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Apéndice D Cómo ponerse en contacto con Atención al cliente
Para los usuarios de Norteamérica . . . . . . . . . . . . . . . . . . . . . . . . .
Para los usuarios de Latinoamérica . . . . . . . . . . . . . . . . . . . . . . . . .
Para los usuarios de Europa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Para usuarios en el Reino Unido y la
República de Irlanda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Para usuarios en Alemania . . . . . . . . . . . . . . . . . . . . . . . . . . .
Francia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
España . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Italia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Portugal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Austria. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Países Bajos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bélgica y Luxemburgo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Suiza . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Apéndice E Aviso para usuarios de Windows XP
Glosario
Índice
xiv
406
407
408
408
410
410
410
411
411
411
411
412
412
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Nota para los usuarios de Windows XP:
Las conexiones compartidas Windows XP LPR y las conexiones
compartidas Windows XP Standard TCP/IP con clientes Windows 6 no
admiten la función de Administración de trabajos.
Nota para usuarios de Windows 95:
Con EPSON Status Monitor 3 Network no se pueden controlar las
impresoras de red.
Instalación de EPSON Status Monitor 3
Siga estos pasos para instalar EPSON Status Monitor 3.
1. Inserte el CD-ROM de software en la unidad de CD-ROM.
La pantalla del programa de instalación aparece como se
muestra a continuación:
Si no aparece, haga doble clic en el icono Mi PC. Haga clic en
el icono CD-ROM y seleccione Abrir desde el menú Archivo.
Haga doble clic en Epsetup.exe.
82
Uso del software de la impresora con Windows
2. En la pantalla Programa de Instalación, haga doble clic en
Instalar EPSON Status Monitor 3. Como alternativa, puede
instalarlo seleccionando Instalar EPSON Status Monitor 3 y
haciendo clic en la flecha de la parte superior derecha.
3. En el cuadro de diálogo que aparecerá, compruebe que el
icono de la impresora está seleccionado y haga clic en Aceptar.
Esto instalará automáticamente el programa de utilidad.
3
3
3
3
3
3
4. Cuando la instalación termine, haga clic en Aceptar.
3
Acceso a EPSON Status Monitor 3
3
EPSON Status Monitor 3 supervisa la impresora durante la
impresión y mientras el cuadro de diálogo de EPSON Status
Monitor 3 está abierto.
3
Puede acceder a EPSON Status Monitor 3 directamente desde
cualquier programa de aplicación o desde el sistema operativo
Windows.
❏ Para acceder a EPSON Status Monitor 3 desde la aplicación,
haga clic en los comandos Imprimir o en Preparar página del
menú Archivo. También tendrá que hacer clic en
Configuración, Opciones, Propiedades o una combinación de
estos botones. Después haga clic en el menú Utilidades y en el
icono de EPSON Status Monitor 3 para iniciar EPSON Status
Monitor 3.
Uso del software de la impresora con Windows
83
3
3
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Apéndice E
E
Aviso para usuarios de Windows XP
Para utilizar este producto en equipos que utilicen Windows XP
Service Pack 2, siga los pasos que se describen a continuación para
modificar los ajustes de Windows Firewall.
Nota:
si registra programas en Windows Firewall como excepciones, se abren
los puertos utilizados por los programas destinados a la comuniación
entrante desde una red externa. Cada vez que permite una excepción para
que un programa se comunique a través de Windows Firewall, su equipo
se hace algo más vulnerable. Si tiene muchas excepciones y puertos
abiertos, el equipo puede ser víctima de intrusos y virus desconocidos.
Epson no se hace responsable de los daños derivados de permitir
excepciones en Windows Firewall.
A. Configuración de la interfaz de red utilizando
EpsonNet WinAssist
Si configura la interfaz de red mediante el ordenador que utiliza
Windows XP Service Pack 2, siga los pasos siguientes para
registrar la utilidad de configuración de red (EpsonNet
WinAssist) en Windows Firewall como excepciones; de lo
contrario no podrá configurar la interfaz de red ya que no aparece
en la pantalla de la utilidad de configuración de red.
Después de instalar EpsonNet WinAssist desde el CD-ROM del
software, realice los siguientes ajustes antes de configurar la
interfaz de red.
1. Haga clic en Inicio, vaya Panel de control y seleccione Security
Center. Haga clic en Windows Firewall.
Aviso para usuarios de Windows XP
413
E
E
E
E
E
E
E
E
E
E
E
2. Haga clic en la ficha Excepciones y haga clic en el botón
Agregar programa.
3. Seleccione EpsonNet WinAssist de la lista de programas y
haga clic en Aceptar.
4. Compruebe que la casilla de verificación de EpsonNet
WinAssist está seleccionada en la lista de programas y
servicios, y haga clic en Aceptar.
B. Para usuarios de EpsonNet WebManager
Si EpsonNet WebManager está instalado en el equipo que utiliza
Windows XP Service Pack 2, realice los siguientes ajustes; de lo
contrario los equipos clientes no podrán acceder a EpsonNet
WebManager.
1. Haga clic en Inicio, vaya Panel de control y seleccione Security
Center. Haga clic en Windows Firewall.
2. Haga clic en la ficha Excepciones y haga clic en el botón
Agregar puerto.
3. Escriba el nombre del puerto en el cuadro de texto Nombre y
8090 en el cuadro de texto Número de puerto y, a
continuación, seleccione el botón de opción TCP.
Nota:
Si es necesario, haga clic en el botón Cambiar ámbito y especifique
las direcciones IP de los equipos cliente para los que el puerto no está
bloqueado.
4. Haga clic en Aceptar.
414
Aviso para usuarios de Windows XP
C. Para usuarios de impresoras láser
Si comparte impresoras láser en el equipo que utiliza
Windows XP Service Pack 2 en la red, los equipos cliente con
las siguientes condiciones no podrán controlar la impresora
utilizando EPSON Status Monitor 3:
E
E
E
❏ Equipos clientes con Windows Me/98/95
❏ Equipos cliente ubicados en otro segmento de la red
E
Solución
1. Haga clic en Inicio, vaya Panel de control y seleccione Security
Center. Haga clic en Windows Firewall.
E
2. Haga clic en la ficha Excepciones y haga clic en el botón
Agregar programa.
E
3. Haga clic en el botón Examinar.
E
4. Seleccione el programa ubicado en la siguiente carpeta,
utilizando Buscar en menú combinado.
E
C:\Program Files\Common Files\EPSON\EBAPI\
EEBAgent.exe
Nota:
❏ Sustituya la letra de la unidad por la de su sistema operativo.
❏ Si ha actualizado EPSON Status Monitor 2 a EPSON Status
Monitor 3, seleccione la carpeta en la que está instalado EPSON
Status Monitor 2.
E
E
E
E
Aviso para usuarios de Windows XP
415
5. Confirme que EEBAgent.exe está registrado en la lista de
programas y haga clic en Aceptar.
6. Compruebe que la casilla de verificación de EEBAgent.exe
está seleccionada en la lista de programas y servicios, y haga
clic en Aceptar.
416
Aviso para usuarios de Windows XP
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