SERVQUAL A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality
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See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/200827786 SERVQUAL A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality Article in Journal of Retailing · January 1988 CITATIONS READS 3,608 8,656 3 authors: A Parsu Parasuraman Valarie A. Zeithaml University of Miami University of North Carolina at Chapel Hill 156 PUBLICATIONS 71,452 CITATIONS 117 PUBLICATIONS 92,989 CITATIONS SEE PROFILE Leonard L Berry Texas A&M University 149 PUBLICATIONS 71,207 CITATIONS SEE PROFILE Some of the authors of this publication are also working on these related projects: Cloud-based Business Process Management View project Cost-Effective Service Excellence View project All content following this page was uploaded by Valarie A. Zeithaml on 07 January 2015. The user has requested enhancement of the downloaded file. SEE PROFILE View publication stats
