Business Technology Management Contents What is BTM? Models What is Business Technology Management (BTM)? It is a term for a group of services intended to help businesses that might not have their own information technology (IT) department. BTM can include technology planning, project management, support, database services, disaster recovery, network management, security, and document services such as e-billing, document formatting, and mass printing and mailing. Models BPM BPM (Business Process Modeling) is the activity of representing processes of an enterprise, so that the current process may be analyzed or improved. It is typically performed by business analysts who provide expertise in the modeling discipline; by subject matter experts, who have specialized knowledge of the processes being modeled; or more commonly by a team comprising both. The business objective is often to increase process speed or reduce cycle time; to increase quality; or to reduce costs, such as labor, materials, scrap, or capital costs. ITIL ITIL (Information Technology Infrastructure Library) focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
