Marta Manzanera Díaz Business and Management ACTIVITY 1. LOCKHURST HOTELS INTERNATIONAL Draft short cycle process and long cycle process Who: Sr. Alex Jones- Vice President of Canadian Operations for Lockhurst Hotels International What: He had to make a decision because there is a possibility of losing the director. Why: The director of operations in the province of Ontario received a job offer with another hotel chain, with an increase in his salary of 20,000$ per year. When: March 2014 *Alternatives generation: Pros Cons Jim Martin Good technical skills. Aggressiveness could lead to a conflict and losses in the company. Don Mix Less salary, better attitude, more efficiency. Little experience and knowledge *Evaluation matrix (criteria to choose the candidate) Qualities Skills Experience Salary Attitude Assertive Qualities Skills Experience Money (salary) Attitude Efficiency Jim + + + - - N Don N - N + + + Marta Manzanera Díaz Business and Management CASE METHOD ACTIVITY 1. LOCKHURST HOTELS INTERNATIONAL In March 2014, Sr. Alex Jones, was involved in a decision, exactly, in a problem about the Lockhurst Hotels, an international organization that not only worked in Europe, but also in North America. Jones' problem is that he was faced with an undecided choice of candidate for John Shipley position. Shipley was a valued operations manager that had received a job offer from another hotel chain and was motivated to leave Lockhurst Hotels by salary increase. Jones was aware about the high possibility of losing Shipley, a fact that led him to make an important decision, Jim Martin or Don Mix? To make a good decision, Jones had to think well and quickly because he had little time until Shipley made the decision to leave his position. Jones had two options to replace Shipley, Jim Martin, former Manager in the hotel sector in Europe or Don Mix, General Manager of the largest hotel in Toronto. On the one hand, Jim had good technical skills but, in contrast, he was aggressive. This attitude could lead to a conflict causing the company to make a loss; but not only was that the problem, but Jones also considered that would appear another one if Jim were to be dismissed, and under no circumstances wanted to pay more for the salary of Jim than for Shipley’. On the other hand, Don needed more apprenticeship to acquire the knowledge and needed more experience, but Don was motivated to learn and Jones expects that in one year he will be ready to work in the same conditions as Shipley yet, what’s more, with a lower salary than Shipley's current salary. As a result, Jones had two main possibilities for choose but both had strengths and weaknesses, so he had to go further and rely on a number of criteria in order to reach a conclusion and end his decision. He studied the qualities, the skills, the experience, the attitude, the efficiency and the salary about the both candidates and, in conclusion Don was the best candidate to take up the position of Shipley, although he had less experience and skills than Jim, he could be more efficient and bring a positive attitude to the company than him, who only surpassed Don in the skills and the experience he had.
