Activity: Place an occupation accordingly based on the definitions. A front desk receptionist A cook A customer service representative A housekeeper A tour guide 1. ______________ is someone who prepares food consumption in the food industry such as restaurants. 2. ______________ shows visitors around places of interests. They lead groups through historical sites, museums, geographic destinations and outdoor excursions. 3. _____________ performs cleaning duties. 4. _____________ is a professional who is responsible for greeting guests in a courteous manner. 5. _____________ answers questions, places orders and resolves customer concerns. Activity: Read and choose two top qualities of a good tour guide. A good tour guide is made of a combination of qualities related to personality traits and professional skills. 1. Enthusiastic: enthusiasm is the most important part of this job. The tourist will sense if you don’t feel passionate when you are talking to them. 2. Engaging: great tour guides will share their knowledge in an engaging, interactive and entertaining way. 3. Communicative: strong communication skills are one of the most important qualities. 4. Funny: a sense of humor is one of the most welcome qualities of a good guide. 5. Punctual: punctuality comes hand in hand with organizational skills. Activity: Think about three qualities of a great front desk receptionist and write them in the graphic organizer. Activity: Write 5 qualities you expect to get when you graduate in the degree of Sustainable Tourism. 1. __________________________________ 2. __________________________________ 3. __________________________________ 4. __________________________________ 5. __________________________________
