Remote Service Portfolio in the SAP Channel Emanuela Lazo, SAP Global Channels & General Business, Partner Service Delivery June 8th, 2017 FOR INTERNAL SAP AND PARTNER USE ONLY Definitions • “SAP Sell Partner” shall mean SAP PartnerEdge Sell Platinum, Gold, Silver (former VAR) partners • “SAP Sell Customer” shall mean maintenance customers of said SAP Sell Partner receiving Partner support © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 2 Agenda Remote Service Portfolio in the SAP Channel Services for SAP Sell Partners • Overview • Remote Service Portfolio • SAP Enterprise Support Academy SAP Technical Quality Checks (TQC) – Remote Services for SAP Sell Customers • Overview • SAP Technical Quality Check Portfolio SAP Remote Services: Ordering and Delivery • • • • Service Delivery of Remote Services in the SAP Channel - Overview Remote Service Delivery for SAP Sell Partners Base TQC Service Delivery for SAP Sell Customers Advanced TQC Service Delivery for SAP Sell Customers Where to find Information Appendix © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 3 Remote Service Portfolio in the SAP Channel SAP Enterprise Support Customer success and rapid adoption of innovation © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 5 Remote Service Portfolio Overview Partner Customer Technical Quality Checks Implement Customer Partner Remote Services & Knowledge Sharing Services Operate Innovate TQC for Implementation TQC SAP EarlyWatch Check TQC for Upgrade TQC SAP Going Live Support TQC SAP OS/DB Migration Check TQC SAP Upgrade Assessment TQC Integration Validation TQC Business Process Operations TQC SAP Downtime Assessment TQC Data Consistency Management TQC SAP Security Optimization Check Innovation Discovery Tool TQC Interface Management TQC Technical Performance Optimization Modification Justification Check TQC Transport Execution Analysis Custom Code Maintainability Check TQC Business Process Performance Optimization TQC Data Volume Management Blue = available for partner Black = available for end customer © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY Detailed description of TQCs 6 Services for SAP Sell Partners Overview Services for SAP Sell Partners Overview Partner Remote Services Partner is entitled to receive up to two services (CCMC and/or MJC) per qualified partner solution template. The solution must not be older than 24 months. Alternatively, partners can also choose a TQC for Implementation or SAP EarlyWatch Check. Suitability BAIO (A) (M) (H) (h) Custom Code Maintainability Check (CCMC) Modification Justification Check (MJC) Knowledge Sharing (offered via SAP Enterprise Support Academy) Total annual entitlement for AIE and EGI is five calendar days per year. Partners’ entitlement to attend Meet the Expert sessions or download of Best practice documents and QuickIQs is unlimited. Remote advice for Accelerated Innovation Enablement (AIE) Expert-guided implementation (EGI) Guided Self Services (GSS) Meet the Expert Best practice documents and QuickIQs SAP HANA = (H) SAP Mobile = (M) SAP Analytics = (A) SAP CEC Commerce = (h) SAP Business All-in-One = BAIO © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 8 Services for SAP Sell Partners Remote Services Remote Services for SAP Sell Partners Modification Justification Check Service Modification Justification Check Partner Entitlement Two (2) services (CCMC and/or MJC) per qualified partner solution template Goals: Provides expert advice on how to avoid SAP source code modifications by using SAP standard functionality: • Check whether the required functionality can be implemented within the SAP standard functional scope • Check whether the required functionality can be achieved by taking advantage of SAP standard enhancements rather than SAP source code modifications • Check whether alternative implementation options could accommodate your business requirements by means of business process reengineering or work-around solutions How you benefit: Increased level of end-to-end supportability by identifying improvement potentials for optimization and standardization within the combined solution landscape consisting out of a “qualified partner template” – SAP core solution – SAP Solution Manager. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 10 Remote Services for SAP Sell Partners Custom Code Maintainability Check Service Custom Code Maintainability Check Partner Entitlement Two (2) services (CCMC and/or MJC) per qualified partner solution template Goals: Provides clarity about how your custom code may affect your solution, for instance if you are planning to upgrade or to implement new innovation KPI’s indicate the modification level of the system: • Customer objects per package • Modified SAP objects per application component • Enhancements (User exits, BAdIs, appends, implicit and explicit enhancement spots) • References of customer objects to SAP standard coding How you benefit: Future software updates from SAP can be more easily carried out if the modification level is low. The use of SAP’s various enhancement technologies and the modification assistant can also improve the maintainability and upgradeability of your system. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 11 Services for SAP Sell Partners SAP Enterprise Support Academy SAP Enterprise Support Academy Remote & Knowledge Sharing Services for SAP Sell Partners Partner Direct access to up-to-date knowledge and expert advice from SAP What you get: Comprises the most important knowledge from SAP support experts Individual learning plan helps you acquire knowledge in a systematic, structured manner and to align learning with daily activities and operations Enables consumption of SAP Enterprise Support offerings How you benefit: Enables partners to take full advantage of support Hands-on help to get SAP Solution Manager in place Partners can leverage the SAP Enterprise Support Academy knowledge to deliver a superior service and support experience to their end customers Direct access: SAP Enterprise Support Academy © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY Up-Skill your experts Decrease complexity 13 SAP Enterprise Support Academy Platform has moved! SAP Learning Hub, edition for SAP Enterprise Support The SAP Enterprise Support Academy platform is moving to the SAP Learning Hub to provide a complete and consistent cloud-based enablement experience for all learners. To access the learning catalog, sign up for our SAP Learning Hub, edition for SAP Enterprise Support Edition! Until the final migration of all live assets to the SAP Learning Hub (planned end of H1), we provide access to the learning catalog in the Learning Studio. More information Access SAP Learning Hub, edition for SAP Enterprise Support (beta) Access Learning Catalog in Learning Studio © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 14 SAP Enterprise Support Academy Available delivery formats Expert-guided implementations (EGI) Guided-discovery tutorial Meet-the-expert sessions (MTE) Accelerated innovation enablement (AIE) Meet-the-expert replay library Guided self-services (GSS) QuickIQs Continuous quality check and improvement services © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY Best practices 15 Remote Services for SAP Sell Customers SAP Technical Quality Checks Remote Services for SAP Sell Customers Benefits Customer Technical quality checks are remote services which help to reduce your customers’ technical risk and outline optimization potential What you get: A portfolio of 15+ technical quality checks (TQCs) help to handle top-issues or to deescalate critical situations during implementation, operations, and innovation of the customers’ SAP solution How you benefit: Cut down on time and budget for implementation and innovation Improve system performance, availability, stability, and data consistency Quality checks to avoid critical situations in the future – active risk mitigation Direct access: Remote Service Guide or via SAP PartnerEdge -> TQC Information Library Increase IT effectiveness Decrease project risks © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 17 Remote Services for SAP Sell Customers Overview Customer SAP Standard Support SAP Enterprise Support Choice of one of the following services per productive installation per year: Choice of one of the following services per productive system per year: TQC for Implementation TQC for Implementation TQC for Upgrade TQC for Upgrade TQC OS/DB Migration Check TQC OS/DB Migration Check SAP Early Watch Alert* SAP Early Watch Alert* Suitability BAIO (A) (M) (H) (h) Follow-up to critical EWA or Top Issue SAP Early Watch Check TQC Going Live Support TQC Business Process Operations TQCs for Performance Optimization (Technical or Business Process Performance Optimization) TQC Integration Validation TQC Data Consistency Management TQC Interface Management TQC Data Volume Management SAP Business All-in-One = BAIO SAP Analytics = (A) SAP Mobile = (M) SAP HANA = (H) SAP CEC Commerce = (h) * Regular „Heart-beat“ report monitored by partner © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY TQC Security Optimization TQC Transport Execution Analysis TQC Upgrade Assessment TQC Downtime Assessment 18 Remote Services for SAP Sell Customers Implement better Customer Details Technical Quality Checks Description Service I M P L E M E N T TQC for Implementation Helps to improve the performance of a customer’s core business processes and main interfaces Scheduling should take place 2 months before the go-live date TQC GoingLive Support Supports TQC Integration Validation Performs TQC Data Consistency Management Minimize TQC Interface Management Critical the customer during critical GoLive phases during implementation projects or upgrade projects to support a smooth start of productive operation an end-to-end analysis of a core business process and a critical interface with focus on performance and stability deliverables potential risks during critical go-lives as well as during the operations phase of your solution Check and increase data consistency of selected interfaces, programs and business objects used in your critical business processes interfaces are analyzed for stability, performance and throughput and recommendations to improve the mentioned areas are provided to ensure smooth and reliable data flow. The technical focus should be on interfaces based on ABAPtechnology. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 19 Remote Services for SAP Sell Customers Operate better Customer Details Technical Quality Checks Description Service TQC Business Process Performance Optimization TQC Business Process Operations O P E R A T E TQC Technical Performance Optimization (Database) TQC Data Volume Management TQC Security Optimization Check TQC SAP EarlyWatch Check TQC SAP OS/DB Migration Check TQC Transport Execution Analysis © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY Analyzes and improves the response times and resource consumptions of individual core business process steps Helps to optimize the return on your investment in SAP ERP software by identifying indicators for improvement potential for your core business processes and gives you an insight into our proven Business Process Improvement Methodology. Focuses on improving the overall system performance and increasing the efficiency of resource usage by optimizing the database. Helps to set up and monitor a data volume management strategy that defines how to manage and reduce future data growth and reduce existing database size. Verifies and improves the security of the SAP systems of customers Analyzes the components of a SAP solution, operating system and database to support customers in optimizing performance and reducing TCO Manages the risk involved in a migration. The result is that the customer’s system is prepared for a smooth migration – ending with high availability and high performance of the new operating system and/or database. Analyzes and improves the software change management procedures of the customer. 20 Remote Services for SAP Sell Customers Innovate better Customer Details Technical Quality Checks I N N O V A T E Description Service TQC SAP Upgrade Assessment critical, technical issues based on defined KPI’s which might endanger an upgrade project Detects Supports TQC for Upgrade TQC SAP Downtime Assessment by ensuring that the SAP solution continues to operate efficiently after an upgrade in the new software environment by taking action proactively before technical problems can occur. Determines the phases of an upgrade that can be optimized in order to reduce the technical downtime. Therefore, more time is available for post upgrade activities. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 21 Ordering and Delivery SAP Remote Services Service Delivery of Remote Services in the SAP Channel Partner Customer SAP Partner-facing Services DEV DEV DEV Service request Service Delivery Development Systems TQC services* Productive Customer Systems Service demand PRD PRD Service request Service Delivery PRD * Some TQC service delivery only after critical situation analysis by SAP Support Advisory Center. Please note that the service delivery process may require active involvement and participation of partner and/or end-customer. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 23 Remote Services for SAP Sell Partners How to Order Partner Partner Remote Services Knowledge Sharing Services Service How to Book When to book? Expert-Guided Implementation (EGI) View EGI schedule and register at the SAP Enterprise Support Academy. Register at least 7 days before the first day of the service Accelerated Innovation Enablement (AIE) Browse AIE Live Expert Sessions (1:n) at the SAP Enterprise Support Academy, or open a On-Demand Request (1:1) as per SAP Note 1351388 Register at least 7 days before the session Modification Justification Check Open a incident to SAP using component XX-MJC-ADM • SAP Note 1336996 Custom Code Maintainability Check Open a incident to SAP using component SV-BO-REQ • SAP Note 1534142 © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY Service scheduling minimum eight weeks before service delivery Requirements for Service Delivery • Prerequisites for each EGI and AIE session can be found in the session schedule. Please note, SAP is unable to deliver a successful EGI if the prerequisites are not met. • Partner has completed documentation of core business processes of partner’s qualified solution template within SAP Solution Manager • Partner has deployed SAP Solution Manager • Sell partners can choose two services per qualified partner solution template per calendar year. • The solution must not be older than 24 months. 24 Basis TQC Service Delivery for Customers Make use of the yearly entitlements! Customer Suitability SAP Enterprise Support & SAP Standard Support BAIO (A) (M) (H) (h) TQC for Implementation TQC for Upgrade TQC OS/DB Migration Check Service How to Book TQC for Implementation • Open a customer incident to SAP using component SV-BO-REQ. To ensure a quick and efficient service booking, please provide all data listed in the booking template when requesting the service. TQC for Upgrade TQC OS/DB Migration Check • You can contact SAP Customer Interaction Center via Email or Telephone (see SAP Note 560499 for contact details) © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY When to book? Requirements for Service Delivery Please order the remote services at least 12 weeks before the productive Golive/ Upgrade/ Migration • Note 1172939 Technical prerequisites for remote service delivery in SSM • Note 1170668 - The role of SAP Solution Manager in Remote Service Delivery • SAP Enterprise Support Services Guide 25 Advanced TQC Service Delivery for Customers Understand the partner action required for TQC order & delivery Partner SAP Support 1. Partner receives red SAP Early Watch Alert from their customer SV-BO-REQ 2. Partner implements EWA report recommendations to improve situation to “Yellow” or “Green” rating 3. If SAP EWA rating still shows red Partner submits an incident to SAP, using component SV-BO-REQ and attaches the SAP EWA report. Customer 4. SAP Support receives incident and a) assesses whether a TQC service is warranted b) checks that the technical prerequisites are in place 5.If YES, schedules service delivery If NO, informs Partner on other optimization potential or billable remote services Info: A TQC service can also be initiated by SAP following a Very High Priority (P1) incident if it is needed to address or find the root cause of the issue. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 26 Where to find Information Useful Links Topic Link Support Snapshot for SAP Sell Partners https://partneredge.sap.com/en/partnership/su pport.html SAP Enterprise Support for SAP Sell Partners https://partneredge.sap.com/en/partnership/su pport/ep-support.html TQC Information Library https://partneredge.sap.com/en/partnership/su pport/ep-support/tools-assets.html https://partneredge.sap.com/en/library/assets/p SAP Enterprise Support Services – Booking roducts/ent_mng/sao/support/tr_htg_guide_bo Guide oking_enterprise_support_services_en.html SAP Enterprise Support Academy website https://support.sap.com/en/offeringsprograms/enterprise-support/enterprisesupport-academy.html SAP Partner Center of Expertise for Sell Partners https://partneredge.sap.com/en/partnership/su pport/pcoe-certi.html Getting started with SAP Solution Manager https://partneredge.sap.com/en/partnership/su pport/sol-manager.html © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 28 Questions? Thank you. Contact information: [email protected] Appendix SAP Enterprise Support Academy Service details (1) Best Practices Entitlement Meet-the-Expert Entitlement Accelerated Innovation Enablement Entitlement Partner Scope Benefits Documents describe SAP’s experience and lessons learned from implementing and operating, amongst others, SAP Business Suite and SAP Analytics solutions • Get structured guidance and support from SAP experts The portfolio covers the entire variety of support specifics as part of end-toend operations: Topic deep dives will equally be covered as well as new concepts or strategy items • The format is interactive since it allows for questions and answers Evaluate SAP enhancement package technology or new functionality for SAP Business Suite in live expert or expert-on- demand sessions • Get structured guidance and support from SAP experts © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY Process Access best practices library • Involve different departments of your company • Get a summary report • Recordings can be accessed through the meetthe-expert archive. YOU 1-2 hour live webinar (meet the-expert) session YOU SAP expert Live expert session or expert-on-demand • Involve different departments • Get a summary report of your session after execution Documents YOU SAP solution architect 32 SAP Enterprise Support Academy Service details (2) Partner Scope Expert-Guided Implementation (EGI) Entitlement Guided Self-Services Entitlement Quick-IQ Entitlement Benefits Multi-day training, practical experience and expertise on demand, focusing on application lifecycle management with SAP Solution Manager and preparation for self-service delivery • Direct access to SAP experts Improve areas such as system performance, data volume management, change management, security optimization, business processes using guided procedures • Use them on your own, whenever and how often you want Tutorials provide practical hands-on instructions in order to enable customers to make or change system settings • Get short and concise guidance © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY • Direct execution of planned activities in your SAP landscape • Convenient remote delivery Process 1 Empowering YOU 2 Execution 2-3 hours on the same day • Guided self-services are executed via SAP Solution Manager • Make system changes autonomously 1-2 hours each morning SAP expert 3 Expertise-on-demand during execution Self-Service execution via guided procedures YOU Access tutorial library YOU Tutorials 33 Accelerated Innovation Enablement Service description Partner Service Title Accelerated Innovation Enablement Abstract SAP provides Partner with up to five calendar days remote advice per calendar year by SAP solution architects. Partner will be receive assistance in evaluating the innovation capabilities of the latest SAP enhancement package and how it may be deployed for Partner’s business process requirements. Value proposition for Partners In addition to Partners self-study opportunities by leveraging content via SAP Support Portal, Partners can take value from direct engagement with SAP‘s solution architects. Partners will most efficiently benefit from SAP‘s new software delivery mechanisms by learning about the functional and industry-specific enhancements shipped with the latest SAP enhancement package. Outcome The results of the check will be documented in English by SAP solution architects. Target audience SAP PartnerEdge Sell Partner (Support consultant, solution consultant) Addressed solutions SAP Business All-in-One Entitlement Partner is entitled to receive up to five days remote advice per calendar year. Entitlement may equally be used for Expert-guided implementation (e.g. VAR service desk). Duration max. 5 days remote advice per calendar year (= 5x8hrs) Delivery mode Remote (1:1 or 1:n) through telephone and related web-conferencing tools Prerequisites Business process dependency, shipment of most recent SAP enhancement packages Release dependency is made available on SAP Support Portal by SAP from time to time SAP Solution Manager live with VAR functionality Documentation of core business processes of Partner’s qualified solution template within SAP Solution Manager and information about the special focus on your specific functional requirements (in English) Compliance with latest certification requirements SAP requires the commitment of the time and expertise of Partner’s functional and/or process lead © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 34 SAP Expert-guided Implementation Service description Service Title Partner Expert-guided Implementation (EGI) This session provides you with an efficient possibility to set up your SAP Solution Manager VAR service desk. During the session you receive direct guidance (live system demo of configuration) from an SAP service engineer. Abstract Day 1: Introduction SAP service engineer explains the planned scenario and empower you during fulfillment of prerequisites Goal - Installed SAP Solution Manager is prepared for execution of scenario implementation steps Day 2 – Day 4: Key Aspects SAP service engineer explains implementation step by step and you directly execute the steps in your own system » Service desk specific configuration including 1:1 Q&A back office support in the second half of the day Goal - Implementation is executed step by step and scenario is ready for going-live Day 5: Summary and closing Q&A » SAP service engineer shows best practices for using service desk, review of partner’s key questions Goal – Partners have clear understanding about the use cases and functionalities of the implemented service desk Value proposition for Partners “Look & Learn”: start the day with watching a live demo of the implementation steps. Plus “do it yourself”: perform the demonstrated activities step by step on your own SAP Solution Manager during the afternoons. On top you receive 1:1 Q&A back office support through the service engineer via email and/or phone. Outcome The goal is to execute all relevant steps during the delivery time of expert-guided implementation. Target audience SAP PartnerEdge Sell Partner (Support consultant, solution consultant) Addressed solutions SAP Business All-in-One, selected SAP Analytics Products, Mobile Solutions, and SAP HANA Entitlement Partner is entitled to receive up to five days remote advice per calendar year. Entitlement may equally be used for accelerated innovation enablement. Duration Use 1 service day for subscribing to a ‘n’-day expert guided implementation session Delivery mode Remote (1:’n’) through telephone and related web-conferencing tools Technical Prerequisites Installation of SAP Solution Manager with the necessary support packages SAP Solution Manager has connection to SAP Support Network via remote function call and to managed systems © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 35 Modification Justification Check Service description Service Title Partner Modification Justification Check The objective of the modification justification check is to provide expert advice on how to avoid SAP source code modifications by using SAP standard functionality or by taking advantage of the SAP enhancement framework. The modification justification check provides: Evaluation of proposed modifications of SAP standard solutions Check whether the required business functions can be implemented within the SAP standard functional scope Abstract Value proposition for Partners Overall purpose is an increased level of end-to-end supportability by identifying improvement potentials for optimization and standardization within the combined solution landscape consisting out of “qualified partner template” – SAP core solution – SAP Solution Manager. Outcome The results of the service will be documented (analysis result, action plan) in English by SAP expert. Target audience SAP PartnerEdge Sell Partner (Support consultant, solution consultant). Addressed solutions SAP Business All-in-One Entitlement Partner is entitled to receive up to two services (CCMC and/or MJC) per qualified partner solution template Duration An average service session does not exceed 8 hours Delivery mode This service is delivered as a remote service (1:1 or 1:n) for a qualified ABAP-based partner solution template or a end-user system. Technical Prerequisites Check whether the required business functions can be achieved by taking advantage of SAP standard enhancements rather than SAP source code modifications Check whether alternative implementation options could accommodate your business requirements by means of business process reengineering or work-around solutions Most recent template qualification not older than 24 months. SAP Solution Manager live with VAR functionality Completed solution documentation for custom development (partner solution template scope, business process and custom modification documentation; for delivery to end user requirements expected for end user system) based on SAP standards inside SAP Solution Manager © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 36 Custom Code Maintainability Check Service description Partner Service Title Custom Code Maintainability Check Abstract The custom code maintainability check makes visible all custom code and modified objects in the analyzed system, as well as in the current implementation project. It answers the question "How modified will the system be?" and defines technical KPIs to measure this. The following KPIs are extracted and benchmarked. They indicate the modification level of the system and current implementation project: Customer objects per package Modified SAP objects per application component Enhancements (User Exits, BAdIs, Appends, Implicit and Explicit Enhancement Spots) References of customer objects to SAP standard coding Value proposition for Partners Overall purpose is an increased level of end-to-end supportability by identifying improvement potentials for optimization and standardization within the combined solution landscape consisting out of “qualified partner template” – SAP core solution – SAP Solution Manager. Outcome The results of the service will be documented (analysis result, action plan) in English by SAP expert. Target audience SAP PartnerEdge Sell Partner (Support consultant, solution consultant). Addressed solutions SAP Business All-in-One Entitlement Partner is entitled to receive up to two services (CCMC and/or MJC) per qualified partner solution template Duration An average service session does not exceed 8 hours Delivery mode This service is delivered as a remote service (1:1 or 1.n) for a qualified ABAP-based partner solution template or a enduser system. Technical Prerequisites Most recent template qualification not older than 24 months, SAP Solution Manager live with VAR functionality Completed solution documentation for custom development (partner solution template scope, business process and custom modification documentation; for delivery to end user requirements expected for end user system) based on SAP standards inside SAP Solution Manager © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY 37 Remote Services Example: Possible sequence of TQCs Customer Details TQC Technical Performance Optimization Technical Quality Checks SAP Early Watch Alert: Performance Problem Analyze components of the SAP solution, operating system, and database to find optimization potential of the SAP system. © 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ FOR INTERNAL SAP AND PARTNER USE ONLY TQC SAP EarlyWatch Check TQC Data Volume Management TQC Business Process Performance Optimization 38 © 2017 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. 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