TELEDOLAR COSTA RICA

Payment Channels Configuration
Guide-TeleDolar Costa Rica
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Payment Channels Configuration Guide-TeleDolar Costa Rica
Contents
Interface change(s) Requirement(s) ..................................................................................................................................................3
List of Payout locations .....................................................................................................................................................................3
Costa Rica: List of States ....................................................................................................................................................................3
Restricted Countries of Origination ...................................................................................................................................................3
Cancellation of Transactions ..............................................................................................................................................................4
Rejection of Transactions ..................................................................................................................................................................5
Expiration of Transactions .................................................................................................................................................................5
QA Certification Testing.....................................................................................................................................................................5
Regarding Beneficiary Names please note .........................................................................................................................................5
TELEDOLAR COSTA RICA ....................................................................................................................................................................7
Service Configuration ............................................................................................................................................................................ 7
Regarding the service: ........................................................................................................................................................................... 8
Origination Amounts & Origination Currency ....................................................................................................................................... 8
Payment Amounts ................................................................................................................................................................................. 8
Service Limits ......................................................................................................................................................................................... 8
Daily Communication of Applicable FX Rates ........................................................................................................................................ 8
Account Deposits to Any Bank............................................................................................................................................................... 9
Teledolar Affiliation Application for Account Deposit ........................................................................................................................... 9
Requirements for Cash Payouts ............................................................................................................................................................ 9
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Payment Channels Configuration Guide-TeleDolar Costa Rica
Interface change(s) Requirement(s)
The Money Transmitter’s Interface must adopt the following changes in order to be able to send transactions
to the Payment Networks listed.
It is assumed you have developed a Transnetwork interface prior to implementing a payment channel. This guide
complements the technical specification provided previously.
List of Payout locations
A list of payout locations will be provided in a separate Excel file. Beneficiaries can receive their payments at any of the
locations listed.
IMPORTANT NOTE: The Payer location ID is a mandatory field for our web services,
For Payer Location ID you should use the values as provided to you on the payer location catalogs and it should reflect the
location where the Beneficiary intends to receive the payout. This is used for monitoring and customer service. As a rule,
beneficiaries can receive payment at ANY location within the network, however we strongly recommend that beneficiaries
collect their transactions at any location within the state where it was originally directed to.
In case your company cannot provide this value, please inform Transnetwork Implementation Team so we can analyze the
impact.
Costa Rica: List of States
Beneficiary state is also mandatory and restricted to the following list:
Country Name Province Code
COSTA RICA
CR-A
COSTA RICA
CR-C
COSTA RICA
CR-G
COSTA RICA
CR-H
COSTA RICA
CR-L
COSTA RICA
CR-P
COSTA RICA
CR-SJ
COSTA RICA
OTR
Province Name
ALAJUELA
CARTAGO
GUANACASTE
HEREDIA
LIMÓN
PUNTARENAS
SAN JOSÉ
OTR
Restricted Countries of Origination
Transactions originated from countries listed below will not be accepted.
Country Code*
AFG
ALB
DZA
BLR
BRB
BLR
BIH
BWA
BDI
KHM
CAF
Country Name
Afghanistan
Albania
Algeria
Bahamas
Barbados
Belarus
Bosnia & Herzegovina
Bostwana
Burundi
Cambodia
Central African Republic
Country Code*
MDV
MLI
MUS
MDA
MNE
MAR
MMR
NGA
PRK
PAK
PSE
3
Country Name
Maldives/ Maldivas
Mali
Mauituis
Moldova
Montenegro
Morocco
Myanmar
Nigeria
North Korea
Pakistan
Palestina
Payment Channels Configuration Guide-TeleDolar Costa Rica
Country Code*
CYP
COD
CIV
CUB
EGY
ETH
FJI
GHA
GNB
GUY
IDN
IRN
IRQ
JOR
KGZ
PRK
LAO
LBN
LBR
LBY
MKD
Country Name
Country Code*
Cyprus/ Chipre
PNG
Congo, The Democratic Republic
RWA
Costa de Marfil / Cote D’Ivoire
RUS
Cuba
STP
Egypt
SRB
Etiopia
SYR
Fiji
SOM
Ghana
LKA
Guinea-Bissau
SDN
Guyana
SSD
Indonesia
SYR
Iran
TZA
Iraq
TUN
Jordan
TUR
Kyrgyzstan / Kirguistán
UGA
Korea, Democratic People’s Republic
UKR
Lao, People’s Democratic Republic
VUT
Lebanon
VEN
Liberia
VNM
Libyan Arab Jamahiriya
YEM
Macedonia
ZWE
Continued next column. . .
Country Name
Papua New Guinea
Rwanda / Ruanda
Russian Federation
Santo Tomé y Principe
Serbia
Siria
Somalia
Sri Lanka
Sudan
Sudán del Sur
Syrian Arab Republic
Tanzania
Túnez
Turquia
Uganda
Ukraine
Vanuatu
Venezuela
Vietnam
Yemen
Zimbabwe
NOTE: For all other countries please ensure your company has provided the proper licensing to Transnetwork during Due
Diligence process, if applicable.
Cancellation of Transactions
For a transaction to be cancelled it must be in PENDING STATUS.
First you must submit via system a cancellation request.
Once TN system receives the cancellation request it will check if the transaction is eligible for a cancellation (pending
status). If YES, Transnetwork system will process your request and send it to applicable TeleDolar Costa Rica network, the
process may take additional time and varies by payout network.
*** TN does not accept requests for cancellation of DEPOSITS ***
Prior to reimbursing your customers please ensure that you have received the confirmation of the cancellation
via system with code: “1001- Transfer has been canceled”, this is a final status.
If there are any questions regarding the status of a transaction, please contact our Customer Service team.
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Payment Channels Configuration Guide-TeleDolar Costa Rica
Rejection of Transactions
Transactions can be rejected for a variety of reasons, such as:
•
•
•
•
•
Limit rules,
Regulatory Screenings,
Invalid Data,
Failed Account Deposits falls in this category
ETC.
In this case you will receive a code: “9000- Transfer has been rejected”, this is a final status, and this transaction is no
longer viable for payment.
Additional information regarding this status and others will be provided during implementation and testing.
Expiration of Transactions
Transactions will remain available for payment for a period of 90 days, after that they will be expired by Transnetwork.
Your system will receive a code: “9004- The transfer request has expired”, this is a final status, and this transaction is no
longer viable for payment.
Additional information regarding this status and others will be provided during implementation and testing.
QA Certification Testing
All new service configurations must be completed according to the specification’s guides provided.
Once you complete the configuration of the new service, testing and Quality Assurance will be scheduled.
The Implementations Team will allocate a QA representative to work closely with you and your team during this process.
What to expect during QA testing: You will be provided with a link, credentials and digital certificate in order to gain
access to the testing environment.
Once access to test environment is confirmed you will receive specific instructions on how to proceed. Please expect to
provide testing on the following:
•
Create transactions using the specific configuration provided (Payer Name, currencies, special fields, etc.)
•
Request for cancellations
•
Correct interpretation of status Notifications, such as Cancelled, Hold, Released, Paid, etcetera.
•
Acknowledge of status notifications
Once the certification process is completed successfully, the MT will be able to release the new services in production.
** Controlled testing in production will be required prior to launching service. TN will provide you and your team with
instructions to execute it.
Regarding Beneficiary Names please note
Since payout networks are very strict with verifying the name of the beneficiary vs the ID presented and most people have
two first names, paternal and maternal last name, it is important to verity that you can send us this information correctly.
To expedite positive identification and payment to beneficiary please observe these rules:
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Payment Channels Configuration Guide-TeleDolar Costa Rica
•
•
Beneficiary´s names in transaction information should correspond to beneficiary’s names on the ID document
presented for payout.
Below you will find an example of how a beneficiary’s name should be sent in the correct fields
First Name: MARIA
Middle Name: DE LOS ANGELES
Last Name: GARCIA TREVIÑO
Second Last Name: DE MIRANDA
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Payment Channels Configuration Guide-TeleDolar Costa Rica
TELEDOLAR COSTA RICA
Payment and transfer solutions that save you time and money -Leading company in electronic payment and transfer
services, shipments and payments of Family Remittances, as well as Foreign Exchange.
Service Configuration
Our “TELEDOLAR Costa Rica” Will Call network is online, once your transactions have been successfully processed through
TN screening, they are transmitted 24 x 7 every 5 minutes to TeleDolar and then and just then your CASH transactions
become available to the beneficiary at any Network Location.
NOTE: With the same claim number, transaction is available to the beneficiary at any location of payout networks listed
below
Commercial Name
Teledolar
Cash (Agencias,
Sucursales & Monis)
TeleDolar
Deposits to ANY BANK
Where:
Claim Number
Layout
“Payer
Name“
“Payment
Type”
“Payment
Currencies”
8 + MTPREFIX
+ n-Digits
TLDCR
CASH
USD or
CRC
8 + MTPREFIX
+ n-Digits
DEPCR
DEP
USD or
CRC
“services Limits”
Up to $2999 USD CASH
No limit
8 is the Pre-Fix assigned to the TeleDolar Nicaragua
MTPREFIX is a set of two or three-digit assigned by Transnetwork to the Money Transmitter (MT),
n-digits is a unique, and random number assigned, (non consecutive)
*** Total Fixed length must be of 14 positions
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***
Payment Channels Configuration Guide-TeleDolar Costa Rica
Regarding the service:
Please note that certain operation payout limits apply depending on the payout location. In case the beneficiary needs
help locating a payout location, he or she can contact us at the following local numbers: 227-19-600 or 227-49-800 we
strongly recommend providing these phone numbers to remitters and beneficiaries.
Origination Amounts & Origination Currency
Origination amounts must be expressed in USD. For transactions originated outside the US please ensure the origination
amounts are converted to USD.
Payment Amounts
Payment amounts must be rounded up to 2-decimal places, otherwise Transnetwork system will reject the transaction. If
you are not able to comply with this requirement, please inform Transnetwork implementation team.
Service Limits
KYC must be filled out and a copy of the ID for the payment, the cash payment limit is $2,999.00, from this amount the
payment is only by account deposit and source of funds is required.
Daily Communication of Applicable FX Rates
Transnetwork will provide the applicable exchange rates (The ‘Colones’ Purchase Rate) daily via email to the authorized
persons at the money transmitter.
Rates will be provided in advance during each Costa Rica Banking day (Monday through Friday) around 5:00 PM Costa
Rica Time. Communicated rate will become effective as of 12:01 AM COSTA RICA TIME and will remain valid for the
following 24hrs.
During bank holidays in Costa Rica the rate communicated the previous Banking Day will remain in effect until the next
Banking Day when a new rate is posted.
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Payment Channels Configuration Guide-TeleDolar Costa Rica
Account Deposits to Any Bank
For account deposits, the following information is required:
✓ Beneficiary’s/Account Holder name it appears on his/her bank statement (beneficiary’s name is not validated against account
number)
✓ Account Number The standard of bank account in Costa Rica is the IBAN of 22-positions, if available please provide the IBAN
account number which will expedite the process. If you do not have the IBAN please submit the 17-digits Account Number (see
Account Institution below)
Illustration 1 IBAN Layout
✓ Account type valid entries “SAVINGS” or “OTHER”,
✓ Account Institution: If you submit the 17-digits account number please also submit the Institution Name so we can redirect the
deposit to the correct institution, in the other hand if you send the 22-positions IBAN account number and please submit ‘IBAN’.
✓ Beneficiary Telephone Number, Please provide it to coordinate deposits and clarifications
✓ Beneficiary ID, we highly recommend that this information is provided with the transaction as it will help expedite: the
beneficiary's registration which is mandatory for the first deposit, And it will speed up transaction processing time
Account deposit services is available 24 x 7, deposits are applied within the 30 minutes after TeleDolar reception
Teledolar Affiliation Application for Account Deposit
The sender must complete and submit the Teledolar Affiliation Application when the operation is directed to himself and
the send amount es equal or higher to $ 1,000.00 USD per transaction or cumulated/month. This application is completed
once by sender. Refer to AFILIACION DE CLIENTES Marzo 2019.pdf.
Requirements for Cash Payouts
To receive a payment the Beneficiary will need:
1)
2)
3)
4)
Correct transaction number (received from remitter),
Please note that payouts to minors are not allowed,
Please provide Beneficiary telephone number coordinate cash payouts and clarifications,
One of the following valid documents:
a. PASSPORT
b. CEDULA NACIONAL (ID)
c. CEDULA DE RESIDENCIA
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