Managing your myCloud account Table of Contents Changing/resetting your password ........................................................................................ 2 Not signed in to myCloud ...............................................................................................................2 Signed in to myCloud .....................................................................................................................5 Unlocking your account ......................................................................................................... 7 Self-service ....................................................................................................................................7 Still unable to access your account?.............................................................................................. 10 How do I setup, verify or change my security questions? ...................................................... 11 How do I setup, verify or change my SMS verification code? ................................................. 12 Adding a new number .................................................................................................................. 13 Deleting a phone number ............................................................................................................. 14 Document last updated: July 17th, 2019 Changing/resetting your password Not signed in to myCloud If you are not signed in to myCloud and wish to update your password please use the following steps: 1. Visit the myCloud login screen. 2. Select the Forgotten your password or locked out? option below the sign in box. Document last updated: July 17th, 2019 3. When prompted, enter your username and press Verify Identity. Document last updated: July 17th, 2019 4. Complete the identity verification by either sending an SMS verification code or by answering security questions. Document last updated: July 17th, 2019 5. Finally, set your new password, noting the limitations/specifications listed. 6. Press the Reset Password button once complete. Signed in to myCloud If you are signed in to myCloud and wish to update your password please use the following steps: Document last updated: July 17th, 2019 1. Select your name at the top right of the myCloud homepage and press the Change Password option. 2. When prompted, enter your old and new passwords noting the limitations/specifications listed. Document last updated: July 17th, 2019 3. Once completed, press Change Password. Unlocking your account Should you experience issues signing in to myCloud it may be that your account has become locked. To regain access please use the following steps: Self-service 1. Visit the myCloud login screen. 2. Select the Forgotten your password or locked out? option below the sign in box. Document last updated: July 17th, 2019 3. When prompted, enter your username and press Verify Identity. Document last updated: July 17th, 2019 4. Complete the identity verification by either sending an SMS verification code or by answering security questions. Document last updated: July 17th, 2019 5. Press the Unlock Account button to complete. Still unable to access your account? A large majority of issues can be fixed via self-service. However if you experience any issues with the steps above, or see the User is not found error message, please contact the Pearson Global Service Desk. Document last updated: July 17th, 2019 How do I setup, verify or change my security questions? In order to setup, verify or change your security questions, you will first need to be signed into myCloud. 1. At the top of your myCloud homepage, select myID. 2. Expand the Register your security details section. Document last updated: July 17th, 2019 3. Scroll down to the bottom and complete the security questions as needed. How do I setup, verify or change my SMS verification code? In order to setup, verify or change your SMS verification code, you will first need to be signed into myCloud. 1. At the top of your myCloud homepage, select myID. 2. Scroll down to the bottom and expand Register your security details. Document last updated: July 17th, 2019 Adding a new number 1. To add a new number, simply enter a device name and phone number into the field at the top and press the Add Device button. 2. You will then be prompted to enter a security code sent to the device, please enter the code and press OK. Document last updated: July 17th, 2019 Deleting a phone number 1. If you wish to delete a phone number, you can do so by pressing the red X on the left of the name. 2. Confirm you wish to delete the device by pressing OK. Document last updated: July 17th, 2019
