Leading Innovation and Change Final

“Leadership cannot really be taught. It can only be learned."
— Harold Geneen
Leading Innovation & Change
Code Freeze 2008
Jon Spence, Nelson Soken
“The desire for safety stands against every great and noble enterprise."
— Tacitus
"Today, innovation is not simply—or even mainly—about designing products. More
often, it’s about a new way of creating or delivering something customers don’t even
know that they want."
— Amy Cortese
What Is Innovation?
Mind Your 4 P’
P’s and Know What Kind of
Innovation You Are Leading
"We treat innovation as if it were magical, not subject to guidance or nurturing,
much less planning. If we study history, however, we know that’s simply not true."
— S.J. Palmisano
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Innovation
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“Optimizing the potential benefits embedded in an idea
that is new to you.”
you.” Barnes and Conti Associates, Inc. and Francis, D.
(2007)
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Innovation Targets: The 4 P’
P’s
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Paradigm: Changing the predominant view of the business
model of how customers are served and companies execute
their business.
Process: How things are done.
Positioning: Who are the customers and how are they
communicated to.
Products & services: What is offered.
Do Better vs. Do Different
"Management is efficiency in climbing the ladder of success;
leadership determines whether the ladder is leaning against the right wall."
— Stephen R. Covey
What Is Leadership?
Depends on who you pay attention to.
Many competing and conflicting ideas.
"You don't lead by pointing and telling people some place to go.
You lead by going to that place and making a case."
— Ken Kesey
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Leadership Context
Bridging the Chasm
Core Business/Established
Drive out variance
See old things in old ways
Replicate the past
Future Business/Startup
Enhance variance
See old things in new ways
Break from the past
Encourage appropriate variation
Recognize old and new thinking
Respect the past while embracing the future
"I cannot say whether things will get better if we change; what I can
say is they must change if they are to get better."
— Georg Christoph Lichtenberg
The Need For and Difficulty
With Leading Change
Why Change Leaders Need to
Understand Human Psychology
“What lies behind us and what lies before us are tiny matters
compared to what lies within us.”
-- Ralph Waldo Emerson
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Why Is Leading Change Hard?
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People like stability & status quo
Innovators & early adopters comprise only 16%
of population
Sunk cost effects are powerful
Cognitive biases favor status quo & stability:
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Egocentrism
Confirmation bias
Information bias
Loss aversion
Why Lead Change Then?
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"The only difference between a rut and a
grave is their dimensions“
dimensions“ -- Ellen Glasgow
The world doesn’
doesn ’t care that we don’
don ’t want
to change.
There is always a better way.
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My Experiences With Change
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Many – some small, some large, some
successful, some wonderful learning J
No significant change ever accomplished
solo!
Most recent have been larger and longer,
final results remain to be tabulated.
Today’’s story: Agile Software
Today
Development at Medtronic.
Agile @ Medtronic
(Breaking our addiction to Waterfall)
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Pre--contemplation: PrePre
Pre-2000
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“What problem?”
problem?”
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Contemplation: 2000 - 2001
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Preparation: 2001 - 2003
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Action: 2003 – 2005
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“Maybe we need change, but that won’
won’t work for us, will it?”
it? ”
“How come other people have gotten it to work for them?”
them?”
“How hard can this really be?”
be?”
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Maintenance: 2005 - present
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Relapse: 20032003-present
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“Wow, that was hard, but we learned so much about learning!”
learning! ”
“Any good addiction is really, really hard to break!”
break!”
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Expand our sphere of influence and propagate a culture of innovation
References
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Barnes and Conti Associates, Inc. and Francis, D. (2007). “Managing
Innovation: Optimizing the power of new ideas.”
ideas.”
(www.barnesconti.com
www.barnesconti.com.)
.)
Hamel, G. (2002). “ Leading the Revolution.”
Revolution. ”
Kawasaki, G., & Moreno, M. (2000). “ Rules for Revolutionaries: The
Capitalist Manifesto for Creating and Marketing New Products and
Services.””
Services.
John P. Kotter
Kotter,, Dan S. Cohen. “The Heart of Change: RealReal- Life
Stories of How People Change Their Organizations”
Organizations”
Robert E. Quinn.
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“Deep Change”
Change ” (1996)
“Change the World”
World” (2000)
“Build the Bridge as You Walk on It”
It” (2004)
Robert I. Sutton. “Weird Ideas That Work: 11 1/2 Practices for
Promoting, Managing, and Sustaining Innovation”
Innovation”
Gerald M. Weinberg. “ Becoming A Technical Leader: An Organic
Problem Solving Approach”
Approach”
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