Conjunto de herramientas para manejar el conflicto entre los seres

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UKNXGUVTGUTGRTGUGPVCPRCTCNCURQDNCEKQPGU
TWTCNGUCHTKECPCUGNRTQDNGOCRTKPEKRCNVCPVQGP
NQSWGTGURGEVCCNCUGIWTKFCFRGTUQPCNEQOQC
RÃTFKFCUGEQPÎOKECU[SWGGUVCUKVWCEKÎPGUV¶
GORGQTCPFQ5GGURGTCSWGGPNQURTÎZKOQU
CÌQU NC RQDNCEKÎP FG HTKEC EQPVKPGPVG
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RTGUKQPGUO¶UHWGTVGUUQDTGNQUVGTTKVQTKQUSWG
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UQPRQDNCFQURQTNCXKFCUKNXGUVTG
TGWPKQPGUETGCVKXCUEQPGNQDLGVQFGFKUGÌCT
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UKNXGUVTGRNCPVGCRTQDNGOCUCNQUCITKEWNVQ
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OQUSWKGPGUFGDGT¶PGPEQPVTCTNCUQNWEKÎP
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UGJCPFKTKIKFQUQDTGVQFQCQTICPKUOQUFG
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QTICPK\CEKQPGUPQIWDGTPCOGPVCNGU
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JC[CPUKFQCFQRVCFCURQTÃUVQU
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OKVKICEKÎP FG GUVG EQPHNKEVQ 7P TGUWNVCFQ
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RCTCNCIGUVKÎPFGNEQPHNKEVQJQODTGXKFCUKN
XGUVTGNCP\CFQGP[GPEWTUQFGGPUC[Q
GPGNHTKECCWUVTCN[QEEKFGPVCN
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GZVGPUKQPKUVCU SWG VTCDCLCP EQP EQOWPKFC
FGU NQECNGU %WCVTQ VCNNGTGU FG HQTOCEKÎP
FG ECRCEKVCFQTGU SWG FWTCTQP EWCVTQ FÈCU
ECFCWPQVWXKGTQPNWICTGP<KODCDYGGPVTG
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RCTVKEKRCTQP GZVGPUKQPKUVCU KPXGUVKICFQTGU
EQPUGTXCEKQPKUVCUTGRTGUGPVCPVGUFGNUGEVQT
RTKXCFQHWPEKQPCTKQUFGIQDKGTPQ[FG10)
XKIKNCPVGUFGNCHCWPCLGHGUFGCNFGC[QVTQU
EQPUQTEKQFGQTICPKUOQUFGEQPUGTXCEKÎPōGN
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CVTCXÃUFGNC4GFFGQTFGPCEKÎPEQOWPKVC
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EQOGTGPWPLCTFÈP
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JGTTCOKGPVCUUQDTG
GNEQPƀKEVQGPVTG
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XKFCUKNXGUVTG
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UGIWTCULWPVQCNQUCPKOCNGUUKNXGUVTGUVCO
DKÃPHQTOCPRCTVGGUGPEKCNFGNCUUQNWEKQPGU
RTQRWGUVCU
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JGTTCOKGPVCUGUWPRTQEGUQEQPVKPWQ5GJC
FKUVTKDWKFQCNQURCTVKEKRCPVGUGPGNVCNNGTWPC
RNCPVKNNCRCTCCPQVCTEQOGPVCTKQU[UWIGTGP
EKCU[FKXWNICTGUVTCVGIKCUEQORNGOGPVCTKCU
'NKPUVTWOGPVQJCUKFQEQPEGDKFQFGHQTOCVCN
SWGGURQUKDNGKPUGTKTPWGXCUKPHQTOCEKQPGU
5GRTQ[GEVCCÌCFKTWPQU%&41/[ETGCTWPC
XGTUKÎPGPNÈPGC
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NCUCOGPC\CU[XCEÈQUSWGUGCFXKGTVGPCNC
JQTCFGRQPGTGPHWPEKQPGUNCUOGFKFCUFG
OKVKICEKÎPTGEQPQEKÃPFQUGSWGGNEQPHNKEVQ
JQODTGXKFCUKNXGUVTGGUOWNVKHCEÃVKEQ[SWG
CNIWPCUFGNCURT¶EVKECUJCUVCCJQTCNNGXCFCU
CECDQTGUWNVCPRQTUÈOKUOCUKPGHKECEGUGPGN
VKGORQ2QTGUQNCUJGTTCOKGPVCU[CEEKQPGU
CSWÈRTGUGPVCFCURWGFGPFCTOGLQTGUTGUWN
VCFQUEWCPFQUGWUCPEQODKPCFCU'NKPUVTW
OGPVQGUV¶RGPUCFQPQUQNQRCTCEQPVTKDWKT
8QDV\OYD9RO
7PCU[NXC8QN
7PCU[NXC8QN
Ŗ GZRWNUCTCNQUGNGHCPVGUFGNQUEWNVKXQU
GZVGPUKXQUJCEKGPFQWUQFGNnDQODCTFGTQ
/JKTKRKTK€l WPC RKUVQNC FG RN¶UVKEQ FG
OCTEC TGIKUVTCFC SWG FKURCTC RGNQVCU
FGRKORÎPSWGEQPVKGPGPWPCUQNWEKÎP
OW[EQPEGPVTCFCFGIWKPFKNNCCOFG
FKUVCPEKC
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Ŗ EQPUVTWKTEGTECFQUGPNQURWPVQUFGVQOC
FGCIWCRCTCRTQVGIGTCNQURGUECFQTGU
QNQUCNFGCPQUFGNEQEQFTKNQFGN0KNQGN
CPKOCNSWGO¶UOWGTVGUJWOCPCUECWUC
GP<CODKC[/Q\CODKSWG
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GUVTCIQUGPNQUEWNVKXQURTQ[GEVCPFQWPC
NW\KPVGPUCJCEKCUWUQLQU
Ŗ EQORTCT WP RGTTQ Q DWTTQ IWCTFK¶P
SWG CFXKGTVG FG NC EGTECPÈC FG NQU
FGRTGFCFQTGU[NQUCJW[GPVC
%QOQGUVTCVGIKCIGPGTCNRCTCNCRTGXGPEKÎP
FGNQUEQPHNKEVQUUGJCEGJKPECRKÃGPNCRNC
PKHKECEKÎPCPVKEKRCFCFGNCRTQXGEJCOKGPVQFG
NCVKGTTCRQTGLGORNQCUGIWTCPFQFGSWGNQU
EWNVKXQUUGRNCPVGPGPNWICTGURQEQCEEGUKDNGU
C NQU CPKOCNGU SWG QECUKQPCP RTQDNGOCU [
VTC\CPFQEQTTGFQTGUSWGNQUCPKOCNGURWGFGP
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.CU CEVWCEKQPGU FG UGPUKDKNK\CEKÎP [ ECRC
HQT ETQRTCKFKPI GNGRJCPVU KP <KODCDYG
RTGNKOKPCT[TGUWNVUQHCſGNFVGUVKP*YCPIG
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XGTFG
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VKXQU Ō PFKEG FG NCU JGTTCOKGPVCU€ QHTGEG
TGUGÌCUFGUETKRVKXCUHQVQU[FKDWLQUFGNQU
RTKPEKRCNGUCPKOCNGUSWGQECUKQPCPRTQDNG
OCUUWEQORQTVCOKGPVQVÈRKEQ[UWUJWGNNCU
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NCURGTUQPCUNCUCNFGCUGNICPCFQGNCIWC
Q NQU EWNVKXQU NQ SWG UG PGEGUKVC RTQVGIGT
'N ÈPFKEG KFGPVKHKEC OGFKCPVG PÕOGTQU NCU
UQNWEKQPGURQUKDNGUFGPVTQFGECFCECVGIQTÈC
FGEQNQTGPWOGT¶PFQNCUGPEQNWOPCUUGIÕP
NQSWGGNWUWCTKQPGEGUKVGRTQVGIGT7PCRNCP
VKNNC QTKGPVC CN WVKNK\CFQT C NC EQNWOPC SWG
EQPVKGPGNCUUQNWEKQPGUSWGECN\CPEQPUWU
PGEGUKFCFGU2QTÕNVKOQWPHQNNGVQFQPFGUG
GPWOGTCPNCUJGTTCOKGPVCUGZRNKECGPFGVCNNG
ECFCWPCFGNCUQREKQPGUFGUKIPCFCURQTNQU
EQNQTGU[PÕOGTQUEQORTGPFKFCUWVÃEPKEC
UWUXGPVCLCU[FGUXGPVCLCU[UWTGPVCDKNKFCF
%QOQGLGORNQUFGUQNWEKQPGUSWGRWGFGP
UGT GHKECEGU GP FGVGTOKPCFCU UKVWCEKQPGU
ECDGEKVCTNCUUKIWKGPVGU
&KUVGHCPQ ' *WOCPYKNFNKHG EQPƀKEV
YQTNFYKFGEQNNGEVKQPQHECUGUVWFKGUCPCN[UKU
QHOCPCIGOGPVUVTCVGIKGUCPFIQQFRTCEVKEGU
4QOC(#1
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Ō EJCNNGPIGU CV VJG KPVGTHCEG %QTRQTCVG
4GRQTV Ō 0CKTQDK -GP[C +PUVKVWVQ
+PVGTPCEKQPCN FG +PXGUVKICEKQPGU UQDTG NC
8KFC5KNXGUVTG
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UKNXGUVTGURWGFCPXKXKTGP
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NCUWPCULWPVCUCNQUQVTQU