(http://europa.eu.int/eures)

EURES
(http://europa.eu.int/eures)
EMPLOYER DETAILS:
CONTACT PERSON: Sara Sánchez
NAME OF COMPANY: SELLBYTEL Group
ADDRESS: Avinguda Diagonal 197
POSTAL CODE: 08018
TOWN AND COUNTRY: Barcelona
PHONE: 93 400 5000 – FAX: 933905559
E-MAIL: [email protected]
WEB: www.sellbytel.com
ECONOMIC ACTIVITY: CONTACT CENTER
EMPLOYEES NUMBER: 7.500
PLACE OF WORK: Barcelona, Spain.
NAME At Home – Danish Customer Representative
NUMBER OF POSTS: 7
We all know getting to work can be hard: hop on the bus or the metro, walk for 20 minutes, get in
your car to then find no parking spot...
What if you could avoid all this? No traffic jams, no smelly metros and no races for a parking spot.
How does this sound? Good? Then keep on reading!
We are currently looking for high/native Danish speakers to work from home and be part of a topquality team. You will be giving support to a world famous technological leading company as a
Customer Service Agent.
Your main tasks will be:
-Take incoming user requests (via telephone, email ...), log call details into case management
systems and provide response and resolution within SLA to customers.
-Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status
and resolution progress reports. Their happiness is our happiness.
-Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...)
-Inbound sales support and selling of products to increase revenue while ensuring the highest level
of customer satisfaction.
-Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.
-Logging and following up on orders or requests.
-Capturing all required data elements in CRM as required by clients, policies and products.
We offer:
-Part-time Obra y Servicio contract.
-Schedule: 30 hrs/week, rotating shifts from Monday to Sunday from 8am until 10 pm.
-Salary: 12.260,28Euros gross/year + 1846,08Euros gross/year in bonus.
LANGUAGES:
- Native/Very high level of Danish
-Fluent English
WORKING CONDITIONS
Minimum requirements:
-High/native speaker of Danish
-Fluent English speaker.
-Excellent communication skills in a variety of customer facing situations.
-Standout colleague.
-Previous experience in similar position is a plus.
-Positive and dedicated attitude.
-High motivation.
-Ability to tolerate stress.
-Patience, flexibility and adaptability.
-Mac knowledge is a plus.
_The recruitment processes and people involved in them (both recruiters and Project Managers)
will not discriminate any candidacy because of age, disability, ethnic, marital status, gender,
nationality, ideology, politic, race, religion and sexual orientation
APPLICATIONS:
BY e-MAIL : [email protected] with reference: EURES.AHAS (T) . Please, let
us know which location you would like to apply for.
CONTACT PERSON: Laura Mas
COUNTRIES TO SPREAD THIS VACANCY (ONLY E.E.E.):
Spain