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COMMUNICATION
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S K IL L S
What is Communication?
CCOOMMMMUUNNICCAATTIOON IS THE ART OF TRANSMITTING
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IN F O R M AT IO N , IDEAS AND ATTITUDES FROM ONE
PPEERRSSOONN
TTOO ANOTHER.C OMMUNICATION IS THE
P R O C E S S O F M EANINGFUL INTERACTION AMONG
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H
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MAANNBBEEINNGGSS.
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What are the most common ways
we communicate?
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WWrriitttteenn CCoommmmuun i c a t i o n
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Types of Communication
D o w n w a rd s Communication :
HHigghhlyyDDiirreeccttivvee,, from Senior to subordinates, to assign duties
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to inform to offer feed back, approval to
ggiivveeiinnssttrruuccttiioo ns,
ems
etc.
hhiigghhlligghhttpprroobbll
UUppwwaarrddssCCoommmmu n ica tion s
:
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in nature from down below, to give feedback,
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tooinnffoorrmmaabboouut progress/problems, seeking approvals.
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ontal Communication
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Among colleagues, peers at same level for information level for
information sharing for coordination, to save time.
HIERARCHY LEVEL
EExxeeccuutivveeDDi rector
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VViccYou
eePPrreessi dent
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Manager
Supervisor 1
Supervisor 2
MMaannaaggSer
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up
perv is or
Horizontal C o mm.
FFoormmaan
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Supervisor 3
COMMUNICATION NETWORKS
FFoorrmmaallNNeet wor k
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VVirrttuuaalllyyvvee rtical as per chain go command within
thheehhiieerraarrcchh y.
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etwork
IFFnnreefooeetm
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evv in any direction may skip formal chain
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ooff ccoommmmaanndd . Likely to satisfy social and emotional
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eddssaanAllnddaall so can facilitate task accomplishment.
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The Communication Process
Medium
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SE N D E R
((eennccooddeess))
Barrier
Barrier
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Feedback/Response
RE CEIVER
(decodes)
Barriers to communication
Noise
•
In a p p ro p riate medium
AAssssuummpptions/Misconceptions
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EEmmootioonns
LLaanngguuaagge differences
PPoooor lissttening skills
DDiissttrraaccttio ns
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E S S EN TI A LS O F C O M M U N I C A T I O N
Dos
A l w a y s think ahead about what you are going to say.
UUssee
ssimmpstores
pleewwdata
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saanndas
dpphhrraass es that are understood by every body.
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all subjects you are required to speak.
CChheecckktwwiicceewwithhthheelliisstteenn er whether you have been understood accurately or not
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IInn ccaasseeooffaanniinntteerrrruuppttiioonn,,aal ways do a little recap of what has been already said.
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AAllwwaayyssp
paayyuunnddivviddeeddaatteenn tion to the speaker while listening.
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WWhhiillee
lliisstteenniinngg,,aalwwaayyssmmaake notes of important points.
Save aasskkffoorrcAccept
AAllwwaayyss
claarrifficcAll
aattioonn if you have failed to grasp other’s point of view.
R e p e a t what the speaker has said to check whether you have understood accurately.
ESSENTIALS O F C O M M U N I C A T I O N
D O N ’ Ts
D o not instantly react and mutter somethi ng in anger.
DDoo
nnoottuusseetteecchhnniiccaalltee rms & terminologies not understood by majority of
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peeooppllee.
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DDoo nnoottssppeeaakkttooooffaassttoo r too slow.
DDoo nnootssppeeaakkiinninnaauuddi ble surroundings, as you won’t be heard.
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nnoottaassssuummeetthhaatteevvee ry body understands you.
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WWhhiillee
lliisstteenniinnggddoonnoot glance here and there as it might distract the
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sppeeaakkeerr.
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D o not interrupt the speaker.
D o not jump to the conclusion that you have understood every thing.
Improving Body Language -
Tips
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KKeeeeppaapppropriate distance
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TTaakkeeccaarre of your appearance
M a in ta in eye contact
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SSmmileeggeenuinely
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