Role: Scrum Master Experience: 4 - 8 years Work location: Heredia, Costa Rica & remote for LATAM Duration: Indefinite Contract / Full time English Required: B2+ - C1 Job Description: Scrum Master (SM) plays an important role in the organization by performing a number of activities related to the company’s Project Management Office (PMO) functions. This position will primarily be responsible, under limited supervision, for acting as the Scrum Master on various IT Agile initiatives in accordance with client’s Project Management Life Cycle (PMLC) and Software Development Life Cycle (SDLC) processes. This role will be responsible for coordinating the efforts of team members and third-party contractors or consultants in order to deliver IT initiatives according to plan. Primary Skill Set: 4 – 8 years of experience as a Scrum Master or in a similar role, and in-depth knowledge of agile methodologies. Strong problem-solving skills & conflict resolution skills to identify and resolve issues and conflicts within the scrum team. Proficiency in monitoring and reporting on the progress of Product Backlog Items (PBIs) during each sprint, utilizing tools such as Burn down charts. Ability to set up and effectively manage sprint planning and other scrum meetings, including backlog refinement, daily scrum, and demos. Experience in managing sprints, boards, and dashboards in ADO (Azure DevOps) to ensure optimal velocity. Demonstrated ability to coordinate backlogs across teams for cross-functional projects or teams. Strong collaboration skills to work closely with project teams in estimating sprint velocity and managing day-to-day technical issues. Excellent communication skills to effectively manage and communicate any outstanding bugs, issues, velocity to the team and leadership, team's progress, status, and concerns to ensure expectations and satisfaction are met or exceeded. Experience in conducting sprint retrospectives and creating recommendations reports to identify successful and unsuccessful project elements. Ability to partner with project managers and the development team to develop and deliver progress reports, proposals, and presentations. Proficiency in reporting actual level of effort in the agreed-upon time tracking system, such as Daptiv. Roles and Responsibilities: Guide project teams in implementing agile methodology rules to deliver rapid and reliable business products. Remove blockers or impediments that hinder project progress. Identify and resolve issues and conflicts within the scrum team. Monitor and report on the progress of the PBIs during each sprint (e.g. Burn down chart). Set up and manage sprint planning and other scrum meetings (i.e. backlog refinement, daily scrum, demos, etc.). Manage the team’s sprints, boards, and dashboards in ADO to ensure optimal velocity. Coordinate backlogs across teams for cross functional projects/teams. Collaborate with project teams to estimate sprint velocity. Manage the day to day technical issues with the team. Effectively manage and communicate any outstanding bugs, issues, and velocity to team and leadership. Identify potential crises and devise contingency plans with some supervision. Keep management and key stakeholders well informed on a timely basis on team’s progress, status and/or concerns to ensure that expectations and satisfaction are met or exceeded. Conduct sprint retrospectives and create a recommendations report to identify successful and unsuccessful project elements. Partner with project managers and development team to develop and deliver progress reports, proposals, and presentations. Report their actual level of effort in the agreed upon time tracking system, Daptiv. Perform other duties as assigned.
