Activity: Place an occupation accordingly based on the definitions.
A front desk
receptionist
A cook
A customer
service
representative
A
housekeeper
A tour guide
1. ______________ is someone who prepares food consumption in the food
industry such as restaurants.
2. ______________ shows visitors around places of interests. They lead
groups through historical sites, museums, geographic destinations and
outdoor excursions.
3. _____________ performs cleaning duties.
4. _____________ is a professional who is responsible for greeting guests in a
courteous manner.
5. _____________ answers questions, places orders and resolves customer
concerns.
Activity: Read and choose two top qualities of a good tour guide.
A good tour guide is made of a combination of qualities related to personality
traits and professional skills.
1. Enthusiastic: enthusiasm is the most important part of this job. The tourist
will sense if you don’t feel passionate when you are talking to them.
2. Engaging: great tour guides will share their knowledge in an engaging,
interactive and entertaining way.
3. Communicative: strong communication skills are one of the most important
qualities.
4. Funny: a sense of humor is one of the most welcome qualities of a good
guide.
5. Punctual: punctuality comes hand in hand with organizational skills.
Activity: Think about three qualities of a great front desk receptionist and write
them in the graphic organizer.
Activity: Write 5 qualities you expect to get when you graduate in the degree of
Sustainable Tourism.
1. __________________________________
2. __________________________________
3. __________________________________
4. __________________________________
5. __________________________________
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