Conditions reservas

Conditions reservas
INTRODUCTION
These general terms and conditions apply to bookings processed through the head booking office of Grupotel Hotels &
Resorts accessible through the domain www.grupotel.com (hereinafter, the Website).
The head booking office of Grupotel Hotels & Resorts is operated by GRUPOTEL DOS, S.A. (hereinafter, GRUPOTEL),
whose registered address is Crta.Artá-Pto.Alcúdia, 68 (07458) Can Picafort, Santa Margarita, Spain, Tax ID Code A07919087,
email:[email protected], Tel.: +34 971 85 00 61/ Fax:+34 971 85 13 18.
Bookings formalised through the Website constitute a contract between You (hereinafter, the Customer) and the company
whose fiscal data is specified in the hotel’s description sheet you book (hereinafter, the HOTEL).The description sheets
of the hotels that make up the Grupotel Hotels & Resorts chain are available at http://www.grupotel.com/es/hoteles.html.
The following channels are made available to Customers to address any requests, queries or complaints: Website contact
form Information on prices and bookings, hotels and general suggestions or comments:[email protected] Complaints made
after stays in the hotel: emails must be sent to the email address of each hotel appearing on the voucher, and on the
hotel’s website to the email address of each hotel indicated on their website. Suggestions and comments on the
website: [email protected] Technical problems during use of the website:[email protected]
The request for and processing of bookings on this website entail full and unconditional acceptance of the Website’s
Legal Notice and Privacy Policy, along with the latest version of the general terms and conditions of purchase, without
prejudice to any specific terms and conditions of the bookings provided.Therefore, we advise you to read these terms and
conditions before requesting or completing your booking and each time you access our Website, since we reserve the right to
change, modify, add or remove at any time part of these general terms and conditions.
LEGAL REGULATION
These general terms and conditions are subject to the provisions of Law 7/1998, of 13 April, on General Terms and Conditions
of Business, Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Defence of
Consumers and Users Law and other supplementary laws, Law 34/2002, of July 11, on Information Society and E-commerce
Services, as well as all applicable tourist legislation and, secondarily, the Spanish Civil Code and Commercial Code.
CLAUSES
The completion of bookings through theWebsite is subject to the following clauses:
1.Declarations:The Customer declares: That he/she is of legal age and has full capacity to complete the booking, stating that
he/she understands and comprehends all of the terms and conditions contained on theWebsite. That the data provided when
completing the booking are accurate and complete. That he/she confirms the requested booking and, in particular, the rooms
and services selected, the dates indicated and number of people.
2.Website access:Access to this Website is the responsibility of the Customer.
3.Booking:
3.1.On booking, the services detailed under the terms and conditions of the rate stipulated on the webpage through which such
booking is requested or completed are included.These specific terms and conditions, together with the general terms and
conditions must be accepted by you before completing the booking.The contract may be validly formalised in Spanish and in
other languages ??available on the website.In the event of any discrepancies between the translated versions of these terms
and conditions, the Spanish version will prevail.
3.2.The Customer accepts that GRUPOTEL and the HOTEL assume no obligation or liability whatsoever for services not
directly provided, each acting within the scope of their respective obligations, particularly regarding the lack of veracity,
incompleteness, failure to update and/or inaccurate data or information on offers, prices, features and any other relevant data
and information about products or services from external providers that are advertised or could be booked through the website.
3.3.Onlinebookings:The process for the completion of online bookings is conducted according to the following steps:
Availability:Date search and selection of room type and number of people.
2.Collection of personal data and acceptance of the general terms and conditions.
3.Request for card details and payment by card via POS gateway.
4.Booking confirmation, error or payment cancellation.
Once he/she has made his/her booking, the Customer will receive by email a “Booking Voucher” which must be
printed as proof of the contracted services and his/her booking.The Customer must keep this voucher until arrival at the hotel
and show it at reception.If the Customer does not present this voucher upon checking in, the HOTEL shall not be liable for any
errors that may arise in relation to the booking, either regarding the contracted rate, number of people and/or services.
The booking will be electronically filed as a separate record on the booking database, and the Customer may at any time
request a copy of it by sending an email to [email protected].
3.4.During each step of the booking, any errors made when entering data may be corrected using the “back”
button on your browser.Also, in the Booking Voucher the booking data will be recapped.If Customers detect any errors, they
must immediately request that the appropriate corrections be made by sending an email to:[email protected]
3.5.Bookings on request (bookings on request):For services that can only be booked on request, unless otherwise specified in
the terms and conditions provided on rates, a mere request for availability shall not entail completion of the booking, this being
subject to compliance with the requirements indicated on the webpage through which your request was made, as well as its
effective confirmation by the HOTEL.
3.6.The Customer agrees and undertakes to use the room and facilities of the HOTEL properly.Any behaviour contrary to good
morals and public order shall grant the HOTEL the legal right to cancel the booking and ask the Customer to leave the
establishment.Such cancellation will not result in any compensation or reimbursement of the quantities that the Customer has
already paid.
3.7.Pets are not allowed in any of our establishments.
4.Price and payment:
4.1.The terms and conditions, the price of the planned stay or of the service(s) requested and accepted payment methods are
those expressly defined in the terms and conditions of the rate included on the webpage where you requested or made the
booking, and GRUPOTEL reserves the right to change prices by notifying the Customer.
4.2.Unless specifically stated otherwise, the prices indicated on the Website are Retail Prices, including VAT, all without
prejudice to the establishment by local, island and regional authorities of Taxes or Fees levied directly to the accommodation
service user.
4.3.The rate breakdown shall reflect the final price of the contracted Service, indirect taxes or any other fees applicable in the
country where the Service is provided, with any exceptions as stated. If such fee or tax is implemented after purchase or
booking, the Customer authorises such fee or tax to be imposed through the chosen payment method.
Pursuant to Law 2/2016, of 30 March, on the tax on tourist stays in the Balearic Islands, the Balearic Islands Government shall
impose a tax on all stays in hotel establishments in Mallorca, Menorca, Ibiza and Formentera, from 1 July 2016.The amount of
the tourist tax for stays between 1 May and 31 October is €1.50 per person per day and €0.75 between 1 November
and 30 April, plus 10% VAT.A bonus of 50% on the quota applies from the 9th day of stay in the same establishment.Those
under 16 years of age are exempt.The Balearic Islands Government requests us to act as collectors of such tax, which is to be
paid upon arrival at the hotel establishment.
4.4.The transaction will be made in EUROS, whatever the origin of the Customer.
4.5.Unless otherwise stated in the terms and conditions of the rate, your booking will be guaranteed by credit card, with a
charge by way of a deposit being made securely through a virtual POS upon booking, which will be deducted from your final
bill at the hotel.
4.6.Transactions carried out through the Website will be billed by each of the companies that are detailed in the records of the
hotels in which you make a booking.The Customer authorises the HOTEL to impose charges under the terms and conditions
of the rate, for example, to cover possible penalties for late cancellation or failure to show up, accepting that the details of the
means of payment provided will be used to make the corresponding charges.
4.7.Promotions and offers will only be valid for as long as they are accessible to service recipients.
4.8.As a general rule and unless otherwise specified in the terms and conditions of the rate stipulated, drinks are not included
in Half Board (breakfast and dinner) or Full Board (breakfast, lunch and dinner).
4.9.Hotels Grupotel Hotels & Resorts apply the following rate policy regarding minors: Cots (children 0-1 years) FREE
Discounts for children aged 2-12 years accompanied by 2 adults in the same unit.
5.Modification or cancellation of bookings:
5.1.It will be possible to modify or cancel confirmed bookings when not expressly excluded by the terms and conditions of the
rate.Any modification or cancellation must be requested in writing through an email sent to [email protected] or addressed
directly to the HOTEL at the email address or fax indicated in the hotel’s description sheet available on the website and
on the voucher.
5.2.Modification of the booking is subject to hotel availability and the HOTEL can apply processing fees as indicated in the
following section.
5.3. Unless otherwise specified in the terms and conditions of the rate, the following charges will apply depending on how long
in advance the request for cancellation or modification is made: Low Season (from 1 November to 30 April):
Less than 24 hours after the arrival date, 100% of the amount paid.
High Season (from 1 May to 31 October):
7 or more days before arrival, 10% of the amount paid.
6-4 days before arrival, 50% of the amount paid.
3 days or less before arrival, 100% of the amount paid.
5.4.No refund will be made in the event of failure to show at the hotel on the due date, cancellations after the date of arrival or
stays completed before the contracted date.
5.5. The HOTEL may cancel the booking as a result of unforeseeable circumstances or force majeure, and such booking will
be void, without right to claim or compensation.This circumstance shall be communicated to the Customer, if that is possible,
by the means used for booking confirmation.
6.Right of withdrawal:In accordance with the provisions of Article 97.1.i) of RDL 1/2007, you are hereby informed that,
pursuant to the provisions of Article 103 l) of the Royal Decree Law, you will not be entitled to the right of withdrawal.
7.Nullity of the clauses:If one or more of the clauses contained in these general terms and conditions is declared totally or
partially invalid or unenforceable, this will affect only that provision or part that has been so declared, while that provision shall
be deemed severable from the remaining terms and conditions and shall not affect their validity or enforceability.
8.Acceptance:The request for and formal completion of the booking necessarily implies that each and every one of these
general terms and conditions, regarded as an integral part of the booking and supplemented with rate terms and conditions
and specific legislation applicable, are expressly accepted by you.These terms and conditions, the specific terms and
conditions of the rate and the booking voucher or request express the entirety of the obligations between the parties. No
general or specific term or condition communicated by the Customer may be included in these Terms and Conditions.The
documents that make up the contractual obligations between the parties are, in order of descending priority, the booking
voucher or request (including the specific terms and conditions of the booked rate) and these Terms and Conditions.
In the event of contradiction between the booking voucher and the Terms and Conditions, only the provisions of the booking
voucher will apply to the obligation in question.
9.Notices:All notices, requests, demands and other communications to be issued by the parties in relation to these terms and
conditions must be in writing and shall be deemed to have been duly made when they have been delivered by hand or sent by
ordinary mail to the postal address or sent to the email address of the other party.
10.Applicable law and jurisdiction:Without prejudice to the rights granted to consumers by Royal Legislative Decree 1/2007,
of 16 November, this contract shall be governed by Spanish law, excluding its conflict of laws rules, and any dispute arising
therefrom or services linked to it shall be submitted to the jurisdiction of the Courts and Tribunals corresponding to
GRUPOTEL’s registered address, the Customer expressly waiving any other jurisdiction that may apply to him/her.
Version 2.0 – June 2016