20 CUSTOMER SERVICE ADVISORS WITH SPANISH AND ENGLISH DATOS DE LA EMPRESA: Nombre Empresa: Bulgarian Headhunters Dirección: Blvd Cherni Vrah 103 1407, Sofia E-mail: [email protected] Web site: www.bulgarianheadhunters.com Actividad de la empresa: Recruitment Agency DATOS DEL PUESTO: Ocupación: Customer Service Advisor with Spanish and English Nº puestos: 20 Descripción completa del puesto: Bulgarian Headhunters is a consulting company specialized in recruiting multilingual talents across Europe for our global clients in numerous sectors like IT, BPO, Finance, Healthcare services and more. Our client is currently looking to recruit a Spanish speaking Customer Service Advisor in their office in Sofia. The Welcome and Support Centre (WSC) provides technical support and replacement parts logistic support. WSC customer solution representatives (CSR) will be the first line of contact for customers with technical problems or requiring replacement parts. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases fax. Responsibilities: ∙ Deal directly with customers by phone and email ∙ Obtain and evaluate all relevant information to handle inquiries and complaints ∙ Direct requests and unresolved issues to the designated manager or director ∙ Communicate and coordinate with internal departments ∙ Follow up on customer interactions ∙ Troubleshoot technical problems and escalate bug reports to management ∙ Performs additional tasks according to business needs Requirements: ∙ High school, college or university degree ∙ Excellent customer care skills ∙ Fluency in Spanish and English (Minimum B2) ∙ Excellent knowledge of MS Office applications and very good typing skills ∙ Ability to work on flexible shifts Offer: ∙ A bright, modern and exciting place to work, with excellent staff facilities ∙ Performance related pay ∙ Voluntary Medical plan ∙ Life insurance ∙ Annual reward and recognition events ∙ Holiday pay ∙ Team events ∙ Relocation Package REQUISITOS Experiencia: No Formación: High School Diploma/GED Idiomas: Fluent Spanish and English (Minimum B2) CONDICIONES DEL PUESTO: Salario: 950 € Gross Localidad del puesto: Sofia (Bulgary) Tipo de contrato: Permanent Tiempo complete/parcial: Complete Horas por semana: 40 MODO DE SOLICITUD: Send your CV in ENGLISH to: [email protected] FECHA LIMITE DE SOLICITUD: 30 de Septiembre de 2016