Octel 200/300 Message Server Configuration Note 6097 - Rev G 04/05 Siemens Hicom 300 E CS Hicom 300 E CS Octel 200/300 LINE Multiple Return to Operator Auto-Attendant Outcalling TRUNK Message Waiting On/Off TDM BUS SLMA INTERFACE ROLMPhone INTERFACE (SLMR) LIC VOICE PATH 2-12 Links Call Status Info ROLM Integration Card CPU Minimum Software Version 6.4 The RIC collects call information and transmits it to the Octel 200/300 message server which then answers the call with a free analog port. Octel 200/300 message server requirements Minimum Software Serenade 1.0 1.0 METHOD OF INTEGRATION Each ROLM Interface Card (RIC) simulates four digital RolmPhone stations on the PBX. When a call is received by the RIC, the digital display provides call information. The RIC collects this data, transmits the call information to the Octel CPU and picks the call from an available analog (LIC) voice port. The Octel server then immediately answers the call with the appropriate greeting. The RIC circuit is then free to process further calls. Message-waiting indicators are set and canceled via analog (LIC) voice ports using In-band message waiting codes on the Siemens Hicom 300 E CS. 2.0 OCTEL 200/300 MESSAGE SERVER ORDERING INFORMATION • ROLM Integration card (RIC) (PN 300-6025-001) If more than four digital display ports are required, an additional RIC card is required. • • • Adaptive Integration (AI) software is included with ROLM integration card. LIC4, LIC8, or DLC16 (4,8 or 16 ports) Disk drives Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc.’s experience configuring its systems. These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify thee TAC/TSO at (408) 922-1822 and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors or omissions contained herein. 2 Siemens Hicom 300 • PBX requirements Confidential Serenade 1.0 software or higher (Refer to the Installation and Service manual for earlier software level supported) 3.0 PBX HARDWARE REQUIREMENTS • ROLMPhone 400 Interface channels, four per RIC • • SLMA channels, one per Octel 200/300 message server voice port 25-pair, male Amphenol cables, one per LIC/RIC 3.1 PBX SOFTWARE REQUIREMENTS • Supported software • Supported integration features Hicom 300 E CS Version 6.4 4.0 SUPPORTED FEATURES • System forward to personal greeting - busy - ring-no-answer • • • • • • • • • Station forward to personal greeting - all calls Message Waiting Indicator - LED plus broken dial tone - Digital stations - broken dial tone - Analog stations Automated Attendant Out-calling Multiple Return-to-Operator (Personal Assistance) Direct Call (Auto Log-on) Personal greeting of original-called party on a double-call forward Reply to message left by a subscriber in internal telephoneanswering mode CorNet - All Locally supported Features are available to Remote Extensions via CorNet (See section 8.1) 5.0 CONFIGURING THE HICOM 300 E CS Please refer to the Serenade Installation and Service manual for specific configuration instructions. This configuration note is mainly a guide line for faster and simpler procedures. However, it is always recommended to refer to the Installation and Service manual for all integration and installation procedures. The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 3 Siemens Hicom 300 Confidential This section describes the changes that must be made to the Hicom 300 E CS so that the PBX can use the Octel 200/300 message server Adaptive Integration features. To configure the switch: Configuring ports on the Hicom 300 E Change the system Dial Plan and ADD the new station numbers (STNO) for the ROLMPhone 400, Phantom and Analog extensions as well as the Hunt Group pilot number Create a ROLMPhone 400 Key layout Create a ROLMPhone 400 (SLMR) channel, for the RIC and assign the Key layout (created in the previous step) Create the Analog voice ports (SLMA) Add the Prime line to ROLMPhone 400s Add the Phantom lines to the ROLMPhone 400 connected to the RIC. (see incoming call handling) Create the Hunt Group and add the Phantom Lines Add to the system dial plan 5.1 ADD TO THE SYSTEM DIAL PLAN Use the AMO "ADD-DPLN" to ADD new Station numbers (including Phantoms) with the following parameters: ADD-DPLN: DGTS: DPLN: CPS: DAR: CHECK (first station no.)&&(last station no.) or Hunt No. 0 Blank This will be either STN or HUNT N Allow all other fields to default. Create a key standard table for the ROLMphone 400 ports 5.2 CREATE A KEY STANDARD TABLE FOR THE ROLMPHONE 400 (SLMR) PORTS Use the AMO "CHA-KEPRO" CHA-KEPRO: STNO: Prime number of the ROLMPhone 400 STD: Assign a free "Key Standard Table" number KEYM1STD: (DEFAULT VALUE) KEYM2STD: (DEFAULT VALUE) KEYM3STD: (DEFAULT VALUE) KEYM4STD: (DEFAULT VALUE) DIGTYPE: RP400 KY01-KY08: LINE KY09: LINE ( PRIME) KY10: HOLDM The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 4 Siemens Hicom 300 Confidential KY11-KY20: KY21-KY25: KY26-KY27: KY28: KY29: KY30-KY37: KY38: KY39: KY40: KY41-KY45: LINE VACANT DDS CLEAR PROG VACANT' XFER VOLUP VOLDN VACANT * See Note * Note: Although a ROLMPhone 400 ONLY has 40 Keys the Hicom 300 E CS Key PROgramming table can address 45 keys, keys 41-45 must be programmed as VACANT. Line 5 (5) Line 4 (4) Line 3 (3) Line 2 (2) Line 1 (1) ROLMPhone 400 Feature Table Line 6 (11) Vacant (16) Vacant (21) Line 7 (12) Vacant (17) Vacant (22) Line 8 (13) Vacant (18) Vacant (23) Vacant (14) Vacant (19) Vacant (24) Vacant (15) Vacant (20) Vacant (25) Vacant (31) Vacant (32) Vacant (33) Vacant (34) Vacant (35) Vacant (6) Vacant (7) Vacant (8) Prime (9) Hold (10) DDS (26) DDS (27) Clear (28) Prog (29) Vacant (30) Volume (39) Volume (40) Vacant (36) Vacant (37) Xfer (38) Key Numbers are shown in parenthesis (xx) Table 2 ROLMPhone 400 Features Notes: There is no direct correlation between the integrated ports and the Line/Phantom Keys. i.e., they may differ in quantity. All Line/Phantom Keys must be programmed otherwise the RIC will not initialize. Create the ROLMPhone 400 (SLMR) features 5.3 CREATE THE ROLMPHONE 400 (SLMR) CHANNELS Use the AMO "ADD-SCSU" ADD-SCSU: STNO: LOCODE: PEN: Station Number Blank Port Equipment Number The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 5 Siemens Hicom 300 DPLN: ITR: COS1: COS2: COSX: PUBSCR: NYTPE: ACTCDE: DCFWBUSY: HTLNIDX: EVMSIDX: DEVFUNC: EVMS: RPTYPE: SPDC1: SPDC2: SPDI: LCRCOSD1: LCRCOSD2: LCRCOSV1: LCRCOSV2: VCP: DSSALERT: DTS: HDSTYPE: COMGRP: DNIDSP: TA: N Create the analog (SLMA) voice ports Confidential 0 0 ** see note As above Leave blank C.O. Prefix + station no. NAT Blank N Blank Blank RPHONE Blank RP400 Blank Blank N Blank Blank 0 0 ON N N NONE Blank Blank 5.4 CREATE THE ANALOG (SLMA) VOICE PORTS Use the AMO "ADD-SCSU" Step A - For Integrated Voice Mail Ports Step B - For Dedicated Message-Waiting Port(s) ADD-SCSU: Step A - Integrated Voice Mail Ports: STNO: LOCODE: PEN: DPLN: ITR: COS1: COS2: COSX: PUBSCR: NYTPE: Station Number Blank Port Equipment Number 0 0 ** see note As above Blank C.O. Prefix + station no. NAT The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 6 Siemens Hicom 300 ACTCDE: DCFWBUSY: HTLNIDX: EVMSIDX: DEVFUNC: INS: LCRCOSV1: LCRCOSV2: Confidential Blank N Blank Blank EXTVCML * (see note below) Y 0 0 This step must be completed for each integrated Octel port. Note: * When the EXTVCML ports are put into service the Hicom 300 E CS immediately rings them expecting to be answered. If the ports are not answered during the first attempt the Hicom 300 E CS will try a second time before placing them out of service. Step B - Dedicated Message-Waiting Port(s): ADD-SCSU: STNO: LOCODE: PEN: DPLN: ITR: COS1: COS2: COSX: PUBSCR: NYTPE: ACTCDE: DCFWBUSY: HTLNIDX: EVMSIDX: DEVFUNC: EVMS: MSGWLMP: SPECL: DIAL: DLIDX: INS: SPDC1: SPDC2: SPDI: LCROSD1: LCRSOD2: LCROSV1: LCROSV2: FAXSERV: Station Number Blank Port Equipment Number 0 1*** ** see note As above Blank C.O. Prefix + station no. NAT Blank N Blank Blank ANATE Y N Blank DTMF Blank Y Blank Blank Blank Blank Blank Blank Blank Blank The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 7 Siemens Hicom 300 DTS: AVD: CDIDX: Confidential N N Blank This step must be completed for each dedicated message-waiting port. Notes: ** When creating the C.O.S. group, assign ONLY MSGWCAP (MeSsaGe-Waiting CAPability). NO OTHER COS AUTHORIZATION IS REQUIRED. *** Assign the message-waiting port(s) to a separate Internal Traffic Relations group (ITR) such that they can dial subscribers but subscribers cannot dial them (use AMO “CHA-ITR”). Creating the Phantom lines 5.5 CREATE THE PHANTOM LINES Use the AMO "ADD-SCSU" ADD-SCSU: STNO: LOCODE: PEN: DPLN: ITR: COS1: COS2: COSX: PUBSCR: NYTPE: ACTCDE: DCFWBUSY: HTLNIDX: EVMSIDX: DEVFUNC: EVMS: LCRCOSV1: LCRCOSV2: PHONMAIL: COMGRP: DNIDSP: Station Number Blank Port Equipment Number (Leave Blank) 0 0 ** see note Section 5.4 As above Blank C.O. Prefix + station no. NAT Blank N Blank Blank PHANTOM Blank 0 0 Y - This will stop people from dialing these numbers directly. Blank N - This will allow “Forward to Personal Greeting” when the RIC is presented with a DNIS type call. Notes: The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 8 Siemens Hicom 300 Add the prime line to the ROLMPhone 400 This step must be completed for each Phantom line. Each line appearance on each channel of each RIC must have a unique number assignment. This is done to allow specific hunt group programming. 5.6 ADD THE PRIME LINE TO THE ROLMPHONE 400 Use the AMO "ADD-KCSU" ADD-KCSU: STNO: TYPE: PRIMEKEY: RIOP: ORLNPF: TMLNPF: SGLBMOD: ABRING: APRIVAT: INS: Add phantom lines to keys on the ROLMPhone Create the hunt group NOTE: A RIC card integration recommends 8 Phantoms per port (9751/9006). Confidential Prime Number KEY 9 Y PRIM RING Y STAND N Y 5.7 ADD PHANTOM LINES TO KEYS ON THE ROLMPHONE 400 Use the AMO "ADD-KASU" ADD-KASU: STNO: KYNO: LN: RIOP: Prime line of ROLMPhone 400 (KY01-KY08) Phantom Number Y 5.8 CREATE THE HUNT GROUP Use the AMO "ADD-HUNT" ADD-HUNT: TYPE: AC: DPLN: STNO: NAME : CQMAX: FNA: STYPE: VCE (Voice) Pilot Number 0 VMLINK This is the maximum number of calls that are allowed to queue when all Phantom Lines are busy N CIR (Type of Hunting is Circular) The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 9 Siemens Hicom 300 Confidential 5.9 One Button Voice Mail Configuration • Hicom 300 E CS Version 6.4 introduces a new feature called “OneButton PhoneMail Access” which ALL Voice-Mail subscribers are required to use. This feature essentially enables subscribers to access to a third party voice server as if it was a Siemens PhoneMail System. Implementation of this feature also removes the restriction of “the PBX port that activated MWI has to be the same port to deactivate MWI”. The following AMO’s need to be configured: AMO - DEST: EVMS IDX - The InDeX number for the Voice Server (1-25). EVMSDEST - The Hunt-Group Pilot Number for the Voice Server. AMO - KEPRO KEY XX = PHML - Change existing MailBox key OR add new PHML key to subscribers button table. AMO - SCSU: EVMSIDX - The Voice Server InDeX number for this subscriber - See “AMO - DEST” above. EVMS - Y - This subscriber is a user of “External Voice Mail Server”. NOTE: Analog MWI (Anate) ports MUST also be flagged “Yes” for EVMS. Configuring Octel 200/300 message server System 6.0 CONFIGURING THE OCTEL 200/300 MESSAGE SERVER SYSTEM • Refer to PRM Integration Volume for a detailed description of configuration parameters. • • • • SYSTEM TABLE Set System parameter 3 (ROLM): PBX TYPE 9751 Mod 30/80 Set system parameter 79 to: #*1 Message Waiting code to turn ON message waiting. Confirm with DPLN. Set system parameter 81 to: #*8 Message Waiting code to turn OFF message waiting. Confirm with DPLN. Set System parameter 116 to: Yes (enable card based AI) The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 10 Siemens Hicom 300 • • • Confidential Set System parameter 117 to be: 5 (Rings back before answering AX port) Set System parameter 243 to: *3 (this code is the directed call pickup code and must match that code as it is set in your PBX). Refer to the Installation and Service manual for additional parameter settings. SLOTS TABLE • • • • • • • Note: • • The Slots Table is used to configure both line interface cards (LIC) and integration cards. Refer to the Installation and Service manual. Octel 200 message server can support a RIC card in slot 1A-A6 Octel 300 message server can support a RIC card in slot 1A-A12 Ports for integration systems are set in AX mode. Set outcall and test to ‘Y’. The ROLM Integration card supports four integrated links which are broken up into Two logical units - unit 1 and 2. NOTE: When configuring the RIC card, EACH unit MUST be configured with BOTH links connected to the PBX in order for the unit to INITIALIZE the links. Configure each unit on each integration card and follows: - Slot number: - Card type: 3 - Integration unit number : 1 or 2 - Line appearance - Integration message waiting links and / or line appearances COS TABLE Add Attribute 9 to COS for sets with Message Waiting Lamps Add Attribute 15 to COS to transfer to a ring extension (Supervised transfer - will not transfer to busy extension – see Note below) Add Attribute 34 to all COS for users with extensions and to all Ports COS. (Blind transfer – may go to extensions that may be busy - see Note below) Attributes 15 and 34 should NOT be used together. Use one or the other but not both. USER TABLE Extension numbers must match the mailbox numbers for integration. APPLICATION DELAY TABLE The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 11 Siemens Hicom 300 • Connecting analog voice channels Connecting the RIC link Confidential If necessary, set the appropriate value in the Application Delay Table. 7.0 INSTALLING THE LINE INTERFACE CARDS Each LIC supports four, eight or sixteen (DLC16) analog stations. Each LIC port connects to the PBX via the 25 pair connector at the rear of the Octel system. Connect each equipped port to the PBX. Ensure that all Yellow LED’s on the LIC cards are extinguished. For pin-outs refer to the Installation and Service manual. 7.1 INSTALLING THE RIC CARD Insert the RIC in the appropriate slot. Plug the 25-pair cable into the RIC slot. The RIC card is functioning normal when the red LED is off, and the green LED is on. When configuring the RIC slot(s), wait for the red LED to be extinguished. The verification takes about two minutes. Once a link is verified as working, the yellow LED associated with each link is turned on. Refer to the Installation and Service manual. 7.3 TEST THE INSTALLATION Refer to the Installation and Service manual to ensure that integration features are tested. Testing the integration when installation is complete Create two mailboxes associated with two test extensions. Record a name and personal greeting for each mailbox. System forward one test extension to the Octel 200/300 message server System Access Number. Using one test extension, call the direct pilot number. You should hear , “To enter your mailbox, press #, ##.” You should hear, “Please enter the security code.” Enter the security code and verify that the correct mailbox is accessed. Verify that return-to-operator (personal assistance) works properly. A. Using one test phone, call the other test phone. You should hear the personal greeting. B. Leave a message. Verify that the message waiting indicator turns on. C. Delete the message. Verify that message waiting indication turns off. 8.0 CONSIDERATIONS The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1 12 Siemens Hicom 300 Important notes regarding this integration Confidential 8.1 CorNet is an Inter-PBX ISDN Signaling System that provides feature transparency across a PBX network. All locally supported integration features are available over CorNet (when operating within a 9006i/Hicom 300 E CS environment). In addition, there are no additional Octel requirements necessary in order to work with CorNet. Mailboxes that have extensions on remote PBXs require those extensions to be in the Local PBX DialPLN. The remote extensions will require MB in their Class of Service (as do local extensions). Remote extensions will need to forward calls to the Octel hunt pilot number (as do local extensions). 8.2 Hicom 300 E CS Version 6.4 may experience message waiting problems under high traffic. This is a PBX buffer issue, and requires patch PS10E65. The buffer (or the DIMEN table in the PBX is 3,816). Once the number of message waiting commands approaches that number, the Octel ports start getting busy or fast busy signal. Document History Revision Issue Date Reason for Change Version C 06/04/03 Important Note added adjacent section 5.8 Add a Hunt Group.” Version D 06/20/03 Important Note adjacent section 5.8 revised. Version E 04/01/04 Added system parameter 243 setting in section 6.0 Version F 01/10/05 Changed attributes on page 10. Version G 04/20/05 Changes to document format for clarity ©2005 AVAYA Inc. All rights reserved. All trademarks identified by the ®, SM and TM are registered trademarks, servicemarks or trademarks respectively. All other trademarks are properties of their respective owners. The above information is based on knowledge available at the time of publication and is subject to change without notice. Printed in U.S.A. AVAYA Inc. 1001 Murphy Ranch Road Milpitas, CA 95035-7912 (408) 577-7000 http://www.avaya.com The information contained in this document is provided by AVAYA Inc. to serve as a guide. See the disclaimer on page 1
