have been given top priority since the start and these are the most important ingredients in Blocket’s recipe for success. All additional development is aimed at making life simpler for both buyers and sellers. With users located all over Sweden – young and old, Internet veterans and beginners alike – Blocket is designed to be used by as many people as possible. To ensure a high standard of content, all advertisements are checked manually. Strong emphasis is also placed on keeping the site and its technology in good condition, which is a huge task with the site’s approximately one billion page requests per month. R ece n t de v e l op me n t s T he m a r k e t Over the past ten years, the buy-and-sell market for second-hand goods has changed dramatically. Advertiser publications and classified ads in the daily press have today been largely replaced by internet advertising, which is often both easier and more effective. Blocket has existed since the Internet first started and has grown rapidly from being a regional marketplace for »miscellaneous products« to becoming Sweden’s biggest buyand-sell market. The company’s impact is now so huge that, for many people, the concept of buy-and-sell is synonymous with the Blocket website. Competition in the buy-and-sell market is tougher than ever and new players are constantly popping up. Despite this, Blocket has succeeded in strengthening its position from year to year and continues to grow. Today, 94 percent of the Swedish population is aware of Blocket and more than every other Swede has bought or sold something on the Blocket site (source: Synovate, November 2008). Blocket is not just the biggest buy-andsell marketplace in Sweden but also the country’s third largest website. The average visitor accesses the site about three times per week and many people go to Blocket not only because it is useful but at least as often for entertainment. A chie v e me n t s Blocket is one of Sweden’s most successful Internet businesses. Within a decade, the company has grown from being a one-man 4 2 s u p e r b r a n d s operation to being Sweden’s third largest site. This has been achieved by consistently prioritizing the user’s needs and wishes. Blocket is the first choice when consumers buy and sell second-hand goods. And the Swedes are certainly active sellers on the second-hand market. During 2008, they advertised goods on Blocket with a combined value of 193 billion kronor. That was an increase of 20 percent on 2007 and corresponds to approximately six percent of Sweden’s BNP. Blocket is today one of the most profitable companies within the Schibsted Group and the concept has been successfully exported to Spain, France, Italy, Portugal, Malaysia, the Philippines and Greece. Hi s t ory Blocket was founded in 1996 in Fjälkinge, outside Kristianstad, by Henrik Nordström. The site was then a regional buyand-sell marketplace for the southern region of Skåne and catered only for private individuals. After a few years, the site was expanded by offering buy-and-sell advertisements to the whole country. Later, companies were also given the opportunity to advertise on Blocket. Initially, it was free to advertise on the site. But in 2001, it started to charge advertisers for their ads via their telephone bill, a userfriendly system which is still used today. In 2003, Blocket was sold to the newspaper Aftonbladet and is today wholly owned by Schibsted as a part of Schibsted Classified Media. T he p roduc t Blocket is a marketplace for buying and selling new and second-hand goods. Nowadays you can find just about anything on the site, from porcelain goods costing a few kronor to houses, cars and boats costing millions. On any given day there are more than half a million advertisements on Blocket of which about 70 percent are private and 30 percent are commercial. User-friendliness and high quality More and more people are buying and selling second-hand goods. The Swedes have discovered that this is good for their wallets as well as for the environment. The Internet is driving this trend as it has made second-hand goods considerably easier to sell as well as to buy. An increasing share of the market and the demand has now shifted to the Internet and this trend is expected to continue. The future for Blocket continues to look bright, but progressive measures are required for the site to maintain its market-leading position. As a result, the site and new services are developed continuously. As a means of making it even easier to sell and buy, Blocket has developed an application for the iPhone mobile phone enabling the user to see all of Blocket’s advertisements and to place an ad directly from the phone, wherever they may be. In addition to the private market, a growing number of companies are now using Blocket as a means of gaining access to Sweden’s largest marketplace. Commercial advertisements have become an increasingly important market for the company and it is the fastest growing category. As a result, Blocket is developing services and business concepts aimed at companies, but at the same time the company is aware of how important it is to remain focused on private users and private advertisers. M a r k e t ing Blocket’s most important marketing channel is its own site, blocket.se. Its users and satisfied customers who buy and sell are its most important ambassadors and have had a decisive influence on Blocket’s positive development. In the early development stages, TV was an important channel for building brand awareness. Blocket was one of the first Internet sites in Sweden to sponsor highly popular TV formats such as Idol and Let´s Dance. To maintain its strong position as Sweden’s largest buy-and-sell market as well as inspire more people to use Blocket, the company works with a combination of sponsorship, advertising campaigns, traffic optimization, traffic building alliances and PR. Br a nd va l ue s Blocket’s business concept is to provide the simplest, most effective and reliable marketplace for buying and selling in Sweden. Its core values of simplicity, effectiveness and reliability permeate all of the company’s activities, from product and business development through to marketing and general communication. Simplicity is the foundation of the site. It has to be easy to place an ad and easy to search the advertisement database. Additional services, marketing, layout and so on, are all designed from the standpoint of the core value, simplicity. Effectiveness is one of the factors that has made Blocket a market leader. Ten percent of the items advertised by private individuals are currently sold within two hours and six out of ten items are sold within a week (source: Synovate, November 2008). The broad and huge range of products, the numbers of visitors and the fact that the site is both local and national are all contributing factors to Blocket’s effectiveness. Safe and reliable trading across the Internet on Blocket is considered to be of the utmost importance, and this aspect is addressed on a daily basis. Among other things, Blocket’s Customer Safety department holds seminars for the police and local authorities and cooperates with consumers and the police in investigations. Blocket also offers purchasing contracts and secure payment solutions as a part of its work to promote safe trade. Things you didn't know about BLOCKET • Blocket is Sweden’s third largest website. • More than every second Swede has bought or sold something on Blocket. • Ten percent of the items advertised by private individuals on Blocket are sold within two hours. • The most frequent advertisers live in Norrbotten and in Skåne. • Every Blocket advertisement is checked manually. • The most expensive item advertised so far on Blocket is a sailing yacht for 120 million kronor. s u p e r b r a n d s 4 3