Brad, this is the information you need to write the complaint letter. Feel free to add extra information if you need to. COMPLAINT LETTER Samsonite (Luggage) The letter is written to Mr. Gonzalez You went on a business trip to Colombia. Two days ago you bought a Luggage for this trip. The wheel of your luggage broke. This made you slow down and lose your flight. And as consequence of this you did not make it on time to the meeting you had. And you would like another luggage because you cannot fly back with a luggage with no wheels.