The Psychosocial Factors regarded as new Emergent Risks in a

Prevención
Presentaciones
Holistic view of Psychosocial Issues at Work
The Psychosocial Factors regarded
as new Emergent Risks in a
Globalized World
Jordi Serra Pallisa
Psychosocial Prevention Manager
Dirección de Seguridad e Higiene
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Presentaciones
ASEPEYO
Datos
sobre los Riesgos
Information
on psychosocial
risks
Psicosociales
9% workers
Mobbing
28% workers
Stress
23% workers
Burn Out
16% workers
Psychosocial Risks
17% workers
Mobbing
87% doctors
Burn Out
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Presentaciones
Globalization
Economic, political and social interdependence of the
markets and the companies of the world, caused by
three main issues: the increase of the volume and the
variety of the global transactions of consumer goods,
services and capital, the combined action of the
information new technologies and communication and,
finally, the appearence of new capital markets.
GLOBALIZATION
Companies Competitiveness
New ways of Work Organization
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
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New ways of work organization.
Characteristics
) Information technologies
) Downsizing companies
) New models to develop work
) New ways of employment
) Flexibility
) New work schedules
) Working population ageing
) Increase of working immigrants
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Globalization consequences
Prevención
Presentaciones
GLOBALIZATION
New ways of Work Organization
Workload increase
g More Responsibility
g Speed increase in carrying out work
g
Workers Psychological Strain
Psychosocial Risks
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
New risks
Presentaciones
“The establishment of new labor
practices increases the possibilities
that new safety and health risks
appear (or that some of the existing
dangers become greater)”
Paracelsus, Century XVI Physician
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Psychosocial risks
Presentaciones
“The interactions between work, environment,
satisfaction and organizational conditions, on one
hand; and worker capacities, their culture, his
necessities and personal situation outside the
work, on the other, can influence the health,
performance and occupational satisfaction of
the worker through his perceptions and
experiencies”
ILO-WHO
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Psychosocial risks. Classification
Presentaciones
) LABOR DISSATISFACTION
) EMERGING PSYCHOSOCIAL RISKS:
µ STRESS at WORK
µ BURN OUT
µ MOBBING
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Labor dissatisfaction. Classification
Presentaciones
µ Company factors structure
µ Working design and content
µ Mental workload
µ Working time organization
µ Personal relationships
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Labor dissatisfaction. Classification
Presentaciones
µ Company factors structure:
O
O
O
O
Processes of formal comunication
Hierarchic relations. Managing style
Professional promotion
Labor instability
µ Working design and content:
O
O
O
O
O
Task design
Competence definition
Level autonomy - Ability to take decisions
Work importance
Motivational level
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Labor dissatisfaction. Classification
Presentaciones
µ Mental Workload:
O
O
O
Information complexity
Attention level
Time pressure
µ Working Time Organization:
O
O
O
O
Shifts
Pauses and rests
Work rate
Labor journey
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Emerging Psychosocial risks
Presentaciones
Stress at Work:
Physiological, psychological and individual behavior response
related to his negative perception of lack resources to cope
with labor demands according to his personal and labor
development needs.
STRESSORS:
„
„
„
PHYSICAL
PERSONAL
OCCUPATIONAL
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Emerging psychosocial risks
Presentaciones
Burn Out:
Chronic emotional fatigue syndrome characterized by three
dimensions:Emotional exhaustion, depersonalization and reduced
personal accomplishment, that arises between professionals in
the exercise of their activity, specially for professions in which
one works in direct contact with service users.
CHARACTERISTICS:
„
„
„
„
„
Chronical progressive stress (1 to 3 years)
Qualitative excess workload
High degree motivated persons
Work with high level of emotional involvement
Contact with service users
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Emerging psychosocial risks
Presentaciones
Mobbing:
Process that leads to deliberated behavior of
extreme violence exerted to a person at
work, systematically and frecuently (once a
week at least) and during a long period of
time (six months at least), with the purpose
of destroying all his working surrounding
references (communication, reputation, tasks,
etc.) in order to obtain, finally, his
resignation from work.
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Emerging psychosocial risks
Presentaciones
Mobbing:
Mobbing:
CHARACTERISTICS:
„
„
„
„
„
Origin: bad interpersonal relations
Asymmetric conflict
To attack basic person necessities
Causes: Bad work organization and conflict
management
Physical, psychologial an social consequences
BEHAVIORS:
„ Actions against Reputation
„ Actions against Performance
„ Manipulation of Information
„ Not equal situations
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
Prevención
Psychosocial risks consequences
Presentaciones
O INDIVIDUAL:
Emotional Changes
Î Cognitive Changes
Î Behavior Changes
Î Physical and psychofisiological Changes
Î
O ORGANIZATIONAL:
Accident rate increase
Î Absentism
Î Low performance
Î Conflictive labor climate
Î
XVIIth World Congress on Safety and Health at Work
Orlando (USA), September 18 - 22, 2005
XVIIth World Congress on Safety and Health at Work
Dirección de Seguridad e Higiene
www.asepeyo.es
ASEPEYO. Dirección Seguridad e Higiene
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Area de Psicosociología de la Prevención
Dirección de Seguridad e Higiene
XVIIth World Congress on Safety and Health at Work
ASEPEYO. Dirección Seguridad e Higiene