A Letter of Complaint Dear Sir, I am writing to complain about the programme “Harry’s Place” which was shown on Channel 5 last Thursday. In spite of your published promise not to show unsuitable programmes for children early in the evening, this was shown at 7 o’clock, a popular time for younger viewers. The programme showed a man pushing a young child off a bridge into the river below. This kind of violence is unforgivable. My children were frightened and it was difficult to explain it to them. Yours faithfully Jane Sinclair --------------------------------------------------------------------------------------------------------------------------- When writing a letter of complaint you should: describe your problem and the outcome you want include key dates, such as when you purchased the goods or services or when the problem occurred identify what action you’ve already taken to fix the problem and what you will do if you if the problem is not resolved ask for a response within a reasonable time --------------------------------------------------------------------------------------------------------Notice: To complain: verb. Example: I want to complain about…….. A complaint: noun. Example: We have received a lot of complaints about the recent delays in the bus schedules. In your letter you can use connectives of contrast as for example: 1…………………………………………However……………………………………….. 2. Despite…………………………………………………………………………………. 3. Although………………………………………………………………………………. 4. …………………………………………………. Nevertheless……………………… Body of the letter (Begin by explaining the reason of your letter): I am writing to complain about the faulty installation of my air conditioner… Follow the opening sentence with a summary of the events that prompted your complaint. Be sure to include exact dates and times, and give all the relevant information in a clear and logical sequence. Despite all the advertising about the good quality of the product…….. Although I have called the service repair department several times, you have failed to come and repair it as requested…… In your second paragraph, state all the problems you have had as a result of the bad service provided. The weather has been terribly hot and I have had to endure it although I paid a very high price for the product….etc. In the final paragraph of your letter, you should state your expectations of how the company should resolve the matter, including specific actions and deadlines, e.g.: Please let me know as soon as possible what action you propose to take. I look forward to hearing from you within the next ten days. Closing and signature Yours faithfully, Robert Brown
