Services RACC Member 1 MODALITY The RACC offers its members different modalities (service packs) according to their needs and interests. In order to enjoy these services, members must reside in Spain or Andorra, be registered in the RACC Data Base and abreast of payment of the yearly fee. The services described in points 3 to 9 are specific for each member modality, and therefore, in order to know their scope, you have to consider the specific indications in the respective Modalities entitled section of each of the headings. The services under heading 11 and 12 are also specific for each modality. The remaining points, this included, are common to all modalities. The guarantees established in these services to members of the Real Automóvil Club de Cataluña (RACC) are in effect from 1 March 2015. They do not constitute a contract and may be modified according to the RACC’s criteria; the current guarantees being applicable at all times and available to members in any of the local offices or through the Club website. All housing expenses, if any, will be covered by the RACC to a maximum limit of 15 calendar days. c) Moving or repatriation of the member’s vehicle due to breakdown, accident or robbery. The RACC will cover all expenses of moving or repatriating the vehicle whenever the vehicle driven by the member should need – due to breakdown or an accident occurring over 200 km away from the member’s usual place of residence – repair involving more than 3 days of immobilisation or 8 hours of repair according to the make’s price list. The RACC shall move or repatriate the vehicle to the workshop designated by the member located in their place of residence or 50 km from their home at the most. In the event of vehicle robbery, and if it is recovered once the member has returned home, the RACC will also deal with performing this service. To have this done, the member must demonstrate that the corresponding report has been made to the competent authority when they have become aware of the event. d) Legal deregistration of the vehicle. In the cases stated above, if the member does not wish to have the vehicle repatriated, 2 HOW TO ASK FOR ASSISTANCE AND CONDITIONS With a telephone call to the 24/365 Alarm Centre, the RACC will help the member and/or bear all authorised expenses derived from the covered assistance services. The telephone number for asking for vehicle assistance and/or personal assistance, as well as the RACC will take care of the administrative steps needed for the legal deregistration of the vehicle in the place in which it is located. This means, that in this case, the vehicle will neither be moved nor repatriated and that the RACC will move the vehicle to a car breaking centre to have it taken out of circulation. urgent health assistance and doctor on-call service, home assistance, or legal assistance e) Expenses of housing or custody more than 200 km from the member’s home. appears on the rear of the membership card. The RACC will not be liable nor carry out The RACC will cover all housing or custody expenses that might have been produced any service that has not been previously requested at the Alarm Centre. with regard to the vehicle involved in an accident, breakdown or which has been stolen, In the telephone call asking for assistance, members must indicate their name, from the time when the member reports the event to the Alarm Centre and provided the membership number, the place where they are located, the type of help they need and, vehicle is over 200 km from the member’s residence. The maximum limit covered by the if possible, a contact telephone number for the Alarm Centre to be able to determine RACC for this concept will be 15 natural days. the necessary action, and so that the member might be duly informed and receive the assistance he/she requires as fast and effectively as possible. The members must identify themselves to the person who is going to give them the service by showing them their RACC membership card and National Identity Document or another document demonstrating their identity. f) Transport expenses to recover the vehicle. When the vehicle involved in an accident or breakdown has been repaired in the place of the event and the member has already returned home or to their destination if they have chosen this option, the RACC will cover all expenses of travel, in a public means of transport, for the member or such a person who might be designated thereby to When a member calls for vehicle assistance, their presence alongside the vehicle will recover the vehicle. be essential, and the service must be requested within a maximum time of 48 hours of The RACC shall bear the expenses, provided that they are due to a breakdown or the event occurring (breakdown or incident), except for an accident or another cause of force majeure. accident that happened over 200 km away from the usual residence of the member and that it involved more than 3 adys of immobilisation or 8 hours of repair according to the make’s price list. 3 VEHICLE ASSISTANCE 3.1 DESCRIPTION OF THE SERVICE a) Emergency repair in the place where the vehicle is immobilised. This guarantee will be given in Spain and Andorra and will be applied from the member’s home (km 0). This service will also be given in the event of robbery if the vehicle is later recovered in a fit state for circulating, provided the member has reported the robbery to the competent authority when they have realised it. g) Sending of spares. If the broken down vehicle is over 200 km from the member’s usual residence and being repaired there, and it were not possible to have the necessary spares in the place where When a vehicle driven by a member is unable to start or continue its journey due to the vehicle is being repaired, the RACC will deal with sending them by the most suitable breakdown or an incident (this being understood as lack of fuel, punctures, etc.), the means. RACC will provide an emergency repair, if possible, in the place where the vehicle is immobilised, with a maximum duration of 30 minutes. The labour will be free and the member will only have to pay the cost of any spares that might be necessary in repairing the vehicle. b) Vehicle towed to a workshop. Only the costs of transport shall run to the RACC, and the member shall pay the cost of the parts and all customs duties that might have to be paid. h) Extractions. If the vehicle rolls over or suffers an accident that takes it off the road, leaving it unable to return to the road by its own means, the RACC will leave it in such a state that it might If the vehicle cannot be repaired in the place where it has been immobilised due to circulate or be towed or transported. The RACC covers these expenses to a maximum breakdown or an accident, the RACC will deal with towing it to the nearest authorised amount of 300 euros, taxes included. service workshop of the make of the vehicle, or to a workshop chosen by the member in the place closest to the breakdown or accident. However, if the vehicle is immobilised under 200 km from the member’s home, they will be entitled, if they wish, to have the vehicle towed to a repair workshop in the place of their residence or at most 50 km from their home. If when the towing is carried out, the workshops are closed (due to public holiday, night i) Search for and location of vehicles stolen in Spain. In the event of robbery of the vehicle, and the corresponding report having been made to the competent authority when it is known, the member may ask the RACC to take part in the search for it, by reporting the vehicle data to all of our units, which will try to locate it. hours, etc.), the vehicle, on the criterion of the RACC, will either be towed to a public j) Assistance on non-asphalted roads and forest paths and tracks. garage or to the base of the RACC collaborator giving the service or the member’s car The RACC will assist and/or tow the vehicle, provided the vehicle which requires park, and on the first working day it will be moved to the workshop. assistance is on a road on which circulation is licit and access is possible, and which leads MARCH 2015 to an inhabited centre or place (rural accommodation, restaurant, dwelling, etc.), or one This service is limited to 1 service per year per person covered by these services (per of cultural interest. membership card). k) Replacement vehicle. p) Assistance for bicyles If the vehicle of the member, provided that it is a private car, after receiving assistance The bicycle assistance service is provided within a radius of 100 km from the member’s by the RACC due to breakdown, should require a repair in a workshop involving more home and on asphalted, not asphalted roads, forest tracks and paths, always provided than 1 day of immobilisation, the RACC will offer the member the chance to have a that they are accessible and with permitted access, and that can be reached by a replacement vehicle, of the most convenient category according to the RACC’s criteria, motorised vehicle equipped to be able to provide the assistance service to the member. and subject to availability, during the time of the repair but not longer than 3 days. Emergency repair in the place where the bicycle is immobilised. This service is In order to receive this service, the member must request it at the Alarm Centre, provided in Spain and is applicable from the member’s home (km 0) up to a radius of submitting the repair order from the workshop. 100 km. If the bicycle ridden by the member should not be able to start or continue This service is limited to 1 service per year per main member covered by these services. l) MOT home service If the vehicle of the member has to undergo technical inspection (MOT), the member may ask for a professional driver or towing vehicle, according to the RACC’s criteria, to pick up the vehicle at home and bring it back after the respective test. This service only the journey due to a breakdown or accident (this being understood as loss of tyre pressure, punctures, chain breaks, non-adjusted components or any other incident that hinders the bicycle from being normally used and ridden) the RACC will provide an emergency repair, if possible, in the place where the bicycle is immobilised, with a maximum duration of 30 minutes. The labour will be free and the member will only have to pay the cost of any spares that might be necessary in repairing the bicycle. includes the travel and time needed by the professional to pass the test, the rest of the Bicycle towed to a workshop. If the bicyce cannot be repaired in the place it is costs being directly borne by the member (fees and taxes included), provided that the immobilised due to a breakdown or an accident, the RACC will have the bicycle towed MOT centre is located within 50 km from the member’s residence. to a repair workshop located in the place of their residence or at most 100 km from m) Assembly of car accessories at home If the member needs to install or assemble car accessories, he/she may ask for a their home. q) Third party insurance in bicycles. technician-mechanic to make the installation or assembly at the member’s home, always The insurance covers the financial consequences of personal injuries, damages, direct provided that the necessary means are available. and consequential, for which the member is extra-contractually liable during the use of The member must have and provide the technician-mechanic with the respective instruction manual, as well as all pieces and tools provided with the accessory. The vehicle should preferably be parked in a covered, duly lightened place. The assembly service only includes the following accessories: Child restraint and safety systems. Vehicle carrier systems (bicycle racks, ski carriers). the bicycle, according to the applicable legal regulations, which are caused involuntarily and/or accidentally to third parties, always provided that: These damages are caused during the normal riding and/or use of bicycles. The use and/or riding is carried out within a radius of 100 km from the member’s home. The guarantee is limited to 30,000 €. This limit includes also, given the case, the payment of legal fees and expenses related The travel and labour of the technician (30 min labour included) are free, but the to the legal and personal defence of the member. The fulfilment of the requirement of a member will have to pay for the costs of the materials or pieces used for the assembly bond to guarantee the civil liability is also guaranteed. which have not been provided by the member himself. The allocation of specialised staff to carry out the assistance will be made not later than 72 hours after the request. n) Vehicle safety-check at home The member is entitled to request safety-checks of his/her car at home. This service consists of the check and verification of several safety aspects and elements of the vehicle made by a technician-mechanic and always provided that the necessary means are available. The vehicle should preferably be parked in a covered, duly lightened place. The check, with a maximum duration of 1 hour, will consist of the following verifications: However fines and sanctions of any nature whatsoever are not covered. 3.2 MODALITIES ENTITLED The modalities entitled are: Senior Plus, Senior, Senior Extension and Beneficiary. And the Spouse modality has the right to asides 3.1.p) and 3.1.q). The content of the services described under this heading are applied with the following considerations: Asides 3.1.k), 3.1.l), 3.1.m), 3.1.n), and 3.1.o) are only applicable to the modality Senior Plus. For the Caravan modality, aside 3.1.b) does only imply the right to be towed to the workshop of their choice in the place of their residence, or to the workshop closest to Level checks: oil, coolant, brake fluid. their home town which is able to carry out the repair; and as regards aside 3.1.c) the Check of the tyre pressure and condition. repair must entail more than 5 days of immobilisation or 8 hours of repair, according to Battery and lights check. the fees of the brand, for the tractor vehicle driven by the member. In these cases, the Electronic check of the vehicle. (This service will only be provided to cars manufactured in 1995 or later). The result and the detail of the diagnosis depend on the features and technical specifications of the manufacturer of each vehicle. The travel expenses and labour of the technician are free, but the member will have to RACC shall move or repatriate it to the workshop designated by the member located in their place of residence, or to such a workshop designated by the member which is able to perform the repair. Aside h) covers a maximum amount of 500 euros, taxes included. Aside 3.1.f) is not applicable to the Caravan modality. pay for the costs of the replaced pieces and materials. 3.3 VEHICLES ENTITLED The allocation of specialised staff to carry out the assistance will be made not later than All cars, mopeds, motorcycles, motor homes, mixed vehicles and light lorries for private 72 hours after the request. use up to 3.5 t (MAW), with a length of under 6 m and a height below 3 m; all trailers o) Workshop at home. The member may request the RACC to pick-up his/her vehicle at home, in order to take it to the workshop -within a maximum radius of 50 km from the collection point- in which the repair and/or check shall be made and to bring it back home afterwards. The service includes the delivery at and pick-up from the workshop in the same request. In order to pick-up the vehicle at the workshop, the member will have to pay the amount and caravans up to 750 kg MAW, as well as bicycles in general. All members who have contacted the Caravan modality will be entitled to assistance for the caravan for private use declared by the member as the beneficiary of the services, with a maximum weight of up to 3.5 t (MAW). In this case, the assistance is for the vehicle and not for the person. 3.4 TERRITORIAL AREA of the invoice to be paid at the workshop in advance, by credit or debit card. If this Spain, remaining European countries and non-European countries on the Mediterranean condition is not complied with the car will not be picked up. coastline, except for the bicycle assistance, which is provided only in Spain and Andorra. MARCH 2015 3.5 EXCLUSIONS AND LIMITATIONS Those derived from negligence in the maintenance of the vehicle or its undue use. If As regards the service of a replacement vehicle (3.1.k) all costs derived from the car rental after the 3 days covered by these services are excluded. the vehicle is the object of reforms not legalised by Vehicle Technical Inspections (MOT) On the other hand, all consumption expenses (fuel) and other specific expenses or expressly authorised by the vehicle manufacturer, the RACC will accept no liability concerning the rental vehicle provided by the RACC, such as tolls and car parks, will be for any possible damage caused by its towing. covered by the member, who will also deal with any parking and traffic fines they have All costs of fuel, tolls and expenses; vehicle repairs carried out in any workshop, spares and theft of luggage and material, personal objects or accessories included in the vehicle. Any expense or sanction that might be derived from exceeding the weight limit, which is set at 3.5 t, which will run to the member in all cases. To be entitled to the services established in the event of vehicle robbery, it will be necessary to demonstrate that this was reported immediately to the competent authorities. The RACC accepts no liability for any damage or spoilage that might occur to the load transported by the vehicle as a result of giving the service. All accidents or breakdowns caused as a result of participation in organised outings or crossings. Driving off-road, practising extreme activities or sports in general or driving all-terrain (4WD, trial, enduro, etc), except those cases included in aside 3.1.j). This exclusion is neither applicable to aside 3.1.q) nor to non-competitive tourist activities for classic vehicles, both in organised tours as well as outings. All accidents or breakdowns occurring in the practice of official or private sports competitions, and in training, testing and challenges. This exclusion is not applicable incurred. This replacement car service is only applicable to private cars for private use, excluding motorcycles, mopeds, vans, lorries, etc. Service 3.1.k) includes both breakdowns that have been assisted by the RACC and any check or maintenance work on the car. Asides l), m), n) and o) of service 3.1. are not applicable to classic vehicles. The accessories’ assembly service does not include any accessory that includes electric and/or electronic systems, as well as accessories which are only intended as decoration or not related to safety or carrying goods on the vehicle. The service request for aside 3.1., letters k) l), m), n), o), p) and q) implies the use of one of the yearly mechanic assistances. As regards aside m), the RACC reserves the right to not assembling the mentioned accessories in all those cases in which the technician detects that these might be defect. Moreover, the RACC is relieved of any responsibility derived from the assembly of accessories as they are easy to manipulate. to aside 3.1.q). Expenses inherent to the dismantling and recognition by the workshop to determine the extent of the breakdown. The RACC will not give the service provided in aside 3.1 c) abroad, with regard to the repatriation of vehicles with provisional foreign or Spanish registrations. To be entitled to the services, the corresponding administrative authorisation must be had to enable any of the vehicles that are the object of assistance to be driven. The vehicle will only be opened if the owner or habitual driver of the vehicle is present and authorises it, or in the event of requirement by the forces of order in cases where the member loses the keys or leaves them inside the passenger compartment and is unable to open it. The RACC will not provide bicycle assistance service for free on rented bicycles, including the rental of public bicycles. As regards third-party liability insurance for bicycles (3.1.q), the following items are excluded: Third-party liability derived from any professional, union, political or associational activity. The damages caused to objects belonging to third parties that are in the power of the insured or people under their responsibility. 4 PERSONAL TRAVEL ASSISTANCE 4.1 DESCRIPTION OF THE SERVICE a) Services in the event of vehicle immobilisation due to breakdown, accident or robbery. In the event of vehicle immobilisation, and if the repair is not possible in the same day as the event, the member, relatives covered by the services and the remaining occupants of the vehicle driven by the member may choose between the following non-cumulative services: 1) If the breakdown or accident occurs 200 km or more from the member’s home, the member might choose between stayong in a hotel of up to 3 stars while the repari goes on, for a maximum of 3 night, if the incident happens in Spain, or 4 nights if it happens abroad, or to get a rental car while the vehicle is repaired and for a maximum of 2 days. However, the rented car must be returned in the same country it was rented and cannot be driven out of the limit of the country in which the incidence happened. 2) Transfer in the most ideal means of transport in the opinion of the RACC, to the member’s home or to the destination of the trip, on the choice of the member, provided the expenses do not exceed those of returning home. In the event of robbery, for the service to be provided it is necessary for the Damages derived from responsibilities that are the object of compulsory insurance. corresponding report to have been presented before the competent authority at the The payment of fines and sanctions imposed by courts or competent authorities and time when the person has become aware of the robbery. the consequences of the failure to pay them. Damages arising out of the participation of the insured in races, bets or contests of any type, or when the participation is not as an amateur. Regarding bicycles, if the bicycle is repaired on the same day, the member can choose between being taken to the breakdown point or back home (within a radius of 100 km). This service will be subject to the particular conditions of the vehicle rental company, Damages arising out of the practise of sports as a professional. to the availability of the said companies in the area or country where the incident has Third party liability directly or indirectly arising out of the use of the bicycle in acrobatic occurred and to their conditions (credit card, age…). exercises, while practising sports or using equipment that is especially designed to carry out the above mentioned exercises. If the member has to be transferred as a result of a breakdown or accident in the vehicle they are driving, the RACC will also cover all expenses caused by transporting pets Third party liability directly or indirectly arising out of the use of the bicycle for owned by the member -up to 75 kg in weight- travelling with them at the time of the commercial or business purposes, including the rental or paid use, courier services or incident, providing there is no other passenger able to deal with transporting the animal passenger tansport against payment. and it were not possible to use the vehicle in which they were travelling to transport Bodily injuries caused to employees or family members of the insured. Third party liability of the insured which are already covered by any other specific insurance policy. Damages caused to the bicycle or to good which are the property of the insured or of people that are not legally recognised as third parties. Damages arising out of infractions or the voluntary failure to comply with rules, or that are the caused by the insured in bad faith. Damages caused as a consequence of the consumption of alcohol, drugs or narcotics, which have not been prescribed by a doctor. Claims that the member may rise due to injury or damage against third parties. MARCH 2015 them. This transfer will be carried out in the most ideal means of transport in the opinion of the RACC and will be subject to the limitations thereof. This service will also be applicable in the event of vehicle disappearance due to robbery, provided the corresponding report to the competent authority at the time when the person has become aware of the incident is presented. b) Services in the event of vehicle immobilisation due to the unavailability of the driver of the vehicle. If in the course of a journey, the member driving the vehicle should be incapacitated for driving and the remaining occupants were unable to take their place, the RACC will provide one of the following options: 1) Transfer of a family member to take over the vehicle. To be able to provide the service, they must contact the Alarm Centre by telephone, 2) Sending of a professional driver. which is available 24 hours a day. The option of transporting the vehicle and its occupants back home or to their destination i) Sending of medicines and personal objects. is possible, provided that the costs, in the latter case, are not higher than those needed When a member is under medical treatment and leaves their medication at home, to return back home. The RACC will only cover the expenses of the professional driver, and the said medication is difficult or impossible to locate in the place where they are, and not those of the remainder (relating to the vehicle and its occupants). the RACC will do all that is necessary to receive such medicines and send them to the The RACC may repatriate the vehicle by other means, the choice being the ideal member by the most ideal means, wherever this is possible. The member shall cover the alternative in the opinion of the RACC. cost of the medicines and all customs duties which might have to be paid. If the vehicle to be repatriated should be towing a trailer exceeding 750 kg in weight, the The RACC will send the member, wherever they are, any objects which might be Caravan modality should be contacted for this service to be applicable. considered of prime necessity and which the member should have left at home when c) Solutions in the event of loss of car keys. where the member should be. If the member should not have the keys to open the vehicle, the RACC has two options Likewise, the RACC will organise and cover the cost of sending all objects of prime for assistance, and may choose the alternative they consider most ideal: necessity that the member should leave in the place where they have been on their they started their journey, provided they are difficult or expensive to replace in the place Opening of the vehicle by mechanical means, when this is possible and provided that, journey to the member’s home. For all of the cases indicated in this caption, the RACC in addition to the member, the owner or habitual driver of the vehicle, a member of the will only assume the organisation and cost of sending for objects and medicines up to a security forces is present at the time of opening. maximum 10 kg and a maximum amount of 180 euros, taxes included. Sending of duplicate keys to the member, if these are provided by some relative or a person indicated by the member. The RACC will only give the service, provided the country of sending allows the said objects and medicines to be sent and/or held. d) Early return in the event of death or serious illness of a relative. j) Search for and transport of luggage and personal effects. If in the course of a journey of the member or a relative covered by the services, their If a member or relative covered by the services should suffer the loss or robbery of their spouse, father, mother, children or brothers and sisters should die or suffer a serious luggage and/or personal effects on a trip, the RACC will collaborate in looking for them illness with a risk of death in Spain, and the means used for their journey should not and, if they are recovered, will deal with sending them to their home or to the place on allow them to return early, the RACC will cover the cost of transferring them and any their trip where they are at the time. direct relatives accompanying them (up to first grade blood or affinity) to the place of burial or hospitalisation of the relative, provided that it is located in Spain. k) Compensation due to robbery, destruction or loss of luggage by a public passenger airline company, or any other means of public transport, for trips e) Early return in the event of an incident in the member’s home. contracted through the RACC travel agency. The RACC will deal with transferring the member or relative covered by the services This covers all objects of personal use needed on the trip against: in the most ideal means of transport when any incident should occur in their habitual dwelling (the one appearing in our database) which should leave it inhabitable, or when Robbery, understood as the theft of material goods with violence or intimidation of people or using force. entry thereto has been forced, leaving it accessible to any person. This service will take Total or partial destruction while the passengers are travelling. place provided the people covered are unable to return to the home by the means Loss while passengers are travelling. initially planned. The maximum annual compensation per membership card and for all losses suffered by To be able to receive this service, the member or person covered by the services must the member and relatives covered by services in the course of a trip will be 600 euros, certify that the corresponding report has been made of the event to the competent taxes included. The compensation for luggage shall incur depreciation for use of 20% in authorities, before asking for assistance. the first year and 30% in the second and thereafter following the purchase. f) Legal guarantees abroad: forwarding of the costs of automobile legal defence, The evaluation of the months is applied according to the criterion of proportionality with interpreting and bonds. respect to the indicated percentages. If as a result of a traffic accident incurred abroad by a member, any civil or criminal Nevertheless, any objects of value are guaranteed within certain limits: proceedings should be called for, the RACC shall provide the defence and shall forward such an amount to cover the costs of lawyers, procurators and/or legal costs to an overall limit of 1,500 euros, including taxes. Jewels, objects made with a precious metal, precious stones, pearls and watches are only guaranteed against robbery, and only if the member should be wearing them. All photographic, cinema, recording or sound or image reproduction material and In such a case, the RACC will also forward the amount of any bonds which might be any accessories, leather garments and hunting rifles are only guaranteed when the imposed to guarantee their provisional freedom or personal assistance in court up to a member is carrying them. maximum 7,000 euros, including taxes. Likewise, the RACC will forward up to 1,500 euros for the costs of interpreting derived from intervention in such proceedings. The maximum limit of the compensation or all of the objects of value will be 50% of the limit of the guaranteed sum. In any case, the member shall make a written acknowledgement of the debt in favour of The application for compensation must be made within a maximum time of 15 working the RACC, agreeing to return the requested amount within a maximum time of 1 month days from the end of the trip, unless justified cause that should prevent this. After this from the date of the request. time, the RACC may claim damages caused by the lack of communication. The member g) Forwarding of funds abroad. If during a trip abroad, the member or a relative covered by the services should be deprived of cash due to robbery, loss of luggage, illness or accident, or if the vehicle should suffer a breakdown and require funds for the repair to be made, the RACC will deal with sending up to 2,500 euros, taxes included, to cover all necessary payments, the said amount previously having to be placed with the headquarters of the RACC by will receive a form which they must complete, and attach all indicated documents to justify the application. All of this documentation shall be sent to Av. Diagonal, 687, 08028 Barcelona. The member must, in any case, report the guarantees contracted with other insurance companies for the same risk. In the event of receiving compensation there from or from the public transport company itself, the RACC will contribute to the compensation in proportion to the insured sum without this being able to exceed the amount of 600 means of a third person. euros, taxes included. h) Urgent messages. In the event of theft, the member must present a report on the same day of the event to The RACC, using all means within its reach, will deal with sending the member all urgent the police authorities closest to the place of the crime. messages that might be given by their relatives, or any which the member or any person In the event of total or partial destruction in transport by a public passenger transport covered might need to send them, but do not have the necessary means to do so. company, the certifying document provided by the company must be presented. MARCH 2015 In the event of loss in transport by a public passenger transport company, a certificate d) The parents of the member or spouse (over 65), who live in their home and travel issued by the company stating the events must be presented. with the member. The member shall provide all proof that might be required on the existence and value of e) Other under 18s, whether or not they are relatives of the member, who live in their the luggage at the time of the event. The member’s declaration must be accompanied by the following documents to justify their application: Membership number (abreast of payment at the time of the event). Original of the police report. Certificate of the damage or loss issued by the company. Original purchase invoices or documentation certifying the existence of the objects. Invoices of repair or, in the absence thereof, certification that a repair is not possible. Detailed list with prices of the objects stolen, lost or damaged. Indication of the guarantees taken out with other insurance companies for the same risk. l) Extension of stay abroad due to the loss or theft of passport or any identifying documentation necessary for travelling. If during the trip abroad, the member or relative covered by the services should lose or have their passport, or any other identifying documentation necessary for leaving the home and travel with the member. f) The remaining occupants of the vehicle in the event of accident, breakdown or robbery, when it is driven by the member. Moreover, it has to be considered, that the services described under this heading are applied with the following considerations: Asides 4.1.a), 4.1.b) and 4.1.c) are only applied to the modalities entitled to mechanical assistance stated under aside 3.2., including the exclusions and limitations of aside 3.5, excepting the exclusion of rented vehicles. 4.3 TERRITORIAL AREA It will be given throughout the world, more than 25 km from the member’s home (10 km in the islands). Should de vehicle be immobilised due to breakdown or accident, the member and the rest of the occupants will be taken to the destination of the vehicle or to the member’s home, according to the respective services. In the Home modality, the area is limited to the national territory. The Home modality does only have international coverage, if the trip on which the event occurred has been contracted in an RACC Travel Agency. country or entering Spain, stolen, and are obliged to extend their stay for this reason, Asides 4.1.a), 4.1.b), 4.1.c) and 4.1.f) will only be provided in Spain, the rest of Europe the RACC will cover all expenses of accommodation in a hotel until the documentation and non-European countries on the Mediterranean coastline. is replaced. If the documentation of a minor has been lost or stolen, the RACC will also In the Caravan modality, these services have the same geographical scope as the services cover the accommodation expenses of a person of age accompanying them. Maximum related to vehicle assistance. coverage is given of 60 euros per day and person, to a total limit of 300 euros per person, including taxes. To be able to receive this service, the member or person covered by the services must certify that the corresponding report has been made of the event to the competent authorities, before asking for assistance. m) New trip as compensation for urgent health repatriation. If the RACC should organise health repatriation due to an illness or serious accident suffered by the member on a trip, the repatriated member and any person accompanying them and covered by the services, if they have also been repatriated along with the member, shall be compensated with a new trip, provided it has been contracted through the RACC travel agency. The member will have a maximum time of 1 year from the date of repatriation to make use of this guarantee. Limits: This trip will be for a similar amount and characteristics as the trip contracted in the RACC travel agency by the member, and shall never exceed 3,000 euros per person, including taxes. This guarantee is only applicable when the trip on which the repatriation has occurred 4.4 EXCLUSIONS AND LIMITATIONS All hotel and restaurant expenses, except for those provided in section 4.1.a) and 4.1.l), all expenses of taxis, tolls, theft of luggage, material and personal objects, except those provided in section 4.1 k); and the hotel expenses concerning the exclusions referred to in aside 5.4 concerning Urgent health assistance are excluded. The costs to return to the member’s home stated in asides 4.1.d) and 4.1.e) will be borne by the RACC starting from a driveable road or an inhabited village. Should the member be in a remote location, the transport from the point of origin to a driveable road or an inhabited village will be borne by the member. Consumption expenses (fuel) and other specific expenses concerning the rental vehicle, such as tolls and car parks, will be paid by the member, who will also deal with any parking and traffic fines they have incurred. All additional expenses derived from transporting pets (muzzle, cage, lead, etc.). In order to have the right to the service mentioned in section 4.1.d), the member and/ or the accompanying relatives must show the return ticket and a medical report stating the death or serious illness, which will previously have to be approved by the RACC. In relation to the luggage guarantee contemplated in point 4.1 k), the following is excluded: has been contracted in the RACC travel agency, and provided that the compensation a) All robbery, destruction or loss caused with intention by the members themselves trip is contracted in a RACC travel agency. or as a result of their negligence and/or resulting from a decision of the competent The guarantee will not be applied: authority, in the event of war, whether it be declared or not, popular demonstrations and movements, acts of terrorism and sabotage, or any other case of force majeure. a) When the repatriation has not been organised by the RACC and its medical team. b) All robbery, destruction or loss caused by moving. b) When the reason for the repatriation has been mental illness. c) Robberies committed by the personnel of the member in the exercise of their 4.2 MODALITIES ENTITLED The modalities entitled are: Senior Plus, Senior, Senior Expansion, Home, Bene¬ficiary and Member Spouse, with the following limitations: There is family coverage for the modalities Senior and Senior Plus. All people indicated in the following special cases are considered family members covered by the services (family cover). Entitled are the member, as such, and also: functions. d) All loss of objects left unsupervised in any public place. e) Destruction resulting from a problem in the object itself, from its normal and natural wear and tear, spillage of liquids, fatty materials, colourings or corrosive substances forming part of the member’s luggage. f) Destruction of fragile objects, pottery, glass, porcelain and marble. g) Theft, loss, forgetting or simple mislaying of objects. h) The following objects: documents, identity cards, credit cards, magnetic cards, transport tickets, cash, share certificates and keys. a) The partner of the main member, having hired the modality Member Spouse and i) The following belongings: bicycles; trailers and caravans; surf, kitesurf or windsurf living in the same home as the main member. boards; boats, motorcycles and other means of transport; skis or snowboards, and b) Children under 18 who have the RACC Junior modality (a free membership card for all kinds of sports equipment. children of members under 18). Children having become of age in this year will also j) Professional material. be entitled, as long as the main member has not been renewed in the annual period in k) Musical instruments, works of art, antiques, collections and goods. which the child has reached this age. l) Glasses, contact lenses, prostheses and orthopaedic apparatuses of any kind. c) Children of the member of any age with an officially recognised physical or mental m) Telephone units, videogames, personal computers, printers and any computer disability living with them in their home and in their charge. material. MARCH 2015 5 URGENT HEALTH TRAVEL ASSISTANCE g) Costs of travel and stay for a relative in the event of hospitalisation. 5.1 DESCRIPTION OF THE SERVICE If in the course of a trip, a member or member of his/her family covered by the services a) Transfer or health repatriation of the injured and sick. has undergone a high-risk intervention using advanced technology which requires less If a member or relative covered by the services should suffer from illness or accident on a than 5 days hospitalization but at least 7 days of observation before travelling back and trip, which might make it necessary for them to be hospitalised, the RACC will, wherever they are not in the company of any other adult relative, the RACC will provide a member possible, try to ensure that treatment is given in an ideal Hospital Centre located in their of the family residing in Spain with a return ticket to be able to be by their side. place of residence or as close as possible to it. Likewise, the RACC will cover the cost of his/her staying in a hotel of up to 3 stars for a The RACC will cover: maximum 5 nights. has been admitted in a medical centre and hospitalisation of over 5 days is expected, or 1) All expenses of transfer to the most nearby clinic or hospital. In the event of a traffic h) Transport or repatriation of the deceased and transfer of relatives accident, all occupants of the vehicle will be entitled to the service. accompanying them. 2) Provision of a medical team which, in contact with the medical service attending If in the course of a trip a member or relative covered by the services should die, the them, will jointly determine the best treatment to be given and their transfer to another RACC will deal with the corresponding formalities in the place of the death, and with hospital centre. The RACC will cover all expenses of this transfer and it will be their the transport or repatriation of the corpse to the place of burial, provided this is carried medical team which determines the most suitable means of transfer, depending on the out within the province of residence. urgency or severity of the case. 3) All expenses of transfer or repatriation to their home, when the injured or sick person is released. In the event of sudden mental illness diagnosed irrevocably by a specialist, the repatriation will take place provided the health authorities in the place where the person is located and the means of transport to be used should allow this. If the member or relative covered by the services was travelling alone, the RACC will provide a relative of the diseased, residing in Spain, with a return ticket to be able to be by his/her side. Likewise, the RACC will cover the cost of his/her staying in a hotel of up to 3 stars for a maximum 5 nights. If the relatives covered by the services who were accompanying the person at the time b) Transfer or repatriation of accompanying relatives. of their death should be unable to return by the means initially planned, or because their When the member has been transferred or repatriated due to illness or accident and return ticket should not allow this, the RACC will deal with transporting them to the their accompanying relatives covered by the services are unable to return home by the place of burial or their home in Spain. initially planned means, the RACC will deal with their transport to the place where the member is hospitalised and then to their homes. If the relatives indicated in the above paragraph should be children under 15 or disabled relatives of any age and should have no relative or person of confidence to accompany 5.2 MODALITIES ENTITLED The modalities entitled are: Senior Plus, Senior, Senior Expansion, Home, Beneficiary and Member Spouse, with the following limitations: them on the trip, the RACC will provide a person to travel with them to the place where There is family coverage for the modalities Senior and Senior Plus. the member is hospitalised and/or to their homes. And all people indicated in the following special cases are considered family members c) Emergency medical expenses due to accident or sudden serious illness on a trip in Spain. covered by the services (family cover): Entitled are the member, as such, and also: If, as a result of an accident or serious illness occurring on a trip in Spain, the member a) The partner of the main member, having hired the modality Member Spouse and or relative covered by the services should need emergency primary medical assistance, living in the same home as the main member. the RACC will cover the medical expenses up to a maximum 600 euros, taxes included, b) Children under 18 who have the RACC Junior modality (a free membership card for per person and loss. children of members under 18). Children having become of age in this year will also This guarantee is subsidiary to the services covered by the Social Security or any other body or insurance entity obliged to provide assistance. d) Medical, surgical, pharmaceutical and hospitalisation expenses abroad. be entitled, as long as the main member has not been renewed in the annual period in which the child has reached this age. c) Children of the member of any age with an officially recognised physical or mental disability living with them in their home and in their charge. If the member or relative covered by the services should require medical assistance due d) The parents of the member or spouse (over 65), who live in their home and travel to sudden illness or accident occurring abroad, the RACC will cover all medical expenses with the member. incurred abroad up to a maximum 30,000 euros, taxes included, per person and loss, e) Other under 18s, whether or not they are relatives of the member, who live in their relative to: Hospitalisation expenses. home and travel with the member. The remaining occupants of the vehicle in the event of accident, breakdown or robbery, Medical and surgical expenses and fees. when it is driven by the member. These will only receive the cover provided in aside 5.1 The cost of the medicines prescribed by the doctor. a) point 1). The limit for medical costs in the Home modality is of 12,000 euros, taxes included, per person and loss. e) Continuation of the trip after hospitalisation abroad. If the member or a member of his/her family covered by the services who has been interned due to sudden illness or accident in a hospital centre located abroad should be 5.3 TERRITORIAL AREA It will be given throughout the world, more than 25 km from the member’s home (10 km in the islands), except in the event of a traffic accident, in which, for the transfer or health repatriation service for the injured, it will be given from the place where it has occurred (from km 0). released within a period of time which should make it feasible for them to continue the In the Home modality, the area is limited to the national territory. The Home modality trip that they were doing, the RACC will cover the transport of the member and a person does only have international coverage, if the trip on which the event occurred has been accompanying them to the place where the rest of the expedition is located, or to the contracted in an RACC Travel Agency. place where the member should currently be according to the established travel plan. f) Expenses of convalescence abroad. If the member or relative covered by the services should, by medical prescription, require an extension to their stay, the RACC will cover the cost of accommodation in a hotel of up to 3 stars for a maximum 7 nights. MARCH 2015 5.4 EXCLUSIONS AND LIMITATIONS All injuries occurring in the exercise of a profession or manual work, and those derived from sports in general. There is a general exclusion of all accidents and injuries caused by the practice of alpine skiing, Nordic skiing, artistic skiing, ski jumping, mono skiing or snowboarding, jet ski and ice-skating, except for the service of transferring the injured. In all of these cases, intervention (rescue) on and off the pistes is excluded. Suicide, and illnesses and injuries resulting from the attempt and those caused intentionally by the member to themselves. Illnesses, injuries or pathological states caused by the intentional ingestion or administration of alcoholic drinks, drugs, toxic substances, narcotics, or by the use of medicines without medical prescription. All expenses incurred in any kind of prosthesis or orthesis, damage or breakage included. All births and pregnancies (except for unexpected complications in the first six months of gestation). Any kind of chronic or pre-existing psychic illness. In Spain and abroad, the RACC does not cover in the expenses of fewer than 18 euros, taxes included. Sea rescue costs of the member or any of their family members while travelling in a boat. Abroad, the RACC will only cover those medical expenses justified by means of a medical report and previously approved by the RACC. All costs of burial, coffin and funeral, in the event of transfer or repatriation of the deceased. An exclusion is established on all kinds of medical expenses for therapeutic purposes, beauty treatment or dentistry. Costs of preventive medicine. The RACC will not cover any sanitary travel or repatriation of the member and/ or accompanying relatives if they have not submitted at medical report previously approved by the RACC, as well as a copy of the return ticket. Therefore, by way of information, the following will be considered urgent services: Breakage of glass in doors and/or exterior windows or any which generally isolate the dwelling from the exterior. Lack of electricity supply throughout the home or in any room in which there are freezers, refrigerators, washing machines, dishwashers or similar elements. Lack of electricity supply, preventing the normal operation of heating, cooling equipment, heat pumps, air-conditioning or similar units. The service of locksmiths in the event of the member being unable to enter or leave their dwelling. Due to its nature, this situation will always be considered urgent. When the home is without a water service. Plumbing services to restore the normal operation of wash basins, toilets, bath tubs, showers or similar elements. The service operates 24/365. Urgent services will be solved according to what is established below for every type of service. The repair service will be provided with the maximum possible immediacy and in all cases within 3 hours of the member requesting the service. All travel and labour are free (maximum 4 hours not cumulative). The cost of the materials runs to each member, who must pay this at the time of the repair. a) Urgent locksmith service. In cases in which members are unable to enter or leave the habitual dwelling for any accidental events such as loss, mislaying or theft of keys, or the lock being rendered useless by attempted robbery or any other cause which prevents the dwelling or the car park to be opened, if it is a house, as well as the opening of interior doors, both inside the house and of terraces and balconies, the RACC will send a locksmith to carry out the necessary urgent repair for the opening. Lock changes and key extractions are included, and the possible material costs will be borne by the member. b) Emergency electricity service. When as a result of a fault in the particular installations of the member’s habitual 6 DOCTOR ON CALL A 24/365 telephone medical advice and guidance service. By calling the assistance number, you will be attended by an RACC doctor to advise you on the possible alternatives for resolving aspects related to the health of a member or their family. The dwelling a lack of electrical power is caused in any or all of the rooms, the RACC will send an operator to perform the necessary emergency repair to restore the electrical supply, provided the state of the installation should allow this. c) Emergency plumbing service. service includes the coverage of a psychologist on call on every day of the week, from When there is a breakage in the fixed water conducts in the member’s dwelling, the 9 am. to 9 pm. RACC will send an operator to perform the necessary emergency repair for the fault to 6.1 DESCRIPTION OF THE SERVICE be resolved. a) Advice on the use of certain therapies and medicines, and their correct administration d) Emergency glass service. and expected effects, whether or not they might be desired. In the event of accidental breakage of any glass in exterior doors or windows of the b) In the event of emergency, the RACC will mobilise the most suitable resources member’s dwelling, the RACC will send an operator to perform the necessary emergency depending on the pathology and availability in the area, the cost of which will run to repair. the member. c) Provide the first instructions on what to do while waiting for the arrival of the necessary resources. 6.2 MODALITIES ENTITLED The modalities entitled are: Senior Plus, Senior, Senior Expansion, Home, Beneficiary, Member Spouse and children under 18 living with the member, having modalities with family cover (Senior Plus, Senior, and Senior Expansion). 6.3 EXCLUSIONS AND LIMITATIONS 7.2 MODALITIES ENTITLED The modalities entitled are: Senior Plus, Senior, Senior Expansion, Home, Driver, Beneficiary and Member Spouse. The RACC offers home assistance to residents in Spain who are members and beneficiaries with a membership card. 7.3 TERRITORIAL AREA Throughout the national territory, both for the member’s habitual dwelling and for their second residence. This is a telephone consultation service, and the RACC doctors can never make any The first residence must coincide with the address of the member which appears in the diagnosis of illnesses or prescribe medicines. Club database. The second residence will have to be owned by the member, beneficiary or spouse, or it 7 URGENT ASSISTANCE IN THE HOME 7.1 DESCRIPTION OF THE SERVICE Home assistance services aimed at solving or relieving situations of special discomfort or seriousness in the normal enjoyment of the member’s home. Requests will only be considered urgent services which refer to: Locksmiths Electricity must be demonstrated by a bill paid by standing order that it is effectively inhabited by any of the above figures. If a member were unable to demonstrate the ownership or use of the second residence, they will be offered the assistance, except for the door opening service, but by paying for the service. 7.4 GUARANTEE The RACC guarantees all work done for 6 months, providing the material used, supplied by the operator or the member, is new, and the replaced materials for 24 months, or Plumbing short of this, the guarantee offered by the manufacturer. Members have an unlimited Glass number of services each year. MARCH 2015 7.5 EXCLUSIONS AND LIMITATIONS 8.1.1 Repair and refurbishment service a) Relating to locksmith service: Description Changes of cylinder, locks or repairs of any kind, except for those caused by the intervention of the urgent locksmith service (aside 7.1.a). Repairs will be the work intended for maintaining or replacing elements which are faulty, broken or damaged by use or time, with an amount not exceeding 200 euros and/or not The garage door in communities of proprietors. taking longer than 5 working days. Opening of wardrobe, junk room, safe and similar doors. However, refurbishment is improvement work done to the member’s dwelling, intended The door opening service can only be requested by the member, the beneficiary and/ to modify or perform partial changes thereto, the amount of which exceeds 200 euros or the member’s spouse who must hold the membership card and be present when the door is opened (should the main member, beneficiary or member’s spouse not be able to be present, he/she will have to expressly authorise a third person or there must be a representative of the competent authorities). The home of the member, beneficiary and which might last several days. Whenever members might need it, the RACC will provide a qualified professional to attend all repair and refurbishment services required and which include the following: and member’s spouse holding a membership card is the home address provided by the a) Masons main member as usual residence for the RACC database, and it is the responsibility of b) Aerial specialists the member to keep the data of the beneficiary and (or the member’s spouse updated c) Varnishers in the RACC database, as well as to notify the RACC about any change of the home address. b) Relating to the electricity service: Repairs of faults in mechanisms such as sockets, conductors, switches, etc. The repair of faults in the lighting elements such as lamps, bulbs, fluorescent tubes, etc. The repair of faults in a heating apparatuses, electrical appliances and generate any fault in an apparatus which uses electricity. d) Heating e) Carpentry f) Metalwork g) Locksmiths h) Glass i) Electricity j) Carpet layers The damage caused by overloading due to wire “bridges”. k) Plasterers Faults to alarms or security systems in the dwelling. l) Watchmen Faults in exterior rooms, store rooms or similar spaces. m) Boilers Faults that have to be dealt with by the power supplier. n) Plumbing Repair or faults in meter rooms or elements of the community of proprietors. o) Glass cleaning c) Relating to the plumbing service: Repairs to faults in taps, cisterns, tanks and generally any element outside the water conducts of the dwelling. p) General cleaning q) Marble specialists r) Removals Replacements or sections of piping of over 25 cm. s) Parquet specialists Repair or improvement work, even though this might be done in the operator’s first t) Blind operators 4 hours of work. u) Painting Replacement or repair of stopcocks, cisterns, water pumps or similar elements. v) Entry phones Blockage or clearing. w) Upholsterers Gas conducts. x) Air conditioning Faults in pipes located in meter rooms, in water conducts before the stopcock y) Household electrical / leisure (ventilation shaft, community area) and generally any which affect elements of the community of proprietors. d) Relating to the glass service z) Awnings As regards the repair and refurbishment service, the RACC will bear the cost of transporting the professionals to the member’s home, and the members will be Glass in interior doors, tables, cupboards or mirrors. responsible for the professional labour and the cost of materials. In any case, the Damage by flaking, scratching, surface damage or similar. respective quote is free. As regards the repair service, the amount of the materials must The cost of the glass itself is not covered (materials). be paid at the time of the repair and in the case of a refurbishment, 50% at the start of Objects of decoration, sculptures, glass with an artistic value or similar elements. Lamps, bulbs, glass units, crockery, vitro ceramic hot tops, glass in electrical appliances, televisions, screens, monitors, personal computers, solar panels and generally any glass which does not form part of the building. e) General exclusions and limitations In any urgent service provided, repair work which is not urgent or amounts to the work, 25% when the work is half done and 25% when it is finished. As regards the repair of white goods, the RACC will bear the cost of transporting the professionals to the member’s home and the quote or the diagnosis of the failure. The member will have to assume the cost of professional labour, and the cost of materials, needed for the repair. Guarantee improvement, although this might be done in the operator’s first 4 hours of work and The professionals carrying out the service will give a 6 month guarantee on the repair, the cost of materials used in urgent repairs. provided the material used and supplied by the operator or by the member is new, and The RACC does not cover or guarantee any service which has not previously been requested and authorised through the RACC Alarm Centre. If the service started as urgent has to be derived to a repair service, the specific conditions defined for the said kind of service will be applied. with respect to the replaced materials, a minimum guarantee of 24 months or, in its place, the guarantee offered by the manufacturer. Exclusions and limitations for repairs: Repairs to alarms and safes. Any service which has not previously been requested and authorised through the RACC Alarm Centre. 8 HOME ASSISTANCE SERVICES 8.1 DESCRIPTION OF THE SERVICE Home assistance services aimed at solving or relieving a certain situation in the member’s home which are not included under heading 7 Urgent Home Assistance. MARCH 2015 Repairs to dwellings leased by the member to other people. Exclusions and limitations for refurbishments: Any service which has not previously been requested and authorised through the RACC Alarm Centre. The cost of quotes requiring the intervention of architects, engineers or any qualified professional. In both cases, the RACC simply provides the contact with professionals to attend the repair and refurbishment services required by the member, and is not responsible for the provision of the services which the said professionals give in the member’s dwelling, from the time they accept the quote presented or agree on the work to be done with the said The RACC simply provides the contact with professionals to attend the handyman assistance services required by the member, and is not responsible for the provision of the services which the said professionals give in the member’s dwelling, from the time they agree on the work to be done with the said professional. The RACC is therefore relieved of any responsibility derived from the action of any of the professionals whose contact they have provided. Such responsibility, in any case, will lie with the management professional. The RACC is therefore relieved of any responsibility derived from the action of the repair to be done. of any of the professionals whose contact they have provided. Such responsibility, in any 8.1.3 Home facilities inspection service case, will lie with the management of the repair to be done. 8.1.2 Handyman or Do-it-yourself home service Description The home facilities inspection service includes a yearly visit to the members home to carry Description out the necessary checks, inspections and controls according to the service provision Assistance service at home for do-it-yourself repairs. The “handyman” does not replace confirmation sheet received by the member. a professional (plumber, electrician, etc.). The services carried out are: The checks, with a maximum duration of 1 hour, will be carried out by means of a visual Hanging curtains, paintings/pictures, clotheslines, bathroom accessories, mirrors, clothes racks, wardrobe bars. Installing and connecting shower heads; mounting shelves, shelving and thermal fluid radiators that do not need electrical changes. Finishing plates: floor trims (filler-plates between two different floorings) wall-edge protectors. Isolating windows: only placing a draught excluder between leaf and frame, fixing glass with silicone. Repairing or installing roller blinds (including change of strip, slats) with cord, strip or handle mechanism, hidden in a box. Changing or installing knobs, doorknockers, handles and springs in interior wooden doors. Changing hinges in small doors of kitchen/bathroom furniture and wooden auxiliaries. Assembling kit-type furniture. Gluing wooden chairs, tables and beds. Mounting or changing socket and switch trims, bulbs, neon tubes, fluorescents and chokes. Installing lamps, wall lamps or ceiling lights, provided that there is no need to change the wiring. Adjustment of loose taps and change of clippings, if any. Bleeding radiators. Silicone sealing of bathtubs, showers, toilets, sinks. Filling small holes in non-tiled walls (caused by drills to hang paintings, accessories...). Guarantee The professionals carrying out the service will give a 6 month guarantee on the repair, provided the material used and supplied by the operator or by the member is new, and with respect to the replaced materials, a minimum guarantee of 24 months or, in its place, the guarantee offered by the manufacturer. Exclusions and limitations: Any service which has not previously been requested and authorised through the RACC Alarm Centre. Installing lamps, wall lamps or ceiling lights, if it is necessary to create a new lighting point, installing halogen lamps. Changing sockets, plugs and switches having to manipulate electric wiring; installing glass-ceramic sockets. Mounting or changing glass. Interior door locks, door or window chafing and everything related to main access doors (locks, bolts, catches, handles,...). The handyman or Do-it-yourself home service is limited to 1 service per year. The travel and labour are free until a maximum of 2 hours (in a row). After the second hour, the member will have to bear the cost of professional labour. The cost of materials and travel is always borne by the member. These costs must be paid at the time of repair. Should a service that started as a free service last longer than 2 hours, the specific conditions for the respective type of service shall be applied, and the member will have to pay for the professional labour and the materials. The services may be provided from 8 a.m. to 8 p.m., from Mondays to Fridays (except public holidays) and according to the availability of the professional. MARCH 2015 inspection of the member’s home, following an internal inspection protocol established by the RACC, according to the general principles of good practice and recording the information needed for the purpose to be achieved. A diagnosis report will be drawn as a result of the inspection, including an expert opinion on the condition of the facilities observed at the member’s home. This report shall not replace any technical reports and compulsory documents established by law. Moreover, the issuance of this report does not free the owner from carrying out regular maintenance and using the facilities correctly in order to guarantee the conditions established in the report. The home facilities inspection shall include: General check of the electricity system. General check of the heating system. General check of the air conditioning system. General check of the plumbing system. The aim of the inspection is to describe the apparent condition of the most representative systems or components of the home. It is a general inspection on a first-diagnosis level to know the essential characteristics of the systems or components. The result of the inspection corresponds only to the conditions in which the inspection is actually carried out. The result may never be extrapolated to other parameters that may condition it. Exclusions and limitations: Only visible elements will be inspected. Any element hidden by false ceilings, machinery, electrical household appliances, personal objects, etc. are not included in the inspection. The devices available in the home during the inspections are only checked to establish the presence of connections to the respective networks, as well as their appearance. The devices are not moved from their place and may hide defects for which the inspection will not vouch. The device inspection does not include any confirmation about the calibration of thermostats, the functioning of clocks, switched-on lights, etc. The home facilities inspection service is limited to one service per year. Limitations of the electricity system check The inspection of switches, sockets and light points will be carried out on a representative sample. The hidden elements of the electricity system are not the object of the inspection. The inspection does not include remote control devices, alarm systems and their components, low voltage networks (systems, components, secondary wiring, antennas, computer wiring, satellite TV systems and wiring, nor any element forming part of the main electricity distribution system). Limitations of the heating system check: The scope of the inspection of the heating system does not include a detailed assessment of the heat generating system (e.g. the boiler). According to law, the owner is responsible for keeping and maintaining the elements in good condition, and for keeping the respective compulsory certificates. The suitability of the heat supply and its distribution within the home are not the object of the inspection. The heat exchangers of the heaters and the inside of the chimney shafts are not the object of the inspection either. Limitations of the cooling system check: Advanced calculation systems (CAD systems, database servers, etc.). Experimental, home-made PCs. The RACC accepts no liability for any loss of information or damage to the systems It is not the aim of the inspection to assess the suitability of the cool air supply and of the computer systems as a result of the actions derived from the interventions in its distribution within the home, nor to measure the pressure of cooling liquids, the devices which contain or are infected by a virus, malicious codes (trojans, worms, etc.) condition of the filters, the possible charge losses or the performance of the devices. spy software, peer to peer programmes or any other program, application or software The inspection is limited to assessing the apparent condition of the devices and their reaction when switched-on. Limitations of the plumbing system check: The hidden parts of the plumbing system are not the object of the inspection. The aim of the inspection of plumbing systems and sanitation facilities is to check all accessible mechanisms. installed with or without the member’s knowledge thereof in the member’s computer, acting maliciously. In general, the RACC accepts no liability for damages caused by the undue use of the systems. 8.1.5 Technological assistance service Description The services may be provided from 8 a.m. to 8 p.m., from Mondays to Fridays (except Home assistance service providing the member with a network of qualified professionals, public holidays). Spain-wide, to be able to attend requests about the technological equipment at Complimentary services This is a visual inspection and check service of the facilities in the member’s home and therefore, the specialists cannot carry out repair services during the visit. Should it become necessary to request a repair service at the member’s home, the RACC provides you with a network of services and professionals who, in order to solve the incidences at home, will provide: home. This service includes the installation, removal, commissioning, connectivity and configuration of technological equipment. All travel and labour are free for the member. Should it be necessary, the member would only have to pay for the materials. Devices entitled to the service: a) TDT Urgent locksmiths, plumber, glass and electricity services. b) Computer Repair services. c) DVD-Video Refurbishment services. d) Home Cinema 8.1.4 Chat-based online computer query service Description Remote computer assistance, provided that the incidents are derived from the personal use of the computer at the member’s home: The member receives assistance to cooperate e) Digital Camera f) Digital Videorecorder g) TVs h) Videogame consoles in the solution of doubts or problems with the computer. It includes solving incidents, i) Media Centre equipments administration and configuration of systems and help with the use of applications. It is j) Video projectors provided through the Internet, with a remote control tool. These queries are free, but do not include the telecommunication service charges to be paid by the member and which Exclusions and limitations are needed to have access to the services. The number of queries a member can make is There is maximum limit of 1 intervention per year per member, with a maximum of 2 unlimited. The service is available 24/365. hours per intervention, neither accumulable nor dividable. From the second hour, the Supported products: a) Operating system: All Windows operating systems (95, 98, 2000, XP and Vista 32 bits, Home and Professional versions). b) Software (in PCs with Windows operating system): Office programs: Microsoft Office Suite (Word, Excel, PowerPoint, Frontpage and Access). Internet programs: Internet Explorer, Netscape Navigator, Mozilla Firefox, Outlook and Outlook Express, Eudora, MSN Messenger and Yahoo Messenger. Multimedia programs: Acrobat, Windows Media Player, Real Audio and the main codecs on the market. Data compressors: Winzip, Winrar. member will have to bear the cost of professional labour, the transport and the cost of materials, which must be paid at the time of the repair. The cost of materials is always borne by the member. The service request can be made on working days (except public holidays) from 9 a.m. to 2 p.m. and from 4 p.m. to 7 p.m. The service on site may be provided on working days at the member’s home. The RACC simply provides the contact with professionals to attend the technological assistance services required by the member, and is not responsible for the provision of the services which the said professionals give in the member’s dwelling, from the time they agree on the work to be done with the said professional. The RACC is therefore relieved of any responsibility derived from the action of any of the professionals whose contact they have provided. Such responsibility, in any case, will lie with the management of the services to be provided. Copying programs: Nero. 8.2 MODALITIES ENTITLED Peer to peer: emule, Kazaa, edonkey. The RACC offers home assistance to residents in Spain who are members and Antivirus software and firewalls: Panda, Norton, Symantec, McAfee. beneficiaries with a membership card. Driver management (of any of the aforementioned devices). The modalities entitled are: Senior Plus, Senior, Senior Expansion, Home, Driver, b) Hardware (in PCs with Windows operating system): internal components of the computer, tabletops or laptops (graphic card, sound card, network cards, etc.) monitor, keyboard, mouse, printers, modem, CD and DVD readers and writers, scanner, external storage devices, webcam, PDA. Exclusions and limitations The following products are currently not supported: Operating systems of the UNIX family. Bene¬ficiary and Member Spouse, with the following limitations: Asides 8.1.2 to 8.1.5 are only applicable to the modalities Senior Plus and Home. 8.3 TERRITORIAL AREA The territorial area is Spain, with the following clarifications: The first residence must coincide with the address of the member which appears in the Club database. The second residence will have to be owned by the member, beneficiary or spouse, or Operating systems of the Mac® OS family. it must be demonstrated by a bill paid by standing order that it is effectively inhabited Server platforms. by any of the above figures. MARCH 2015 9 LEGAL ASSISTANCE AND APPEALS AGAINST FINES The RACC provides legal assistance by telephone in the member’s personal and family area, and gives advice and draws up claims to defend consumers and users, advice Members will decide whether they finally give the case to the collaborating lawyers’ office, and have to pay the stipulated fees in accordance with the conditions mentioned above, without these applying to the procurator’s fees or judicial expenses. and written appeals against administrative infringements in traffic, circulation and road The visit to the network of collaborating lawyers’ offices will be conditioned to the safety. system of visits established by each of them. 9.1 DESCRIPTION OF THE SERVICE e) Appeals against fines. a) Advice. Advice Telephone attention for queries resulting from the application of Spanish law. These Attention for all kinds of queries related to administrative sanctions concerning general queries will be dealt with immediately, although any cases whose complexity requires a traffic, or relative to a sanctioning proceeding already underway. deeper analysis may be resolved within a maximum time of 72 hours from reception of the documentation, if it is necessary to make an analysis. Preparation of appeals The resolution of queries therefore also includes the analysis of the documentation Once it has received the necessary documentation with sufficient time to be able to handle that might be necessary and which must be provided by the member according to the it, the RACC will draw up the pertinent texts which have to be presented, exclusively indications they receive. The subjects of Spanish law which may be consulted, excluding for administrative proceedings. The person who appears on the administrative report as public or private International Law and Mercantile Law, are the following, amongst the presumed infringer will authorise the RACC in writing to draw up and present the others: discharges and appeals. To do this, they must send the necessary documentation which Civil: family, obligations and contracts, inheritance and successions, real rights, extra contractual responsibility and defence of consumers and users. Penal: crimes and offences. Labour: work contract and dismissal, retirement, unemployment allowances, pensions and social security. will be indicated by the RACC when they contact them through the channels enabled to this effect. The Administration will send the member the resolution of the appeal directly. Presentation of texts The RACC will present the texts before the pertinent administrative bodies. Tax: income-tax, inheritance tax and stamp duty, and local taxes. 9.2 MODALITIES ENTITLED Administrative: inheritance liability and administrative proceedings. The modalities entitled are: Senior Plus, Senior, Senior Extension, Home and Beneficiary. Due to the specific nature of the subject, the advice concerning labour and tax questions will be general. The member’s spouse and children under 18 (reported in the Club database) who live in the member’s home are also entitled. The member must have a modality with family b) Urgent legal service. cover and road assistance (Senior Plus, Senior and Senior Expansion). Telephone attention 24 hours a day, 365 days a year, when the queries concern situations The content of the services described under this heading are applied with the following of legal urgency related to the use and ownership of a vehicle. Other queries which considerations: cannot be considered of legal urgency, in the judgment of the RACC, will be attended from 9 a.m. to 9 p.m. The situations of legal urgency open for consultation are the following: Asides 9.1.b) and 9.1.e) are not applicable to the Home modality. 9.3 SCOPE Road accidents. The service deals with legal questions applicable in Spanish law and occurring in Spain Vehicle robbery or theft. within the scope of the physical person. Vehicle immobilisation. The service is provided from Monday to Friday, from 9 a.m. to 9 p.m. Member detention in police or judicial dependencies. c) Preparation of consumption complaints. Preparation of all claims which may occur in relation to defending consumers and users. The RACC will simply draw them up in accordance with the data provided by the 9.4 EXCLUSIONS AND LIMITATIONS The RACC will advise on all queries concerning any area of Spanish law (not mercantile law), except for those which directly or indirectly affect or might affect the interests of the RACC, or which might undermine its image and/or professional prestige. member and they will be sent them by fax or electronic mail. The maximum time for The RACC advice is based on the data provided by the member, and they can accept preparing will be 72 hours from the moment that the member provides the necessary no liability with regard to the complete provision of the documentation by the member data for them to be drawn up. Their signing, presentation and subsequent processing and/or the veracity thereof. will run to the member. In everything related to the ownership or use of vehicles, the RACC will draw up any The RACC reserves the right to decide which queries, given their special complexity, have to be attended and analysed personally by a lawyers’ office. kind of written claim that might be necessary for presentation to a repair workshop, The preparation of claims not contemplated in section 9.1 c), and the preparation dealer’s, vehicle manufacturer or company giving automobile related services, depending and revision of tax declarations, or the performance of calculations of work, pensions, on the type of incident. In such cases, the RACC will sign the claims and will carry out golden handshakes, etc. the corresponding presentation to the company giving the service. The RACC will also The expenses and processing of judicial proceedings if necessary. deal with preparing and presenting all pertinent texts when a claim is made concerning the state heritage responsibility as a result of something derived from circulation, the holding or possession of a motor vehicle, providing the said service is not covered by the Cases of a complexity which means that they require personalised attention by the collaborating office. The RACC is relieved of all responsibilities derived from the action of any of the vehicle insurance policy. d) Lawyers’ offices. collaborating lawyers’ offices, which will be exclusively responsible for the technicaljuridical management of the case. If it is necessary to start judicial proceedings or to resolve a highly complex query, the RACC provides members with a network of lawyers’ offices which work with them and will attend them under special conditions. The first visit will be free, and in this case the office will give members the previous quote in writing, without commitment. Furthermore, the collaborating lawyers’ office will give In the case of appeals against fines, the persons described under Modalities entitled must appear as having been reported in the corresponding notification. 10 RACC MASTER CARD members a 10% discount on the final lawyers’ fees, which will be calculated on the basis The RACC Master Card is a free credit card with no annual maintenance fee, exclusive of the fees recommended by the Professional Bar to which they belong. for RACC members, which also identifies its holder as a member of the Club. MARCH 2015 When paying for purchases using the card, discounts may be obtained in more than The RACC also reserves the right to deny the service when the vehicle having an accident 6,000 establishments associated with the RACC Master Programme. Likewise, every or breakdown was driven under the effects of alcoholic beverages or toxic drugs, time payment is made with the card, RACC BONUSES are assigned which may be narcotics or psychotropic substances, regardless or whether the member requesting the exchanged for exclusive gifts and discounts. assistance is the driver or an occupant of the respective vehicle. RACC Master card holder: Physical person, member, over 18, in whose name the cards All accidents occurring while taking part in official or private sports competitions, and are issued personally and non-transferable. The RACC is entitled to change this definition in all training, trials and betting, participation in excursions and organised crossings not at any time, in order to let other member modalities become RACC Master Card holders. related to classic vehicles. The RACC Master Card may be issued by two banks, CaixaCard (“la Caixa” Group) and Banco de Sabadell, according to the bank details given by the member and RACC membership card holder when joining the Club. All risks caused by sports and tourist adventure activities, and those which are practised basically using the resources offered by nature in the medium in which they are developed, and in which risk is an inherent factor, such as rafting, white-water descents, canoeing, kayak, waterskiing, windsurf, trekking or cycling (on non-asphalted Thus, if the bank details of the main member when joining the Club are from CaixaCard tracks), auto 4x4, motorcycle raid, quads, bungee jumping, river descents, paragliding, (“la Caixa” Group) the issuing bank of the RACC Master Card will be the same. But if heliskiing, hidrobob, hydro-sledge, alpine climbing, climbing, diving, parachuting, hang the bank details of the main member when joining the Club are from any other bank, gliding, ultra light flying and potholing. the issuing bank of the RACC Master Card will be Banco de Sabadell. The awarding of this card is subject to criteria of risk evaluation by the issuing entities, All injuries or body accidents resulting from criminal activities, provocations, arguments, fights and duels, carelessness, betting or any risky or daring event. CaixaCard (“la Caixa” Group) or Banco de Sabadell, and its activation is optional by the The services in points 4.1.b), 4.1.m), 7.1.d) and 9.1.c) will not be applicable for member. members having been in the Club for under one year. This exclusion is not applied to The main member will receive the RACC Master Card at the address provided as the members of a group which has been centrally attracted. habitual residence for the RACC database 45 days after becoming a member. For The RACC will deny assistance to any member not keeping abreast of payment of the reasons of security, the RACC Master Card will not be activated when it is sent. To yearly fee. be able to use it both to pay in trades and to withdraw cash through automatic cash dispensers, it must be activated. The RACC is entitled to decide at any time, according to its internal policy, which member modalities will receive the RACC Master Card 45 days after becoming a member. The bank order of the RACC Master Card will be issued, in the case of the main member, to that account provided by the main member, holder of the RACC member card when joining the club, the account holder being the same as the card holder. However, the member holding the RACC membership card may modify the account at any time and associate the card with the most convenient banking entity for them, provided the member with RACC membership card, the beneficiary holding a card or the member spouse is the holder of the account and the entity is one with an office in the Spanish state. Any changes of the bank account made by the member during the term of the RACC Master Card contract will not imply the automatic change of the issuing bank, and therefore will not imply the issue of a new card either. Likewise, the main member must inform the RACC of any change of address. The member shall also inform the RACC of any change in the bank account associated with the RACC Master Card. For the correct management of the RACC Master Card, the RACC will inform any of the issuing banks, CaixaCard (“la Caixa” Group) and Banco de Sabadell, of the changes of address reported to the Club by the member and those of the associated bank account reported to the Club by the holder of the RACC Master Card . To be able to issue the RACC Master Card, the RACC must have a bank account for the member, to make all charges and payments caused as a consequence of the contract. 12 LIMITATIONS The RACC will not answer for delays or non fulfilments due to force majeure, of the special administrative or political characteristics of a certain country. In any case, if direct intervention were not possible, the holder will be reimbursed (presenting the corresponding original receipts) for all expenses that they might have incurred and which are guaranteed in our services on their return to Spain or, if necessary, once they are in a country where the above circumstance does not occur. The RACC will not answer in general for any violent events or actions of the armed forces or the security forces in times of peace. Nor will we answer for any possible damage or robbery to vehicles before the arrival of the assistance sent by the RACC, or when they are parked in a public or private car park. The assistance services will be given provided the time away from the habitual dwelling is not over 60 days per trip. In the event of longer stays, and for persons accompanying who are not members of the RACC, it is possible to contract a supplementary travel assistance policy from a local office. Likewise, the RACC will not answer for losses occurring in cases of force majeure (war, demonstrations and popular movements, acts of terrorism and sabotage, strikes, uprisings, restrictions on free circulation, and earthquakes, nuclear radiation, pandemics and other catastrophic phenomena). These services have a waiting period of 48 hours, starting from the date on which the modality was contracted, provided that the respective fees have been paid. In any case, no service will be provided for all those accidents, incidents or illnesses Along with the RACC Master Card, they will receive the general conditions of contract occurred before the date on which the member joined the Club. of the card, and the operation they must carry out to activate and begin to enjoy the The RACC will always make available the details of those providers it considers most exclusive advantages it offers. suitable to provide the services requested by the member and which are not provided directly by the RACC. 11 GENERAL EXCLUSIONS The following general risks are excluded from coverage in all guarantees: All illnesses or injuries which are caused as a result of chronic problems or disorders prior to the beginning of the trip, and all complications or relapses. All guarantees and services which have not been asked for from the RACC and which have not been carried out with all through its agreement save in the case of force majeure or demonstrated material impossibility. The RACC reserves the right to deny the service if an undue use of the assistance service is detected as a consequence of a professional, non-authorised use or a use aimed at In all those cases in which the RACC limits its service to provide the details of a service provider, the RACC will not be liable for the services provided by them. The RACC is therefore relieved of any responsibility derived from the action of any of the professionals whose contact they have provided. Such responsibility, in any case, will lie with the management of the service to be provided. All services requiring specialised RACC staff to travel will be only provided if the needed means are available. The maximum number of free mechanical assistances per year will be 6, except for the Senior Expansion modality which will have 5. providing services to a business. Likewise, the RACC reserves the right to deny the service if it is requested as a 13 TREATMENT OF PERSONAL DATA consequence of fraudulent acts or caused by negligence or notoriously hazardous or Your data and any which you might provide in the future will be included in a personal daring acts by the member, driver, occupant or the people travelling with the member. data file held by the RACC in accordance with what is established in Organic Law MARCH 2015 15/1999 (LOPDCP). Your personal data will be dealt with for the establishment and correct development of your contractual relations with the RACC, the communication of any type of advantage that the club may get for you, and commercial offers of the activities developed by this Entity directly or through companies of the RACC Group by means of different channels, including electronic means. The companies of the RACC Group are: RACC MEDIAGENT AGENCIA DE SEGUROS VINCULADA, S.A. (mediation in private insurance), RACC SEGUROS COMPAÑÍA DE SEGUROS Y REASE¬GUROS, S.A. (insurance sale), SERVICIOS RACC, S.A., (vehicle sale), RACC TRAVEL, S.L. (travel sale), SERVIHOGAR GESTIÓN 24H, S.L., (household assistance), CODI SERVI, S.L., (issue and reception of telephone calls) and RACC, S.L., (commercial promotion and direct sales). Likewise, please be informed that the personal data you provide us as a member will be forwarded to the travel agency RACC TRAVEL, S.L., with VAT number: B-65365975, with the aim of designing and providing you with commercial travel offers, speeding up the hiring of these offer – should you be interested in them- and for the application of the advantages your are entitled with for being an RACC member. If you do not wish this forward to be done, you may tell us using any of the usual means of communication with the Cub. In order to provide members with the greatest possible advantages, the RACC can keep you informed of their own offers or promotions or those of others which might be of interest, on any kind of support, related to the following sectors of activity: telecommunications, financial, leisure, training, large consumption, para-pharmacy, automotive, water and energy, vigilance and security services and non-governmental organisations. If you do not wish to receive the above mentioned offers, you may notify it by any of the usual means of communication with the Club. Likewise, you authorise your data to be subject to standardisation and purification processes for suitable maintenance of the database and to avoid sending you redundant offers or others which are not suited to your interests, and your details may also be used to draw up profiles to allow a better service to be given. The RACC will inform you about the data which are necessary to become a Club member and to be able to provide you the services offered. Once your relationship with the Club has ended, the said data will be kept in order to send by any channel future offers of products and service which might be of interest and are related to the aforementioned sectors of activity. If you do not wish to receive the above mentioned offers, you may notify it by any of the usual means of communication with the Club. Please be informed, that any change in your personal data must be notified to the RACC in order to be able to treat the data correctly. If you have provided the personal data of any of the dependent modalities (beneficiaries, member spouse, juniors or others which 14 MEMBER OBLIGATIONS AND DUTIES The assistance services will be given to the member or to the beneficiary with a membership card by calling the RACC Alarm Centre. The address of the member, the beneficiary and the member spouse with a membership card will be that provided by the holder member as their habitual residence for the RACC database. The address of the member, the beneficiary and the member spouse must coincide, as well as the bank order. Likewise the member holding the membership card will notify the RACC of any change of address or bank domicile. By giving the RACC a bank account number for the direct debiting of the membership fee, the member expressly authorises the RACC the yearly payment of the fee for as long as he/she does not cancel the membership. Any failure to pay the annual quota by the member will cause the temporary suspension of their rights and, as a result, the suspension of the right to be given the services described in this document, both by the member and the beneficiary. In the event of asking for any service while the situation of non-payment should be in effect, the cardholder shall pay the amount thereof, and ask for reimbursement once their situation has been corrected. The RACC membership card is personal and non-transferable. Payment of the first annual payment by the member supposes the acceptance of all of the conditions included in this document which will be applicable to them, and membership is considered automatically extended if there is no written declaration of a wish not to renew. To know the updated prices of the different modalities, you may ask for information at any of our branch offices or enter the Club website, where you can consult the prices which hold at any time. Telephone number to lodge complaints about basic services related to the Medical Service and the RACC MASTER card: 900.700.702, from Monday to Friday, from 8 a.m. to 9 p.m. For the rest of the service, please call FONORACC during the same working hours. When the service required is the luggage guarantee, if they find the stolen or lost objects, the member will be obliged as follows: The member must advise the RACC in writing from the time at which they become aware of this. If the RACC has not yet paid them, the member must take possession of the objects. The RACC will only cover any expenses of possible damage and partial losses, providing they are covered by the conditions of the RACC membership card. might be established in the future), you will be responsible for informing the people If the RACC has already paid, the member may choose between: abandoning the whose contact details have been provided to the RACC concerning the process of the objects and leaving them in the possession of the RACC, or preserving them and data, their inclusion in the said file and the address indicated for the effects of exercising returning the compensation they have received to the RACC, deducting all damage or their right of access, rectification and cancellation. partial loss. If the member should fail to opt either way within a time of 15 days, the According to what is established in article 34.e of the LOPDCP, you authorise the RACC RACC will consider that the member has chosen to abandon the goods. to forward your data to third parties, with the above mentioned terms and conditions, in any part of the world, even though they might not offer a level of protection similar Urgent personal and health assistance travel services covered by the company to that of the LOPDCP. RACC Seguros Compañía de Seguros y Reaseguros S.A., domiciled in Barcelona, You may exercise your rights of access, rectification, opposition or cancellation in writing to the address of the RACC, Av. Diagonal, 687 de Barcelona (ref. LOPD). Furthermore, in order to be able to offer you the free RACC MASTER financial card, we inform you that the personal data identifying your person, your condition as a member and your bank details which as a member you gave the RACC when joining, will be sent when you are registered as a member to CaixaCard (“la Caixa” Group), with VAT number A-58513318 and registered office in Barcelona, at Avda. Diagonal, 621, C.P. 08028; or to Banco de Sabadell, with CIF A-08000143 and registered office in Plaça Sant Roc, 20, Sabadell, C.P. 08201, according to what has been established herein as regards the RACC Master Card. This communication is made exclusively for the mentioned banks to be able to print out the card, the contractual conditions and activation instructions of which will be sent to you soon along with the card, and so that you might be able to apply to contract the card if you are interested. These data will be included in a file held by CaixaCard (“la Caixa” Group) or Banco de Sabadell and both entities must preserve them confidentially for a maximum 5 months. After this time, your data will be cancelled if you have not asked for the formalisation of the referred contract. You may access your data at any time to ask for them to be consulted, updated, rectified or cancelled, by writing to CaixaCard (“la Caixa” Group) or Banco de Sabadell at the above mentioned addresses. When activating the card, you authorise the RACC to notify CaixaCard (“la Caixa” Group) or Banco de Sabadell the updates or changes of your data. MARCH 2015 at Avda. Diagonal, 687. DGS. C-708.