Financial Support Plus 1 Program

Financial Support Plus 1 Program
What is the Customer Assistance Financial Support Plus 1 Program?
The Financial Support Plus 1 Program is designed to assist
those City of Austin utility customers who are having financial
difficulties and are unable to pay their utility bill due to
unexpected emergencies. The City of Austin has partnered
with local churches and non-profits to help identify Financial
Support Plus 1 funding assistance recipients. In order for
customers to receive this assistance, customers cannot have
had any meter tampering charges billed to them within the
most recent 12-month period. Further, customers must meet
the agency's criteria, be a City of Austin utility customer and
understand that deposits cannot be paid with these funds.
Who qualifies for Financial Support Plus 1 assistance?
Emergency financial assistance is provided once a year to
customers facing temporary hardship such as a medical emergency or job loss.
How does the money get distributed?
You should apply to one of the community organizations listed below in order to qualify for financial assistance. These
agencies assist Austin Energy in identifying program recipients:
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*AIDS Services of Austin
*Any Baby Can
*Capital Idea
David Chapel Baptist Church
*Foundation Communities
*Foundation for the Homeless
*Goodwill Industries
Greater Mt. Zion Baptist Church
H.A.N.D. (Helping the Aging, Needy & Disabled)
*Hospice Austin
*LifeWorks
*Meals on Wheels and More
Sacred Heart Parish
*SafePlace
St. Albert the Great Catholic Church
St. Austin Catholic Church
St. Louis Catholic Church – SVDP
Saint Louise House
Saint Mary Cathedral
St. Matthew’s Episcopal Church – Good Faith Fund
St. John Neumann Catholic Church – SVDP
*Texas VFW Foundation
Travis County
• Pflugerville
• Central (Palm Square)
• Del Valle (South Rural)
• Jonestown (Northwest Rural)
• Manor (East Rural)
• Oak Hill (West Rural)
• South (Post Road)
University Avenue Church of Christ
458-2437
454-3743
457-8610
472-9748
610-7390
453-6570
499-0497
469-9020
477-3796
342-4700
735-2410
476-6325
926-1171
267-7233
836-0020
477-9471
419-1667
297-2129
476-3750
345-8314
328-3220
291-6850
251-4168
854-4120
247-4407
267-3245
272-5561
854-2130
854-9130
476-9584
*Must be a current client from these agencies to receive Financial Support Plus 1 utility assistance.
Programa de Apoyo Financiero Plus 1
¿Qué es el Programa de Apoyo Financiero Plus 1?
El Programa de Apoyo Financiero Plus 1 está diseñado para ayudar a
todos los clientes de servicios públicos de la Ciudad de Austin que
están pasando por dificultades económicas y que no pueden pagar su
recibo de servicios debido a emergencias inesperadas. La Ciudad de
Austin ha unido esfuerzos con iglesias y organizaciones no lucrativas
de la localidad para ayudarnos a identificar a receptores de ayuda
económica. Los requisitos para que los clientes reciban ayuda es no
haber recibido cargos por alteración del medidor durante los últimos
12 meses. Más aún, los clientes deben cumplir con los requisitos de
la agencia, ser clientes de servicios de la Ciudad de Austin y
comprender que no pueden realizarse depósitos con estos fondos.
¿Quiénes son elegibles para recibir ayuda?
La ayuda económica de emergencia se proporciona una vez al
año a clientes que enfrentan dificultades temporales, como emergencias médicas o la pérdida de empleo.
¿Cómo se distribuye el dinero?
El interesado debe solicitar a una de las organizaciones de la comunidad que aparecen a continuación, para ser elegible para recibir
ayuda económica. Estas agencias ayudan a Austin Energy a identificar a los receptores de el programa.
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•
•
•
•
•
•
•
•
*AIDS Services of Austin
*Any Baby Can
*Capital Idea
David Chapel Baptist Church
*Foundation Communities
*Foundation for the Homeless
*Goodwill Industries
Greater Mt. Zion Baptist Church
H.A.N.D. (Helping the Aging, Needy & Disabled)
*Hospice Austin
*LifeWorks
*Meals on Wheels and More
Sacred Heart Parish
*SafePlace
St. Albert the Great Catholic Church
St. Austin Catholic Church
St. Louis Catholic Church – SVDP
Saint Louise House
Saint Mary Cathedral
St. Matthew’s Episcopal Church – Good Faith Fund
St. John Neumann Catholic Church – SVDP
*Texas VFW Foundation
Travis County
• Pflugerville
• Central (Palm Square)
• Del Valle (South Rural)
• Jonestown (Northwest Rural)
• Manor (East Rural)
• Oak Hill (West Rural)
• South (Post Road)
University Avenue Church of Christ
458-2437
454-3743
457-8610
472-9748
610-7390
453-6570
499-0497
469-9020
477-3796
342-4700
735-2410
476-6325
926-1171
267-7233
836-0020
477-9471
419-1667
297-2129
476-3750
345-8314
328-3220
291-6850
251-4168
854-4120
247-4407
267-3245
272-5561
854-2130
854-9130
476-9584
*Debe ser cliente actual de estas agencias para recibir ayuda EFAP.