Octel 200/300 & Siemens Hicom Integration Guide

Octel 200/300
Message Server
Configuration Note 6097 - Rev G 04/05
Siemens Hicom 300 E CS
Hicom 300 E CS
Octel 200/300
LINE
Multiple Return to Operator
Auto-Attendant
Outcalling
TRUNK
Message Waiting On/Off
TDM
BUS
SLMA
INTERFACE
ROLMPhone
INTERFACE
(SLMR)
LIC
VOICE PATH
2-12 Links
Call Status Info
ROLM
Integration
Card
CPU
Minimum Software
Version 6.4
The RIC collects call information
and transmits it to the Octel
200/300 message server which
then answers the call with a free
analog port.
Octel 200/300 message server
requirements
Minimum Software
Serenade 1.0
1.0 METHOD OF INTEGRATION
Each ROLM Interface Card (RIC) simulates four digital RolmPhone
stations on the PBX. When a call is received by the RIC, the digital
display provides call information. The RIC collects this data, transmits the
call information to the Octel CPU and picks the call from an available
analog (LIC) voice port. The Octel server then immediately answers the
call with the appropriate greeting. The RIC circuit is then free to process
further calls. Message-waiting indicators are set and canceled via analog
(LIC) voice ports using In-band message waiting codes on the Siemens
Hicom 300 E CS.
2.0 OCTEL 200/300 MESSAGE SERVER ORDERING
INFORMATION
• ROLM Integration card (RIC) (PN 300-6025-001) If more than four
digital display ports are required, an additional RIC card is required.
•
•
•
Adaptive Integration (AI) software is included with ROLM
integration card.
LIC4, LIC8, or DLC16 (4,8 or 16 ports)
Disk drives
Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc.’s experience configuring its systems.
These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products.
Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify thee TAC/TSO
at (408) 922-1822 and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors or
omissions contained herein.
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•
PBX requirements
Confidential
Serenade 1.0 software or higher (Refer to the Installation and Service
manual for earlier software level supported)
3.0 PBX HARDWARE REQUIREMENTS
• ROLMPhone 400 Interface channels, four per RIC
•
•
SLMA channels, one per Octel 200/300 message server voice port
25-pair, male Amphenol cables, one per LIC/RIC
3.1 PBX SOFTWARE REQUIREMENTS
• Supported software •
Supported integration features
Hicom 300 E CS Version 6.4
4.0 SUPPORTED FEATURES
• System forward to personal greeting
- busy
- ring-no-answer
•
•
•
•
•
•
•
•
•
Station forward to personal greeting
- all calls
Message Waiting Indicator
- LED plus broken dial tone - Digital stations
- broken dial tone - Analog stations
Automated Attendant
Out-calling
Multiple Return-to-Operator (Personal Assistance)
Direct Call (Auto Log-on)
Personal greeting of original-called party on a double-call forward
Reply to message left by a subscriber in internal telephoneanswering mode
CorNet - All Locally supported Features are available to Remote
Extensions via CorNet (See section 8.1)
5.0 CONFIGURING THE HICOM 300 E CS
Please refer to the Serenade Installation and Service manual for specific
configuration instructions. This configuration note is mainly a guide line
for faster and simpler procedures. However, it is always recommended to
refer to the Installation and Service manual for all integration and
installation procedures.
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This section describes the changes that must be made to the
Hicom 300 E CS so that the PBX can use the Octel 200/300 message
server Adaptive Integration features. To configure the switch:
Configuring ports on the
Hicom 300 E
ƒ Change the system Dial Plan and ADD the new station numbers
(STNO) for the ROLMPhone 400, Phantom and Analog extensions as
well as the Hunt Group pilot number
ƒ Create a ROLMPhone 400 Key layout
ƒ Create a ROLMPhone 400 (SLMR) channel, for the RIC and assign
the Key layout (created in the previous step)
ƒ Create the Analog voice ports (SLMA)
ƒ Add the Prime line to ROLMPhone 400s
ƒ
Add the Phantom lines to the ROLMPhone 400 connected to the
RIC. (see incoming call handling)
ƒ Create the Hunt Group and add the Phantom Lines
Add to the system dial plan
5.1 ADD TO THE SYSTEM DIAL PLAN
ƒ Use the AMO "ADD-DPLN" to ADD new Station numbers
(including Phantoms) with the following parameters:
ADD-DPLN:
DGTS:
DPLN:
CPS:
DAR:
CHECK
(first station no.)&&(last station no.) or Hunt No.
0
Blank
This will be either STN or HUNT
N
Allow all other fields to default.
Create a key standard table for
the ROLMphone 400 ports
5.2 CREATE A KEY STANDARD TABLE FOR THE
ROLMPHONE 400 (SLMR) PORTS
ƒ Use the AMO "CHA-KEPRO"
CHA-KEPRO:
STNO:
Prime number of the ROLMPhone 400
STD:
Assign a free "Key Standard Table" number
KEYM1STD: (DEFAULT VALUE)
KEYM2STD: (DEFAULT VALUE)
KEYM3STD: (DEFAULT VALUE)
KEYM4STD: (DEFAULT VALUE)
DIGTYPE:
RP400
KY01-KY08: LINE
KY09:
LINE ( PRIME)
KY10:
HOLDM
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KY11-KY20:
KY21-KY25:
KY26-KY27:
KY28:
KY29:
KY30-KY37:
KY38:
KY39:
KY40:
KY41-KY45:
LINE
VACANT
DDS
CLEAR
PROG
VACANT'
XFER
VOLUP
VOLDN
VACANT * See Note
* Note: Although a ROLMPhone 400 ONLY has 40 Keys the
Hicom 300 E CS Key PROgramming table can address 45 keys,
keys 41-45 must be programmed as VACANT.
Line 5 (5)
Line 4 (4)
Line 3 (3)
Line 2 (2)
Line 1 (1)
ROLMPhone 400 Feature Table
Line 6 (11) Vacant (16) Vacant (21)
Line 7 (12) Vacant (17) Vacant (22)
Line 8 (13) Vacant (18) Vacant (23)
Vacant (14) Vacant (19) Vacant (24)
Vacant (15) Vacant (20) Vacant (25)
Vacant (31)
Vacant (32)
Vacant (33)
Vacant (34)
Vacant (35)
Vacant (6)
Vacant (7)
Vacant (8)
Prime (9)
Hold (10)
DDS (26)
DDS (27)
Clear (28)
Prog (29)
Vacant (30)
Volume (39)
Volume (40)
Vacant (36)
Vacant (37)
Xfer (38)
Key Numbers are shown in parenthesis (xx)
Table 2 ROLMPhone 400 Features
Notes:
ƒ There is no direct correlation between the integrated ports and the
Line/Phantom Keys. i.e., they may differ in quantity.
ƒ All Line/Phantom Keys must be programmed otherwise the RIC will
not initialize.
Create the ROLMPhone 400
(SLMR) features
5.3 CREATE THE ROLMPHONE 400 (SLMR) CHANNELS
ƒ Use the AMO "ADD-SCSU"
ADD-SCSU:
STNO:
LOCODE:
PEN:
Station Number
Blank
Port Equipment Number
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Siemens Hicom 300
DPLN:
ITR:
COS1:
COS2:
COSX:
PUBSCR:
NYTPE:
ACTCDE:
DCFWBUSY:
HTLNIDX:
EVMSIDX:
DEVFUNC:
EVMS:
RPTYPE:
SPDC1:
SPDC2:
SPDI:
LCRCOSD1:
LCRCOSD2:
LCRCOSV1:
LCRCOSV2:
VCP:
DSSALERT:
DTS:
HDSTYPE:
COMGRP:
DNIDSP:
TA:
N
Create the analog (SLMA) voice
ports
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0
0
** see note
As above
Leave blank
C.O. Prefix + station no.
NAT
Blank
N
Blank
Blank
RPHONE
Blank
RP400
Blank
Blank
N
Blank
Blank
0
0
ON
N
N
NONE
Blank
Blank
5.4 CREATE THE ANALOG (SLMA) VOICE PORTS
ƒ Use the AMO "ADD-SCSU"
Step A - For Integrated Voice Mail Ports
Step B - For Dedicated Message-Waiting Port(s)
ADD-SCSU:
Step A - Integrated Voice Mail Ports:
STNO:
LOCODE:
PEN:
DPLN:
ITR:
COS1:
COS2:
COSX:
PUBSCR:
NYTPE:
Station Number
Blank
Port Equipment Number
0
0
** see note
As above
Blank
C.O. Prefix + station no.
NAT
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ACTCDE:
DCFWBUSY:
HTLNIDX:
EVMSIDX:
DEVFUNC:
INS:
LCRCOSV1:
LCRCOSV2:
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Blank
N
Blank
Blank
EXTVCML * (see note below)
Y
0
0
This step must be completed for each integrated Octel port.
Note:
* When the EXTVCML ports are put into service the Hicom
300 E CS immediately rings them expecting to be answered.
If the ports are not answered during the first attempt the
Hicom 300 E CS will try a second time before placing them
out of service.
Step B - Dedicated Message-Waiting Port(s):
ADD-SCSU:
STNO:
LOCODE:
PEN:
DPLN:
ITR:
COS1:
COS2:
COSX:
PUBSCR:
NYTPE:
ACTCDE:
DCFWBUSY:
HTLNIDX:
EVMSIDX:
DEVFUNC:
EVMS:
MSGWLMP:
SPECL:
DIAL:
DLIDX:
INS:
SPDC1:
SPDC2:
SPDI:
LCROSD1:
LCRSOD2:
LCROSV1:
LCROSV2:
FAXSERV:
Station Number
Blank
Port Equipment Number
0
1***
** see note
As above
Blank
C.O. Prefix + station no.
NAT
Blank
N
Blank
Blank
ANATE
Y
N
Blank
DTMF
Blank
Y
Blank
Blank
Blank
Blank
Blank
Blank
Blank
Blank
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DTS:
AVD:
CDIDX:
Confidential
N
N
Blank
This step must be completed for each dedicated message-waiting port.
Notes:
** When creating the C.O.S. group, assign ONLY MSGWCAP
(MeSsaGe-Waiting CAPability). NO OTHER COS AUTHORIZATION
IS REQUIRED.
*** Assign the message-waiting port(s) to a separate Internal Traffic
Relations group (ITR) such that they can dial subscribers but
subscribers cannot dial them (use AMO “CHA-ITR”).
Creating the Phantom lines
5.5 CREATE THE PHANTOM LINES
Use the AMO "ADD-SCSU"
ADD-SCSU:
STNO:
LOCODE:
PEN:
DPLN:
ITR:
COS1:
COS2:
COSX:
PUBSCR:
NYTPE:
ACTCDE:
DCFWBUSY:
HTLNIDX:
EVMSIDX:
DEVFUNC:
EVMS:
LCRCOSV1:
LCRCOSV2:
PHONMAIL:
COMGRP:
DNIDSP:
Station Number
Blank
Port Equipment Number (Leave Blank)
0
0
** see note Section 5.4
As above
Blank
C.O. Prefix + station no.
NAT
Blank
N
Blank
Blank
PHANTOM
Blank
0
0
Y - This will stop people from dialing these
numbers directly.
Blank
N - This will allow “Forward to Personal
Greeting” when the RIC is presented with a
DNIS type call.
Notes:
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Siemens Hicom 300
ƒ
ƒ
Add the prime line to the
ROLMPhone 400
This step must be completed for each Phantom line.
Each line appearance on each channel of each RIC must have a unique
number assignment. This is done to allow specific hunt group
programming.
5.6 ADD THE PRIME LINE TO THE ROLMPHONE 400
Use the AMO "ADD-KCSU"
ADD-KCSU:
STNO:
TYPE:
PRIMEKEY:
RIOP:
ORLNPF:
TMLNPF:
SGLBMOD:
ABRING:
APRIVAT:
INS:
Add phantom lines to keys on the
ROLMPhone
Create the hunt group
NOTE:
A RIC card integration recommends
8 Phantoms per port (9751/9006).
Confidential
Prime Number
KEY
9
Y
PRIM
RING
Y
STAND
N
Y
5.7 ADD PHANTOM LINES TO KEYS ON THE ROLMPHONE 400
Use the AMO "ADD-KASU"
ADD-KASU:
STNO:
KYNO:
LN:
RIOP:
Prime line of ROLMPhone 400
(KY01-KY08)
Phantom Number
Y
5.8 CREATE THE HUNT GROUP
Use the AMO "ADD-HUNT"
ADD-HUNT:
TYPE:
AC:
DPLN:
STNO:
NAME :
CQMAX:
FNA:
STYPE:
VCE (Voice)
Pilot Number
0
VMLINK
This is the maximum number of calls that are
allowed to queue when all Phantom Lines are
busy
N
CIR (Type of Hunting is Circular)
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5.9 One Button Voice Mail Configuration
• Hicom 300 E CS Version 6.4 introduces a new feature called “OneButton PhoneMail Access” which ALL Voice-Mail subscribers are
required to use. This feature essentially enables subscribers to access
to a third party voice server as if it was a Siemens PhoneMail
System. Implementation of this feature also removes the restriction
of “the PBX port that activated MWI has to be the same port to deactivate MWI”.
The following AMO’s need to be configured:
AMO - DEST: EVMS
IDX -
The InDeX number for the Voice Server (1-25).
EVMSDEST -
The Hunt-Group Pilot Number for the Voice
Server.
AMO - KEPRO
KEY XX = PHML - Change existing MailBox key OR add new
PHML key to subscribers button table.
AMO - SCSU:
EVMSIDX -
The Voice Server InDeX number for this
subscriber - See “AMO - DEST” above.
EVMS -
Y - This subscriber is a user of “External Voice
Mail Server”.
NOTE: Analog MWI (Anate) ports MUST also be flagged “Yes” for
EVMS.
Configuring Octel 200/300 message
server System
6.0 CONFIGURING THE OCTEL 200/300 MESSAGE SERVER
SYSTEM
• Refer to PRM Integration Volume for a detailed description of
configuration parameters.
•
•
•
•
SYSTEM TABLE
Set System parameter 3 (ROLM): PBX TYPE 9751 Mod 30/80
Set system parameter 79 to: #*1 Message Waiting code to turn
ON message waiting. Confirm with DPLN.
Set system parameter 81 to: #*8 Message Waiting code to turn
OFF message waiting. Confirm with DPLN.
Set System parameter 116 to: Yes (enable card based AI)
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Siemens Hicom 300
•
•
•
Confidential
Set System parameter 117 to be: 5 (Rings back before answering
AX port)
Set System parameter 243 to: *3 (this code is the directed call pickup code and must match that code as it is set in your PBX).
Refer to the Installation and Service manual for additional parameter
settings.
SLOTS TABLE
•
•
•
•
•
•
•
Note:
•
•
The Slots Table is used to configure both line interface cards (LIC)
and integration cards. Refer to the Installation and Service manual.
Octel 200 message server can support a RIC card in slot 1A-A6
Octel 300 message server can support a RIC card in slot 1A-A12
Ports for integration systems are set in AX mode.
Set outcall and test to ‘Y’.
The ROLM Integration card supports four integrated links
which are broken up into Two logical units - unit 1 and 2.
NOTE: When configuring the RIC card, EACH unit MUST be
configured with BOTH links connected to the PBX in order for
the unit to INITIALIZE the links.
Configure each unit on each integration card and follows:
- Slot number:
- Card type: 3
- Integration unit number : 1 or 2
- Line appearance
- Integration message waiting links and / or line appearances
COS TABLE
Add Attribute 9 to COS for sets with Message Waiting Lamps
Add Attribute 15 to COS to transfer to a ring extension (Supervised
transfer - will not transfer to busy extension – see Note below)
Add Attribute 34 to all COS for users with extensions and to all Ports
COS. (Blind transfer – may go to extensions that may be busy - see
Note below)
Attributes 15 and 34 should NOT be used together. Use one or the other
but not both.
USER TABLE
Extension numbers must match the mailbox numbers for integration.
APPLICATION DELAY TABLE
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•
Connecting analog voice channels
Connecting the RIC link
Confidential
If necessary, set the appropriate value in the Application Delay
Table.
7.0 INSTALLING THE LINE INTERFACE CARDS
Each LIC supports four, eight or sixteen (DLC16) analog stations. Each
LIC port connects to the PBX via the 25 pair connector at the rear of the
Octel system. Connect each equipped port to the PBX. Ensure that all
Yellow LED’s on the LIC cards are extinguished. For pin-outs refer to the
Installation and Service manual.
7.1 INSTALLING THE RIC CARD
Insert the RIC in the appropriate slot. Plug the 25-pair cable into the RIC
slot. The RIC card is functioning normal when the red LED is off, and the
green LED is on. When configuring the RIC slot(s), wait for the red LED
to be extinguished. The verification takes about two minutes. Once a link
is verified as working, the yellow LED associated with each link is turned
on. Refer to the Installation and Service manual.
7.3 TEST THE INSTALLATION
Refer to the Installation and Service manual to ensure that integration
features are tested.
Testing the integration when
installation is complete
†
†
†
†
†
Create two mailboxes associated with two test extensions. Record a
name and personal greeting for each mailbox.
System forward one test extension to the Octel 200/300 message
server System Access Number.
Using one test extension, call the direct pilot number. You should
hear , “To enter your mailbox, press #, ##.” You should hear, “Please
enter the security code.” Enter the security code and verify that the
correct mailbox is accessed.
Verify that return-to-operator (personal assistance) works properly.
A. Using one test phone, call the other test phone. You should hear
the personal greeting.
B. Leave a message. Verify that the message waiting indicator turns
on.
C. Delete the message. Verify that message waiting indication turns
off.
8.0
CONSIDERATIONS
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Important notes regarding this
integration
Confidential
8.1
CorNet is an Inter-PBX ISDN Signaling System that provides
feature transparency across a PBX network. All locally
supported integration features are available over CorNet (when
operating within a 9006i/Hicom 300 E CS environment). In
addition, there are no additional Octel requirements necessary in
order to work with CorNet. Mailboxes that have extensions on
remote PBXs require those extensions to be in the Local PBX
DialPLN. The remote extensions will require MB in their Class of
Service (as do local extensions). Remote extensions will need to
forward calls to the Octel hunt pilot number (as do local
extensions).
8.2
Hicom 300 E CS Version 6.4 may experience message waiting
problems under high traffic. This is a PBX buffer issue, and
requires patch PS10E65. The buffer (or the DIMEN table in the
PBX is 3,816). Once the number of message waiting commands
approaches that number, the Octel ports start getting busy or fast
busy signal.
Document History
Revision
Issue
Date
Reason for Change
Version C
06/04/03
Important Note added adjacent section 5.8 Add a Hunt Group.”
Version D
06/20/03
Important Note adjacent section 5.8 revised.
Version E
04/01/04
Added system parameter 243 setting in section 6.0
Version F
01/10/05
Changed attributes on page 10.
Version G
04/20/05
Changes to document format for clarity
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information is based on knowledge available at the time of publication and is subject to change without notice.
Printed in U.S.A.
AVAYA Inc.
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(408) 577-7000
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The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1