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• Atención al Cliente • Facturación Créditos Esta es una publicación de la Escuela Nacional de Hotelería, Dentro del proyecto NIC/018, financiado conjuntamente por los gobiernos de la Republica de Nicaragua y el Gran Ducado de Luxemburgo. Compilación y Adecuación de Contenido: Darzeé Irazema Mendieta Reñazco. Revisión y Aprobación: Miriam Espinoza Se permite la reproducción total o parcial de la presente obra, haciendo referencia a la fuente. Managua, Nicaragua Diciembre 2008. Unidad I: Protocolo de Bienvenida Con esta unidad el alumno desarrollará la capacidad de: Realizar actividades de bienvenidas, saludos mediante el uso de estrategias básicas del idioma Inglés. Unidad II: Eventos y servicios en el hotel Con esta unidad el alumno desarrollará la capacidad de: Comunicar a los clientes la fecha y hora de inicio y cierre de distintos eventos y servicios Unidad III: Direcciones Con esta unidad el alumno desarrollará la capacidad de: Informar la localización de lugares dentro del hotel y mediante el uso de estrategias básicas en el idioma Inglés Unidad IV: Menú Con esta unidad el alumno desarrollará la capacidad de: Describir y nombrar los distintos tipos de comidas y bebidas en el restaurante utilizando el idioma inglés. Unidad V: Solicitudes y servicios del cliente Con esta unidad el alumno desarrollará la capacidad de: Utilizar las habilidades y destrezas del idioma ingles para dar respuesta a solicitudes y servicios al cliente. Unidad VI: Sugerencias Con esta unidad el alumno desarrollará la capacidad de: Utilizar el idioma inglés para brindar sugerencias a los clientes en el restaurante Unidad I: Protocolo de Bienvenida Nacionalidades Greetings and introductions Reading Charlize: Good morning. My name is Charlize. I’m the Head Waiter. Welcome to Madre’s. George: Pleased to meet you. My name is George Larson. Charlize: Before going to the restaurant I’d like to introduce you to Mr. DeMars, the Manager of the Whitehouse hotel. George: The Whitehouse Hotel? Charlize: Yes. The Madre’s Restaurant is part of the Whitehouse hotel. Here we are. Denise: Here’s the Manager’s office. Hi Denise. Is Mr. DeMars in his office? Yes, he is. Charlize: George, this is Denise Brant, one of the hotel receptionists. George: Nice to meet you. I’m George Larson. Denise: Hello, George. Nice to meet you. Charlize: George’s the new waiter. Good morning, Mr. DeMars. Let me introduce you to George Larson, the new waiter. COMPREHENSION Answer the questions according to the read dialogue 1. What is the waiter’s name? 2. What is the name of the restaurant? 3. Who is Charlize? 4. Is Denise the new waitress? Inglés Técnico 1 Atención al Cliente Read the conversation below Meet the boss Atención al Cliente GRAMMAR Greeting Good Morning Good evening Good afternoon Good night Have a nice day Hello Hi How are you? I am fine Welcome to Nice to meet you Pleasure to meet you Introducing yourself My name is George. I am a Waiter. I am the head waiter. She is the new waitress. They are receptionists. I am 20 years old I am the new bartender I live in Managua. I am from Nicaragua. He is the Manager I am Nicaraguan I work in a restaurant. Questions How may I help you? Do you need any help? Do you have a reservation? How do you do? How can I help you? What is your name? Do you have a reservation? What can I do for you? Would you like to order? Shall I take your coat? May I have your order? Are you ready to order? Complete with the words in the box Surname Present Job Telephone Number Address Age First name Personal details 1. __________: Larson 2. __________: George 3. __________: San Juan del Sur. 4. __________: 020 8248 6488 5. __________: 20 6. __________: Nicaraguan What information do these questions ask for? Questions Information 1. Where do you live? ____________________ 2. What’s your firs name? ____________________ 3. What’s your telephone number? ____________________ 4. What do you do? ____________________ 2 Inglés Técnico Nationality 5. What’s your surname? ____________________ 6. How old are you? ____________________ 7. Where are your from? ____________________ Nationalities Look at the different kind of foods and drinks and according to the flag write the nationality of each one of them. Dutch British Japanese Portuguese Irish Italian French American Russian Chinese Belgian Spanish Greek Nicaraguan Algerian 1. Paella ___________________ 2. hamburger ___________________ 3. port ___________________ 4. Guinness ___________________ 5. chocolates ___________________ 6. caviar ___________________ 7. Wine and cheese ___________________ 8. Sushi ___________________ 9. Giros ___________________ 10. Pasta ___________________ Inglés Técnico 3 Atención al Cliente Vocabulary Atención al Cliente Name 4 Symbol Name Information Restaurant coffee shop handicap facilities exit car park telephone swimming-pool men exchange toilets women Inglés Técnico Symbol Some other countries and nationalities Nationality German Danish Swedish Norwegian Swiss Austrian Atención al Cliente Country Germany Denmark Sweden Norway Switzerland Austria Days of the week and some numbers Days of the week Monday Tuesday Wednesday Thursday Friday Saturday Sunday Numbers Zero one two three four five six seven eight nine ten Inglés Técnico 5 Verbo Be Reading Atención al Cliente Read the conversation below Rosa: Good Morning! George: Buenos días, Rosa Rosa: Do you speak Spanish? George: Not really. But I can speak French. Rosa: Oh right! Is Sam here? George: No, he always arrives late. Can I show you the restaurant? Rosa: Oh. Yes, please. George: Well, this is the reception area, with the cloakroom next to it, and here’s the Bar, where I work. Rosa: Do you work alone in the bar? George: Yes. I prepare all the drinks, attend the costumers at the bar and serve the drinks to the tables. Would you like a coffee? Rosa: No, thanks, I don’t drink coffee. Can you show me the dining-room? George: Sure. No, not that way: there’re the toilets. The dining-room’s on the right. Rosa: Oh, it’s really nice. George: And there’s a small private dining-room over there. Comprehension Answer the following questions according to the conversation above. 1. Does Peter speak Spanish? 2. Is Sam in the kitchen? 3. Does Peter have a lot of work? 4. Does Rosa drink coffee? 5. Is there only one dining-room? 6 Inglés Técnico GRAMMAR Structure PRONOUN + BE + NOUN You She He It are is is is PRONOUN a waitress Japanese a barman a special drink PRONOUN We PLURAL BE NOUN are American You They are are Barmen Clients Atención al Cliente I SINGULAR BE NOUN am A waiter Use only he or she with people and animals. All non living things are it. Fill in the blanks using Is/Are. Use short forms where possible. 1. I __________ the Manager of the Whitehouse hotel. 2. My name __________ Mr. DeMars 3. The hotel __________ in Main Street. 4. __________ a bar and restaurant too. Affirmative and Negative Statements The verb be has different forms after different subjects. Affirmative Statements Affirmative and negative Statements Explanations Examples Use am with the pronoun I. I am Japanese. Use are with plural nouns and The clients are in the restaurant. we, you, they, these, or those. You are the new barman. Use is with singular nouns and The tables are in their place. he, she, it, this, or that. The wine is in on table 4. Negative Statements Use not after a form of be in negative sentences I am not a bad barman. She is not a good waitress. Inglés Técnico 7 Atención al Cliente Complete the sentences with the correct form of be. 1. This __is__ Paul Bocuse. 4. They _____ two famous bartenders. 2. He _____ a famous French Waiter. 5. They _____ are very popular women. 3. He _____ the father of nouvelle cuisine too. 6. _____they good making any cocktails? SPEAKING Let’s talk. Work in pairs. Answer the following questions with your partner and then show your answers to the class. 1. What do these words mean? What are they in your language? Speak arrive show prepare attend serve drink Yes/No Questions and answers. Affirmative and negative Statements Explanations Examples Affirmative In a yes/no question, put the Questions verb before the subject Verb Subject Complement Am I in the right table? Negative Questions 8 Use negative questions to show your expectation. Affirmative Negative Am I early? Are you from Japan? Is this your coat Sir? Are you ok here? Yes, Yes, Yes, Yes, Aren’t you early? Isn’t that a teacher? Aren’t they twins? Yes, I am No, I’m not. Yes, it is. No, she’s not Yes, they are. No, they’re not Inglés Técnico you are. I am. it is. we are. No, No, No, No, you’re not I’m not. it’s not. we’re not Examples No, you aren’t No, it isn’t No, we aren’t No, it isn’t No, they aren’t Put affirmative or negative forms of be in the lines. Read the questions and answers. Are there any mistakes in the underlined words? Rewrite the sentences correctly. If there are no mistakes, write correct. Example: Are you from Alaska? CORRECT. a. Is you a barman? No, I’m not. I’m a Manager. Atención al Cliente b. Is your friend a Manager too? Yes, He’s c. Are I the only woman who came to apply for the barman job? No, you aren’t. d. Aren’t you the Chief Manager? No, I aren’t. e. Is Carlos and Collette general managers? Yes, they is. f. Is the Kitchen in this building? No, it’s isn’t. LISTENING Listen to the conversation as your teacher reads. What are they talking about and how much it coast? George: Good Morning. Welcome to Madre’s Restaurant. Can I get you something to drink? Mrs. Carter: Yes. Sweet tea please. George: I’ll be right back madam. (LATER) George: Here is your tea madam. Are you ready to order? Mrs. Carter: No, not yet. Thanks. I’m waiting for my husband. How much does the tea cost? George: The tea is four dollars madam. Mrs. Carter: Thanks very much. Inglés Técnico 9 Vocabulary. Atención al Cliente Name 10 Symbol Name butter plate Menu cup meal water glass bar bread coat dessert tablecloth wine napkins appetizer Plate or China soup Glasses or glassware Inglés Técnico Symbol Pronombres Personales Demostrativos DEMONSTRATIVE PRONOUNS READING Read the conversation below. Receiving guests. Good evening madam. Good evening Sir. Do you have a reservation? Mr. Kerrigan: Yes, we do. George: Could I have the name, please? Mr. Kerrigan: Mr. and Mrs. Kerrigan. George: Mr. and Mrs. Kerrigan. - Table for two. Shall I take your coats? Mr. Kerrigan: Yes, please. Can I leave my hat, too? George: Certainly. Would you prefer to sit indoors or outdoors? Mrs. Kerrigan: I think we’d prefer indoors. What about the table near the piano? George: I’m very sorry madam. I’m afraid that table is not available. But the round one near the window is free. Mr. Kerrigan: Perfect. That’s fine. George: Follow me, please. I’ll show you to your table. Mr. Kerrigan: Thank you. George: Here is the menu. Atención al Cliente George: COMPREHENSION Look at the following list of actions, tick the things he does. 1. Greet the guests _____ ____________________ 2. Ask for the name _____ ____________________ 3. Offer the guests a coffee _____ ____________________ 4. Offer a choice of seats _____ ____________________ Inglés Técnico 11 5. Offer the booking details 6. Apologizes and explain problem _____ ____________________ 7. Suggest seats _____ ____________________ 8. Show the kitchen to the guests _____ ____________________ 9. Present the menu 10. Ask if there is a booking Atención al Cliente _____ ____________________ _____ ____________________ _____ ____________________ GRAMMAR Structure USING THIS, THAT AND THESE, THOSE This is (“This’s”) her bottle of cider. I have a bottle of cider in my hand. These bottles are good. I see several bottles in your bar. Those bottles are better. These are my bottles of cider. Those are your bottles of cider. In spoken English, this is usually pronounced as “this’s”. It is not used in writing. These bottles = the bottles are near me and there are several. Those bottles = the bottles are not near me and there are several. Complete the sentences with this is, that is, these are or those are. Tableware for lunch and dinner 1. __________ salt-pepper pots Near 2. __________ side plates. Far 3. __________ a dinner plate. Far 12 Inglés Técnico Near 5. __________ an ashtray. Far 6. __________ forks. Near 7. __________ a glass. Near 9. __________ a dessert spoon. Far 10. __________ a soup bowl. Far 11. __________ napkins. Near 12. __________ tablecloth. Near Inglés Técnico Atención al Cliente 4. __________ a soup spoon. 13 SPEAKING Atención al Cliente Let’s talk. Pair work. Make sentences with the following words. Then share them with your pair. Use this is, that is, these are and those are. 1. Menu 6. Napkins 2. Meal 7. Plates 3. Bar 8. Glassware 4. Coat. 9. Appetizer 5. Tablecloth 10. Soup. 1. Glasses 6. Butter plate 2. Dessert 7. Cup 3. Wine 8. Salt pepper pot 4. Water glass 9. Side plates 5. Bread 10. Dinner plate Switch roles EXPRESSIONS TO LEARN AND STRUCTURES TO PRACTICE Could/Would/May and Shall. Very polite/formal Less formal Could I have your beer? What will you have? May I card? Can I have my key? have your key Can you follow me? Would you like ice? Would I take your coats? I will show you to your table Requesting permission politely or offering a service. Shall I charge this to your bill? Shall I take your coat? What can I get you? What would you like? Vocabulary Get the meanings of the following words in an English-English dictionary or internet. Bitter Bottled Charge Cider Drinks 14 Draught Dry Gin Half Ice Draught Dry Gin Half Ice Inglés Técnico Rum Sherry Small Soda Sweet Tonic Whisky Wine Choose the correct option to complete these useful restaurant phrases. 1. Could / Shall I have your name, please? 2. Would / Shall I take your coats? 3. Would / May you prefer to sit indoors or outdoors? 4. May / Will I suggest the terrace? Atención al Cliente 5. Shall / Can we order, please? 6. Would / Shall you like to take a sit? 7. I’ll / May show you to your table. 8. Would / Will you like to see the wine list? 9. I’m afraid you won’t / can’t smoke here. 10.Can / May you follow me, please? In pairs as guest and barman, order drinks using the words to help you. Example: Gin and tonic – Guest: Can I have a gin and tonic? Ice and lemon – Barman: Would you like ice and lemon? 1. Sherry 4. Whisky Sweet/dry 2. Beer Pint/half 3. Port Small/large Water/soda 5. Lager Draught/bottled 6. Vodka and tonic Ice LISTENING Listen to the sentences. Circle the words you here. Read to the student different sentences using the following words: Soup spoon, ashtray, Forks, glass, knives, dessert spoon, and soup bowl, beer, tonic, martini. Example: _____ is my pen. This That 1. This That 2. This That Inglés Técnico 15 Atención al Cliente 3. This That 4. This That 5. This That 6. This That 7. This That 8. This That 9. This That 10. This That Números Numbers from 0 to 50. READING Group work. In groups of four persons read the dialogue below and dramatize it with your classmates. George, the waiter of Madre’s restaurant, introduces a new cook to the restaurant. Rosa: Good Evening everybody. Hi, George! George: Hi, Rosa! Hey Guys, this is Rosa, the new cook. She starts work tomorrow. Peter: Hello Rosa. I’m Peter. Rosa’s a charming name for a beautiful Italian lady… Rosa: I’m not Italian. I’m Spanish! George: Peter’s the bartender. And this is Joao, the new waiter. Rosa: Where are you from, Joao? Joao: I’m from São Paulo, in Brazil. Rosa: The country of Samba! Peter: I’m British! Joao: Are you British George? George: No, I’m not. I’m from the U.S. And I make the best hamburger in London! Peter: 16 All right, George, we know that but fish and ships is still the best! Inglés Técnico COMPREHENSION Complete according to the dialogue above. Name Job Nationality ______________ __Head Chef___ ______________ ____Rosa______ ______________ ______________ ____Peter______ ______________ ______________ ______________ ______________ ____ Brazilian___ GRAMMAR Numbers I ordered forty two bottles of vodka. She is a waitress and she is thirty two years old. 0 Zero 1 one 2 two 3 three 4 four 5 five 6 six 7 seven 8 eight 9 nine 10 ten 11 eleven 12 twelve 13 thirteen 14 fourteen 15 fifteen 16 sixteen 17 seventeen 18 eighteen 19 nineteen 20 twenty 21 twenty one 22 twenty two 23 twenty three 24 twenty four 25 twenty five 26 twenty six 27 twenty seven 28 twenty eight 29 twenty nine 30 thirty 31 thirty one 32 thirty two 33 thirty three 34 thirty four 35 thirty five 36 thirty six 37 thirty seven 38 thirty eight 39 thirty nine 40 forty 41 forty one 42 forty two 43 forty three Ordinal Numbers First second third fourth fifth sixth seventh eighth Ninth Tenth Eleventh twelfth thirteenth fourteenth fifteenth sixteenth Seventeenth Eighteenth Nineteenth Twentieth 44 forty four 45 forty five 46 forty six 47 forty seven 48 forty eight 49 forty nine 50 fifty. Liquors, mixers, wines and cocktails SPEAKING Make groups of three and introduce yourself to your classmates. Atención al Cliente Example: Good Morning! My name is George. I am twenty years old. I have one brother and two sisters. One of my sisters is eight years old, her name is Susan, and the other one is two years old, her name is Mary. My brother is the oldest; he is twenty five years old and his name is Albert. I study housekeeping because I like helping and meeting people. Complete the empty spaces with the number you hear. Some numbers are in the box. 1. There are ________ bottles of wine on table five. 2. There are ________ tablespoons. 3. There are ________ knives in the kitchen. 4. There are ________ liquid measuring cups. 5. There are ________ Juicers on the bar too. 6. There is ________ a shaker on the bar. 7. There are ________ blenders to make different cocktails Some services and and events READING Mrs. Kerrigan: Excuse me, young man. George: Good Evening madam. Can I help you? Mrs. Kerrigan: George: Yes, I would like to know what kind of services the hotel has, please. The hotel offers several services. One of them is the bar, other, is the storage room. There is a gym, a restaurant, a rent an auto service, a boutique, a beauty salon, a coffee shop, a pool and a dance floor that is in the restaurant, a music room, a banquet room too. Oh, we have internet connection, photocopying, laundry, airport shuttle; wake up service and bell service too. Mrs. Kerrigan: Thank you very much. George: May help you with anything else madam? Mrs. Kerrigan: 18 No, thanks. Inglés Técnico COMPREHENSION Answer the following questions according to the dialogue above. 1. What kind of services the hotel offers to the clients? 2. Did Mrs. Kerrigan need anything else? READING George is preparing a wedding banquet at Madre’s restaurant. Charlize calls him to check the preparations. Listen and say whether the sentences are true or false. George: Hello, Madre’s Restaurant Charlize: George, its Charlize. How is it going? Is everything ready for the banquet? George: Well, the tables are ready, in a U-shape, and now I’m going to lay them. Charlize: great. What tablecloth are you going to use? George: I got the pink linen from the laundry, and the napkins. Charlize: Good. And do we have enough plates? George: Yes. Charlize: Fine. What glasses are you going to use? The Venetian? George: No, I’m going to use the Bohemian. They go with the Limoges plates perfectly. Charlize: Excellent George! You seem to have everything under control. Well done. COMPREHENSION 1. 2. 3. 4. The tables are in the blanket style. George is going to use a pink tablecloth. Charlize tells George to use the Venetian crystal. The Venetian Champagne glasses go with the Limoges pages. Inglés Técnico 19 Atención al Cliente Events WORDS TO KNOW Atención al Cliente Spirits (Hard liquor) Ashtray Whisky Mixers Soda Tonic Gin Ginger ale Brandy Cognac Pastis Rum Vodka Wines (fortified) Vermouth Sherry Port Dubonnet Madeira Muscatel Wines (table) Bordeaux Coke Juice Liquors Bailey’s Irish cream Benedictine Chartreuse Cointreau Cuarenta y tres Drambuie Grand marnier Sambuca Strega Tia Maria Beaujolais Chianti Rioja Mosel Riesling Muscadet Macon Cocktails Americano Bloody Mary Bronx Pina colada Tequila sunrise Tom Collins Barsac Chablis 20 Inglés Técnico Unidad II: Eventos y Servicios en el Hotel Días y meses del año READING Read the conversation below Good afternoon, Madre’s Restaurant. Can I help you? Atención al Cliente George: Mr. Montgomery: I’d like to reserve a table, please. George: Certainly Sir. For what day, please. Mr. Montgomery: For today. George: Ok, so that’s the 7th. And what time? Mr. Montgomery: Half seven, please. George: And for how many people? Mr. Montgomery: Just two, please. George: Is that smoking or non-smoking? Mr. Montgomery: Non-smoking. George: Ok, sir, that’s no problem. And what name is it, please? Mr. Montgomery: Montgomery. George: Could you spell that, please sir? Mr. Montgomery: Yes, it’s M-O-N-T-G-O-M-E-R-Y. George: Thank you. So, that’s a table for two at seven-thirty this evening. Thank you very much Mr. Montgomery. See you this evening. Mr. Montgomery: That’s great. Thanks. Bye. COMPREHENSION Complete the booking form below according to the conversation above 1. Name: ______________________ 2. Date: _______________________ Inglés Técnico 21 3. Time: _______________________ 4. Number of people: _____________ 5. Non/Smoking: ________________ Preposiciones In/On Atención al Cliente Prepositions of time GRAMMAR PREPOSITIONS OF TIME At (a) Mr. Montgomery has a reservation at 6:30. at + specific time on the clock. (b) She has an interview with Charlize at 3:00 At + night (c) We try to sleep at night. In (d) The banquet is in October. (e) She was born in 1989. (f) We have a festival in the morning On from…to (i) We have a wedding on Monday (j) I was born on February 9th, 1988. k) We have a lot to do from 1:00 to 2:00. in + a specific month in + a specific year in + the morning in + the afternoon in + the evening on + a specific day on the week on + a specific date from (a specific time) to (a specific time) Complete the text with the correct preposition. You can use the same preposition more than once. This is Mark, our Head Chef. He’s very busy, because he prepares all the meals at Madre’s. He arrives at the restaurant _at_ 9:00 __________ the morning. He’s specially busy _____ lunch-time. Lunch is served _____ 12:00 _____ 14:00 every day. The restaurant is open _____ Tuesday _____ Sunday. On Saturday evening the restaurant is usually full, so Mark starts preparing the dishes _____ the afternoon. _____ Sunday he prepares a special meal. Mark always prepares a delicious cake for his birthday. His birthday is _____ November. _____ autumn he usually prepares his specialty: marrons glacés. _____ September Mark goes away on holiday. He always says he needs It.! Estructuras Interrogativas en fechas y horas SPEAKING Questions and short answers about time. Work in pairs. Ask questions and give answers for the following information. Then write them down. 22 Inglés Técnico Example: Time/Launch: What time do you serve launch? 12:30-2:00: We serve lunch from 12:30 to 2:00. 1. Open/every day? Closed/Mondays 2. Time/dinner? 7-11 Atención al Cliente 3. Table for 6/Saturday lunch Yes/time? 4. Open/Evening? Seven O’clock 5. Have/Single room/Friday? Certainly/name? Work in pairs. Find out when your partner does the things below and then read your answers to the rest of the class. wake up go out have breakfast have dinner get dressed watch TV A: When do you make up? go to work have lunch go to bed B: I wake up at seven-thirty. How about You? Vocabulary Tableware for breakfast Teapot 3 milk jog Saucer cup sugar pot cereal bowl Inglés Técnico Coffee pot Teaspoon tray dessert spoon 23 Atención al Cliente Nùmeros/Numbers 51 fifty one 52 fifty two 53 fifty three 54 fifty four 55 fifty five 56 fifty six 57 fifty seven 58 fifty eight 59 fifty nine 60 sixty 61 sixty one 24 62 sixty two 63 sixty three 64 sixty four 65 sixty five 66 sixty six 67 sixty seven 68 sixty eight 69 sixty nine 70 seventy 71 seventy one 72 seventy two 73 seventy three 74 seventy four 75 seventy five 76 seventy six 77 seventy seven 78 seventy eight 79 seventy nine 80 eighty 81 eighty one 82 eighty two 83 eighty three 84 eighty four 85 eighty five 86 eighty six 87 eighty seven 88 eighty eight 89 eighty nine 90 ninety 91 ninety one 92 ninety two 93 ninety three 94 ninety four Inglés Técnico 95 ninety five 96 ninety six 97 ninety seven 98 ninety eight 99 ninety nine 100 One hundred 200 two hundred 300 three hundred 400 four hundred 500 five hundred 600 six hundred Unidad III: Direcciones Localizaciones de lugares en el hotel Places/workplaces Parts of the restaurant Kitchen Toilets Fish section Meat section GENTS Dining-room Cloakroom Pastry section 4_____________ 2 _____________ 1____________ LADIES Atención al Cliente Smoking section Sauce section 3_____________ NON-SMOKING SECTION PRIVATE DININGROOM RESTAURANT 5_________________ DISHWASHING SECTION 8_______________ 6_______________ PASTRY SECTION 7________________ Match the words in the box to the pictures. Then practice saying the words Terrace 7 smoking section piano window indoors outdoors bar corner dance floor non-smoking section Inglés Técnico 25 Prepositions of place Atención al Cliente READING George: So, What do you think of the restaurant, Rosa? Rosa: Well, it’s very nice, but I’d like to see the kitchen. George: Come with me, then. Javier, Josh, let me introduce you to Rosa. Rosa’s the new cook. She’s in charge of the fish section. Javier: I’m Javier the pastry cook and Josh works with me in the pastry section. George: Josh’s the commis. In the mornings he helps me to bake rolls and croissants for breakfast and then he prepares dessert. But he can help you at lunch-time. Rosa: Oh, great! And where’s the fish section? George: It’s over here, next to the vegetable section. Rosa: Is there an oven and stove just for the fish cook? George: There’s an oven here just for you but there isn’t a stove. There are four stoves in the middle and you share them with the other cooks. Rosa: Ok, that’s fine. It all looks great. COMPREHENSION Write if the following sentences are true or false. Correct the false sentences. 1. Rosa likes the restaurant 2. Rosa is a fish cook 3. Javier and Josh prepare rolls and croissants for dessert. 4. Javier can assist Rosa. 5. Rosa shares an oven with the other cooks. 26 Inglés Técnico GRAMMAR Look at the following prepositions and their pictures. Look in the dictionary or internet the ones are not in the square. Beside Between Far(away) from here In In back of In the back of In front of In the front of In the middle of Inside Prepositions Near Next to On On top of Outside Under To Toward across from Picture Beside Next to Near Between Far (away) from on top of On Under Inglés Técnico 27 Atención al Cliente Above Around At Behind Below Match the prepositions in the box to the pictures. Then practice saying the words Atención al Cliente next to in on under on the left of on the right of in the middle of Describe the pictures by completing the sentences with the prepositional expressions of place. There may be more that one possible completion. The apple is _______on, on top of________ the plate. The apple is __________________________ the plate. The apple is ___________________________ the plate. The apple is ____________________ the glass. The apple isn’t near the glass. It is ____________________the glass. The apple is ____________________________ the glass. The apple is _________________________ the glasses 28 Inglés Técnico The hand is _________________________ the glass The dog is in ____________________ of the car Atención al Cliente The dog is in ____________________ of the car. The dog is in ____________________ of the car. The dog is in ____________________ of the car. The dog is in ____________________ of the car. Verbo To be y pronombres personales Review of verb to be/Contractions READING Read the following conversation below. George: Good Morning, Madre’s Restaurant. Can I help you? Ms Porter: Yes, you can. My name is Georgina Porter. I’m getting married. It’s my fifth wedding, And I’d like a banquet. I’m not planning a large banquet. Just a small party for twenty Five people. George: We have a private dining-room for thirty people. The Bergman Lounge. Ms Porter: Oh, that’s great! And where exactly is the… George: The Madre’s madam. The address is 5 Hanover Street. Ms Porter: Oh, and where’s that? I’m from the States, you see. I live in Maryland. Inglés Técnico 29 George: But, where are you staying in London madam? Ms Porter: Oh, yes. I’m staying at the Queen Victoria Hotel, near Oxford Circus. So, how can I Get to your restaurant? George: It’s very easy madam. Go along Regent Street in the direction of the Piccadilly Atención al Cliente Circus. Pass Princes Street, then turn right into Hanover Street and go straight on for About 100 meters. The restaurant is on your right. Ms Porter: Ok, that’s great. Thank you very much. COMPREHENSION 1. What does Ms. Porter want? 2. How many people can eat in the Bergman Lounge? 3. Where is Ms Porter from? 4. Where is Ms Porter staying at the moment? 5. What street is the Madre’s Street? Contractions of verb BE Contractions are short forms. Use them in conversation and informal writing. Use full forms in more formal writing. Contractions Full Forms Affirmative I am the head chef He is a head waiter. She is the head waitress. It is the freezer. We are salad cookers. You are very good meat cookers. They are dining room assistant. Contractions I’m the head chief. He’s a head waiter. She’s the head waitress. It’s the freezer. We’re salad cookers. You’re very good meat cookers. They’re dining room attendants. Contractions Negative 30 I am not very kind with the guests. He is not pleasant. She is not polite. It is not a glass. We are not punctual. You are not caring. They are not positive. I’m not very kind with the guests. He’s not pleasant. She’s not polite. It’s not a glass. We’re not punctual. You’re not caring. They’re not positive. Inglés Técnico no contraction) He isn’t pleasant. She isn’t polite. It isn’t a glass. We aren’t punctual. You aren’t caring. They aren’t positive. LISTENING Listen to the sentences. Write the contractions you here. Use the words in the list. Example You will hear: You are in class. You’re a student. You will write. ___You’re_____ a student. 1. __________ Polite. Atención al Cliente 2. __________ Positive. I’m You’re She’s He’s It’s We’re They’re 3. __________ Enthusiastic. 4. __________ A manager. 5. __________ Front Office Manager 6. __________ Chiefs engineer. 7. __________ Very professionals. 8. __________ Shaker. Complete the sentences. Use contractions (Pronoun + be) and the negative form. a. Sara is a student. _____ In my class. b. Jim is a student. _____ In my class. c. I have one brother. _____ Twenty years old. d. I have two sisters. _________ Students. e. I have a dictionary. _____ On my desk. f. I like my classmates. ________ Friendly. g. I have three books. _______ On my desk. h. My brother is twenty years old. _____ married. i. The instructor _____ (not) here yet. She _____ late. j. No, She _____ (not). It _____ early. It _____ (not) even 9:45. A lot of students _____ (not) here yet either. Inglés Técnico 31 Information questions THE SIMPLE PRESENT ASKING INFORMATION QUESTIONS WITH WH WORDS (WHERE) + DO/DOES + SUBJECT + MAIN VERB (a) Do you live in Miami? Atención al Cliente In Miami. (c) Does Gina live in Rome? The form of yes/no questions and information questions is the same: Do/Does + Subject + main verb Yes, She does (d) Where does Gina live? WHAT TIME a) = a yes/no question (b) = an information question Where asks for information about a place. Yes, I do No, I don’t (b) Where do you live? WHEN SHORT ANSWER No, She doesn’t. In Rome. + DO/DOES + SUBJECT + MAIN VERB SHORT ANSWER When and what time ask for information about time. (a) When do you serve the special dish of the day? (b) What time do you serve the special dish of the day? At nine O’clock. At nine O’clock. ASKING QUESTIONS WITH WHAT, WHO, HOW + BE (a) What is this? (b) Who is that man? (c) What are those? (d) Who are they? It’s a pen. That’s George. They’re shakers They’re Mr. And Mrs. Lee. What asks about things. Who asks about people. Note: In questions with what and who, - is is followed by a singular word. - Are is followed by a plural word. (e) What’s this? (f) Who’s that man? CONTRACTIONS What is = what’s who is = who’s Match the questions with the answers. 1. What do you do? a) Fine, thanks. What are these words 2. Who is that man? in your language? b) I’m a waiter. What? 3. Where is the toilet? c) It’s my wedding day. 4. When do you d) It’s near the entrance. How? 5. How are you? e) At eleven O’clock. 6. Why are you nervous? f) He is the bartender. When? Where? open? Who? Why? 32 Inglés Técnico SPEAKING Work with a partner. Talk about things and people in a restaurant. You can look at your book before you speak. When you speak, look at your partner. Use ENAH´s Restaurant. Example: What’s this? PARTNER A (book open): What’s this? (Indicating a window) Atención al Cliente PARTNER B (book closed): This is your grammar book. PARTNER A (book open): Who’s that? (Indicating a classmate) PARTNER B (book closed): That’s Ivan. 1. What’s this? 2. Who’s that? 3. What’s that? 4. What are these? 5. Who’s this? 6. What are those? Switch roles. PARTNER A: Close your book PARTNER B: Open you book. Your turn to ask questions. Use new people and things in your questions. 7. Who’s this? 8. What’s this? 9. What are those? 10. What’s that? 11. Who’s that? 12. What are these? Inglés Técnico 33 Unidad IV:Menú Menu Atención al Cliente Vocabulary Methods of Cooking Grill boil roast fry poach stew bake steam apple pineapple apricot prune blueberry blackcurrant Grilled Meat blue rare medium rare medium rare well done Types of meat beef pork veal lamb Some orange lemon melon strawberry mango cherry peas onion carrot asparagus potato avocado garlic cabbage lettuce turnip Fruits pear grapefruit grape raspberry gooseberry banana Some Vegetables cauliflower tomato beans peppers mushrooms watercress radishes artichoke leek cucumber peach plum blackberry redcurrant EXPRESSIONS TO LEARN AND STRUCTURES TO PRACTICE Use the for a particular named item, to name something a second time or to talk about something specific. Use a/an for a non particular named item. Use an before words that begin with vowels. A/an mean “one” and are for countable nouns. Use some for uncountable. Example: A: Would you like an appetizer? (not specific) B: Yes. The fried clams sound delicious. (specific: they’re on the menu) A/An/The I’d like a beer. I’d like a glass/beer/soup I’d like some bread/water. A: It comes with a salad. I would like an aperitif. B: Ok. I’ll have the salad. The beer is good. 34 A/Some Inglés Técnico Fill in the blanks with a or the: 1. _____ hotel is in _____ city centre. 2. Would you like _____ aperitif? 3. Here is _____ menu. 4. Can I have _____ dry martini, please? 5. Do you have _____ reservation? Atención al Cliente 6. Could we have _____ wine list? Write a, an or the. Husband: What do you feel like eating tonight? Wife: Well, __________ seafood special sounds delicious. I think I’ll order that. What about you? Husband: I’m not sure. I’m really in the mood for __________ spicy dish. Wife: Well, what about __________ Thai chicken? Thai food is usually spicy. Husband: Sounds good. LATER Husband: Excuse me! We’re ready to order. Waiter: Certainly. Would you like to start with _____ appetizer or soup? Our soup of the day Is tortilla soup-that’s _____ Mexican specialty. Husband: Is _____ tortilla soup spicy? Waiter: Not very. But we can give you hot pepper sauce to put into if you’d like. Husband: OK. I’ll have _____ tortilla soup- with the hot sauce on the side. Wife: I’ll have the same thing, please. Waiter: And for your main course? We have _____ nice seafood special on _____ menu tonight. Wife: Good. I’ll have _____ seafood special. Husband: Hmm. I love Thai food. I’ll have _____ Thai chicken. Waiter: You won’t need hot sauce with that, sir! Inglés Técnico 35 Atención al Cliente You are a waiter/waitress. Ask if your costumer wants what is in the pictures. Write the sentences first, and then look for a partner. Examples: Would you like a…? The…? Some…? Would you like some wine? or Would you like a glass of wine? Count and Noncounts nouns REVIEW OF VOCABULARY Would/Could and May Pair the openers on the left with a phrase on the right. Which scene does each sentence belong in a, b, or c. 1. Would you like… … Coffee, Bella? 2. Do you want… … some more drinks? 3. Could I have… … the Graves, sir? 4. Can I get you… … to order now, madam? 5. Would you like… … Your name, please? 6. May I suggest…º … sparkling or still, madam? Fill in the blanks using on, in, with. 1. He puts the food _____ the table. 2. She likes biscuit _____ cheese. 3. The wine bottle is _____ the bucket _____ the table. 4. I’d like a green salad _____ my steak. 5. I don’t like cream _____ my coffee. 36 Inglés Técnico READING Oh, what a day. I’m so tired! George: How about a Spanish cocktail for a beautiful Spanish lady: a Mojito! Rosa: Is that with rum? George: It sure is. Rum, soda water, lime juice, sugar and mint sprig. Rosa: I’m sure it’s delicious but it’s not Spanish, It’s Cuban. Anyway, I don’t like rum. George: Ok, what about a Margarita then? Rosa: I don’t know. I think I’d prefer something non-alcoholic. George: No problem. One non-alcoholic cocktail coming up! Right, try this. Rosa: Hmmm. That is great. What is it? George: A San Francisco. You mix pineapple, orange and grapefruit juice. Then add grenadine and a splash of soda water and serve it. Rosa: It sounds easy but how much of each ingredient do you need? George: Don’t worry, I can give you the recipe. Rosa: That is great. I can make it for my friends. Thanks George. Atención al Cliente Rosa: COMPREHENSION Read the conversation above and say whether the sentences below are true or false. Then correct the false sentences. 1. Rosa is very tired. 2. The Mojito is a Spanish cocktail. 3. There is lime juice in the Mojito. 4. Rosa would like a soft drink. 5. The San Francisco has orange juice in it. 6. Rosa asks for the San Francisco recipe. TIP Count nouns name things you can count. They are singular or plural. Non-count nouns name thing you can not count. They are not singular or plural. Don’t use a, an or a number with non-count nouns. Inglés Técnico 37 GRAMMAR Some and any Count Nouns Explanations Both count nouns and non count nouns use Some or Any. Atención al Cliente There are some eggs in the fridge. There is some sugar in the pot. Noncount Nouns Are there any glasses on the tray? There isn’t any Ketchup. Look at the sentences above and underline the correct options below. We use some with positive verbs/negative verbs/questions. We use any with positive verbs/negative verbs/ questions. Singular Count nouns have both singular and plural forms. Singular count nouns can have a/an or a number before them; most plural count nouns have an -s/-es ending. Noncount nouns are always singular. They have no plural form (no -s/-es endings). Most noncount nouns name an item made up of smaller or different parts. Some noncount nouns name abstract things, such as ideas, feelings, and concepts. There is a spoon behind the bar. There are five spoons behind the bar. There is one waiter. three meals some eggs waiters some gyms restaurants There is one restaurant. Noncount nouns are always singular. They have no plural form (no -s/-es endings). Most noncount nouns name an item made up of smaller or different parts. Some noncount nouns name abstract things, such as ideas, feelings, and concepts. Count nouns An appetizer An apple A cookie An egg Plural Non-count nouns an onion an orange a sandwich a vegetable Bread Candy Cheese Chocolate Coffee Sugar Juice lettuce meat milk pasta fruit rice salt seafood soup Complete the description of the above picture with some or any. There are __some__ glasses and ________ bottles on the table, but there aren’t ________ plates. There’s ________ salt, sugar and ice but there isn’t ________ pepper. There are ________ eggs and there’s ________ tomato juice. There isn’t ________ milk and there aren’t ________ napkins. There are ________ cocktail shakers, too. 38 Inglés Técnico Match the words to the pictures. Use a dictionary to help you. Which can be counted? Mark them as Countable (C) or uncountable (U). Eggs 8 sugar salt glasses tomato juice bottles cocktail shakers Ice Atención al Cliente SPEAKING Your teacher will stick the name of a drink on your back. Ask other students Yes/No questions to find out the name of the drink. A: Is it an alcoholic drink? B: No, it isn’t LISTENING Ordering a drink. George serves two guests. Listen and choose the correct answers for the questions below. George: Would you like to order a drink? Mr. Kerrigan: Yes, could we see the wine list, please? George: Certainly Sir, here it is. Mr. Kerrigan: Thank you. I’ll have a glass of dry white wine. And you, dear? Mrs. Kerrigan: Could I see the list too, please? Mr. Kerrigan: Oh, yes, of course. Sorry. Inglés Técnico 39 Atención al Cliente Mrs. Kerrigan: Thank you. There are some nice aperitifs. A sherry would be nice. No, I think a Martini. And could I have some ice in it, please? George: Certainly madam. So, that’s a dry white wine and a Martini with ice. Mrs. Kerrigan: Excuse me, could you close the window, please? It’s a bit cold. George: Certainly madam. Mr. Kerrigan: If you’re cold, why do you want ice in your drink? COPREHENSION Choose the correct answers for the questions below. 1. How many people are there in the conversation? a. Two b. Three c. Four 2. What does Mr. Kerrigan ask to see? a. The menu b. The bill c. The wine list 3. What does Mr. Kerrigan order? a. A beer b. A glass of wine c. A whisky 4. What drink does Mrs. Kerrigan order? a. A Martini b. A sherry c. A gin and tonic 5. What does Mrs. Kerrigan ask Jan to do? a. Close the window b. Move the table c. Turn the heating up 40 Inglés Técnico 6. What kind of drink Mrs. Kerrigan order? a. A soft drink b. An aperitif c. A coffee Put some or any in the blanks: 1. I’m afraid we haven’t ________ left. Atención al Cliente 2. I’d like ________ peas, please. 3. They haven’t ________ tables free. 4. Do you have ________ tomato soup? 5. Would you like ________ mineral water? 6. Are there ________ staff missing tonight? Look at this sentence: I’m afraid we haven’t any sole but the turbot is excellent. With a partner make similar sentences with 1, 2 and 3. A: Ask questions as a client and B: Answer questions as a waiter/waitress. 1. No fillet steak/the rump’s very good. 2. No pâté de foie gras/the pâté de canard is excellent. 3. No cod/the plaice is very good. Vocabulary Tableware for drinks Match the drinks to the pictures. What are the drinks in cups, mugs or glasses? Hot chocolate 3 cocktail beer wine coffee Inglés Técnico champagne tea Ice 41 Quantifiers GRAMMAR Atención al Cliente EXPRESSIONS OF QUANTITY one (a) each every two, etc. both a couple of (b) a few several many a number of a little (c) much a great deal of no some/any (d) a lot of/lots of plenty of most all EXPRESSIONS OF QUANTITY USED WITH COUNT USED WITH NONCOUNT NOUNS NOUNS one apple each apple every apple two apples both apples a couple of apples a few apples several apples many apples a number of apples Ø Ø Ø no apples some/any apples a lot of/lots of apples plenty of apples most apples all apples Ø Ø Ø Ø Ø Ø Ø Ø Ø Ø a little rice much rice a great deal of rice no rice some/any rice a lot of/lots of rice plenty of rice most rice all rice An expression of quantity may precede of a noun. Some expression of quantity are used only with count nouns, as in (a) and (b) some are used only with noncount nouns, as in (c). Some are used with both count and noncount nouns, as in (d). One, each and every. SINGULAR EXPRESSIONS OF QUANTITY: ONE, EACH, EVERY. a) One soda is on the table. (b) Each soda is served by the waitresses. (c) Every soda is 4 dollars. One, each, and every are followed immediately by singular count nouns (never plural nouns, never noncount nouns). (d) One of the waiters was late to work. (e) Each (one) of the waitresses has a schedule. (f) Every one of the waiters has a schedule One of, each of, and every one of are followed by specific plural count nouns (never singular nouns; never noncount nouns). Each and every have essentially the same meaning. Each is used when the speaker is thinking of one person/thing at a time: Each Housekeeper has a schedule. = Mary has a schedule. Carlos has a schedule. Every is used when the speaker means “all”: Every housekeeper has a schedule. 42 Inglés Técnico Some and Any SOME AND ANY Explanations Some Please buy some napkins. Use some in affirmative statements and questions. There’s some milk in that cup. Do you have some shopping bags? Would you like some spaghetti? Use any in negative statements and in affirmative and negative questions There aren’t any plates on the table. I don’t use any salt at all. Do you have any pots in your kitchen? Isn’t there any fish? Atención al Cliente Any Examples Complete the sentences. Use a or some. a. Paula, I’d like _____ ham sandwich, and I’d like _____ milk. b. I’d like ____ fish sandwich and _____ rice. c. I want _____ hamburger _____ and _____ fries. d. We want _____ hamburger, and she wants _____ hot dog. All of us want ____ juice. e. I want _____ cheese on my hamburger, please. f. I’d like _____ piece of cheesecake on my dessert. g. We’d like ____ eggs for breakfast. h. Would you like _____ glass of water? Few/Little and A few/A little A FEW/ A LITTLE AND FEW/LITTLE Explanations A few Any Few Little A few is used with count nouns in affirmative statements and affirmative and negative questions. A little is used with noncount nouns in affirmative statements and affirmative and negative questions. Examples There are a few olives in the har. Would you like a few potatoes? Aren’t there a few cookies in the box Paula? I’d like a little tomato sauce on my pasta. Is there a little sugar on that bowl? Don’t you want a little milk in your tea? Few is used with plural countable nouns. When we say Few it means nearly none. Few is a negative idea. I feel bad for her. She has few friends in the hotel. Little is used with uncountable nouns When we say little it means nearly none, nearly nothing. Little is a negative idea. I have little money. I don’t even have enough money to buy food for dinner. Inglés Técnico 43 Put a few or a little on each line. Example: Do you have time for ____a little_____ coffee and ____a few_____ cookies? a. I usually put __________ sugar in my tea. b. Cooks need __________ pots and pans to make dinner. c. Can you get me __________ apples and __________ orange juice, please? Atención al Cliente d. I’d like __________ napkins, please. e. Does your brother want __________ pieces of bacon with his eggs? f. Would you like __________ soup? g. There are __________ forks, but there aren’t any spoons. h. We’re having __________ cake for dessert and __________ cups of coffee. Much/Many A FEW/ A LITTLE AND FEW/LITTLE Explanations Examples Many Many is for plural nouns in affirmative and negative statements and questions. Used with Count nouns. I don’t like many kinds of vegetables. Aren’t there any eggs on the refrigerator? Bottles of milk, jars of marmalade, dollars, minutes. George has so many tables to clean. Much Much is for noncount nouns only- mainly in negative statements and affirmative and negative questions. Much doesn’t usually appear in affirmative statements We don’t drink much tea or coffee. Does chicken have much cholesterol? Milk, marmalade, money, time, etc. Carlos has too much money. How many How many begins a question about a number, so it appears only before a plural noun-or if the noun is understood How many How many How many have? How many eggs do you want? cakes are you making? different vegetables do you How much begins a question about an amount, so it appears only before a noncount noun or if the noun is understood. How How How How coffee does he drink? rice do we need? pizza can you eat? can you eat? How much much much much much Possible Answer - - Two Only one Three do you have? Three cups. Ten pounds. Two slices. Write much or many. In some sentences, you will need to choose the correct verb in parentheses. i. I haven’t visited __________ restaurants in the city yet. j. There (isn’t/aren’t) __________ __________ money in his bank account. k. I haven’t gotten __________ mails lately. 44 Inglés Técnico l. I don’t get __________ glasses to wash. m. There (isn’t/aren’t) __________ __________ hotels in my hometown. n. There (is/are) __________ too __________ furniture in Anna’s living room. o. I couldn’t find __________ information in that book. p. How ___________ homework did the teacher assign? q. I haven’t met __________ people since came here. Atención al Cliente Complete the sentences with How many or How Much. a. ________ ________ money do you have in your wallet? b. ________ ________ bottles of wine to you need for the banquet? c. ________ ________ languages do you speak? d. ________ ________ homework does your teacher usually assign? e. ________ ________ tea do you want madam? f. ________ ________ sugar do you put in your tea? g. ________ ________ trays are you going to use? h. ________ ________ water do you need to cook rice? A lot of A LOT OF Explanations A lot of is for affirmative and negative statements and A lot of questions. Examples There There There There There There is a lot of money. is a lot of beer. is a lot of information. are a lot of rooms. are a lot of guests. are a lot of chairs. Fill in the blanks with a lot of, much or many. a. There aren’t __________ in tonight. b. There’s __________ preparation to do. c. Do you have __________ single rooms? d. There isn’t __________ time before we open. e. There are __________ vegetables to prepare. f. Do we have __________ hot starters today? g. Is there __________ work to do this morning? h. There are __________ beds to make. Inglés Técnico 45 REVIEW OF VOCABULARY Listen to ordering a drink conversation again and tick the sentences you hear. 1. Can you bring us a glass of water, please? 2. Could you bring us the wine list, please? 3. Could we see the wine list, please? Atención al Cliente 4. Could I see the list, too, please? 5. Could I have some ice in it, please? 6. Put some ice in it, please. 7. Could you close the window, please? 8. Close the window, it’s a bit cold. Put the words in the following sentences in the correct order. 1. you/Could/please/menu/bring/the/me ________________________________________ 2. my/please/have/Can/coat/I ________________________________________ 3. name/me/Could/your/tell/you/please ________________________________________ 4. in/please/corner/we/a/Could/table/the/have ________________________________________ 5. Peter/some/have/Can/I/bread ________________________________________ 6. show/table/us/Could/please/you/our/to ________________________________________ 46 Inglés Técnico Listen to the pronunciation of a and of in these sentences. Then practice saying the sentences. 1. Could I have a glass of wine, please? 2. Would you like a cup of coffee? 3. There’s a round table near the piano. 4. The bartender makes a special cocktail for me. 5. Is there a costumer in the bar? Atención al Cliente 6. Would you like an aperitif, madam? 7. I’ll have a pint of lager, please. Tableware for wine Match the words in the box to the pictures. Use a dictionary to help you. Ice bucket 1 corkscrew Decanter whitecloth wine label coaster Inglés Técnico wine basket cork 47 There is/There are: Affirmative and Negative Statements LISTENING Atención al Cliente Read the menu. Which foods do you like? Which foods do you dislike? Read along silently as you listen to a natural conversation. Waiter: Are you ready to order? Or do you need some more time? Costumer: I’m ready. I think I’ll start with the black bean soup. Then I’ll have the roast chicken. That comes with salad, doesn’t it? Waiter: Yes, it does. And there’s also a choice of vegetables. Tonight we have carrots or grilled tomatoes. Costumer: The carrots, please. Waiter: Certainly. Anything to drink? Costumer: I’ll have bottled water, no ice. COMPREHENSION Look at the menu again. Check √ the information you can find. Discuss your answers with your classmates. 1. _____ food choices. 2. _____ beverage choices. 3. _____ prices. 4. _____ the name of the restaurant owner. 48 Inglés Técnico 5. _____ the name of the waiters and waitresses. 6. _____ the name of the chef. Read the conversation carefully again. Then write true or false. _____ 1. The costumer orders carrots. _____ 2. The costumer doesn’t order soup. _____ 3. The chicken comes with salad. Atención al Cliente _____ 4. The chicken comes with a vegetable. Tell your classmates the items that you would like to order from the menu of the World Café. 1. Appetizer: ________________________________ 2. salad: ________________________________ 3. entrée/main course: ________________________________ 4. dessert: ________________________________ 5. beverage: ________________________________ Pair work: Compare your choices. Are they the same or different? GRAMMAR Structure THERE a) There (b) There BE is are THERE + BE PLACE SUBJECT a oven four stoves here. in the middle. There + be is used to say that something exists in a particular place. Notice: The subject follows be: there + is + singular noun there + are + plural noun Affirmative and negative statements. We use There is/There are to say that something exists or doesn’t exist. The real subject usually comes after There is/There are. Inglés Técnico 49 A FEW/ A LITTLE AND FEW/LITTLE Explanations Atención al Cliente Affirmative Statements Negative Statements Examples Use There is for singular nouns and things you can not count. There is a head chef in the hotel. There is a head waiter in the hotel. There is oil on the floor. Use There are for plural nouns; that is to say, we use there are for plural subject. There are two salad cooks. There are 600 hundred students in this school. There are four windows in that area. To say the opposite; that is to say, the negative for of this structure. Excuse me; There is not a bartender in the bar. There is not a dining room assistant. There is not ice on the refrigerator. Use There isn’t (is + not). There are not There are not There are not There are not restaurant. Use There aren’t (are + not). chairs in this room. two pictures in the wall. Just one. napkins in table eleven. any bedside tables in the Complete the description of the restaurant with there is/there are. _______ _____ many things in this restaurant. _______ _____ bar next to the souvenirs store. On the right of the hall way _______ _____ tables where you can order any type of food. The waitress is at the end of the hall way attending to some costumers. _______ _____ two tables taken and _______ _____ six cups on the bar. Fill in the blanks. Use there is/there are or the verb be. I _____ the manager of the Savoy Hotel. My name _____ Mr. Black. The hotel _____ in Main Street. _______ _____ 100 double rooms and 20 single rooms. _______ _____ a bar and a restaurant. _______ _____ table d´hôte meals at lunchtime and table d´hôte and á la carte in the evening. 50 Inglés Técnico LISTENING Listen to there is/there are. Practice saying the words. 1. There are two new chefs at the Whitehouse. 4. There are three objects on the table. 2. There’s an oven in the pastry section. 5. There aren’t any guests in the bar. 3. There isn’t a fridge in the meat section. THERE + BE Atención al Cliente Contractions CONTRACTIONS there + is = there’s there + are = there’re (a) There’s a river near the hotel. (b) There’re two parks near the hotel. LISTENING Listen to each sentence. Circle the word you hear. Note: You will hear contractions for There is and There are. Example: __________ several windows in this room. 1. There’s There’re 7. There’s 2. There’s There’re 8. There’s 3. There’s There’re There’re 4. There’s 5.There’s There’re There’re 6.There’s There’re There’s There’re There’re Yes/No Questions Affirmative Questions Negative Questions Examples Affirmative Answers Is there any juice in the refrigerator? Yes, there is. Are there any eggs in the refrigerator? Isn’t there a map of the park? Aren’t there any hills on the hike? Negative Answers No, there’s not. No, there isn’t. Yes, there are. No, there aren’t. Yes, there is. No, there’s not. No, there isn’t. Yes, there are. No, there aren’t. Inglés Técnico 51 Yes/No Questions Complete each sentence or question with a form of there is or there are. 1. ____________ anything in the fridge? 2. ____________ any cookies? Atención al Cliente 3. I hope ____________ no chocolate in this cake. I’m allergic. 4. ____________ anything to eat in this house? I’m hungry. 5. ____________ eggs in the fridge. We could make an omelet. 6. I don’t think ____________ any vegetables on the menu. 7. ____________ too much sugar in this coffee. 8. ____________ enough lettuce to make a salad? Work with a partner. Ask questions about the contents of the refrigerator in the picture. Use the nouns in the list in your questions. Use Is there…? or Are there…? Example: PARTNER A: Is there any cheese in the refrigerator? PARTNER B: Yes, there is. PARTNER A: Are there any onions in the refrigerator? PARTNER B: No, there aren’t Cheese Eggs Bread Apples Butter Potatoes Vegetables 52 Onions Strawberries Oranges Orange juice Fruit Flour Pickles Inglés Técnico Vocabulary Vocabulary building. Categories of food. Look in the internet for more fruit, vegetables, meat, seafood, grains, dairy products, oils and sweets and add them to the list. Atención al Cliente ________________ ________________ ________________ _________________ _________________ _________________ ______________ ______________ ______________ ________________ ________________ ________________ ________________ ________________ ________________ _________________ _________________ _________________ ______________ ______________ ______________ ________________ ________________ ________________ Discuss what to eat. Use foods you like and eat. Use the guide or create a new conversation in your own way. A: What is there to eat? B: __________. A: Is that all? I’m in the mood for __________. B: __________... Inglés Técnico 53 Atención al Cliente Pair work. Together right a check mark next to the foods you think are healthy. Write an X next to the foods you think are not healthy. Do you agree or disagree? On the notepad, classify the foods from the pictures. 1. Spicy: _______________________________ 2. fatty: ________________________________ 3. salty: ________________________________ 4. sweet: _______________________________ Discuss with your classmates what kinds of food do you like? Do you eat healthy foods? What do you eat in moderation? Complete with there is/there are. 1. __________ too much pepper in the soup. 2. I hope __________ not too much sugar in the cake. Sugar isn’t good food for you. 3. I’m looking for a good restaurant. __________ any restaurants near you? 4. __________ any low-fat desserts on the menu? 5. __________ an inexpensive restaurant nearby? 6. You should eat some fruit. __________ some oranges on the kitchen table. 7. __________ enough cheese in the fridge for two sandwiches? 8. I’m in the mood for soup. What kind of soup __________. 54 Inglés Técnico Unidad V: Solicitudes y Servicios del Cliente Verbos de Acción/Action Verbs READING Making cocktails. Two guests are at the bar in Madre’s restaurant. This is my favorite bar in London. Hello Peter, how are you? Peter: Fine thanks, Mr. Marquez. What would you like to drink? Mr. Marquez: Svetlana, this is Peter. You must try one of his cocktails. Svetlana: Ok. What do you recommend, Peter? Peter: How about something British? A Gin Fizz? It’s my favorite cocktail. It’s made with gin, lemon juice, sugar and… Svetlana: Sorry, I don’t like gin very much. We don’t drink it in Russia. Peter: Ah, the perhaps something with vodka for the beautiful Russian lady? How about a Bloody Mary? Also very British, but with vodka. Svetlana: What’s in it? Peter: Vodka, tomato juice, lemon juice, Tabasco and Worcestershire sauce. Svetlana: Ok. I’ll have one of those. Peter: Great! One Bloody Mary coming up. And for you Mr. Marquez? The usual? Mr. Marquez: Yes please, Peter. A Gin Fizz is fine for me. Atención al Cliente Mr. Marquez: COMPREHENSION Read and cross out the one incorrect answer from the options below. 1. 2. Mr. Marquez knows… a. London b. The Madre’s Restaurant c. Moscow Peter recommends a… a. Gin and tonic b. Gin Fizz c. Bloody Mary Inglés Técnico 55 Atención al Cliente 3. Svetlana… a. Doesn’t drink alcohol b. Doesn’t like Gin c. Doesn’t know Madre’s Restaurant. 4. A bloody Mary is made with… a. Tomato juice b. Sugar c. Worcestershire sauce 5. Gin Fizz is a favorite cocktail for… a. Peter b. Mr. Marquez c. Svetlana GRAMMAR Action verbs are used to show when somebody does something. Action Verbs Meaning Examples (To) Clean, clean up Remove dirt, dust and other messes. After you clean up room 15 you can take your break. (To) Dry Take the water out of something. Please dry the dishes fully before you put them away in the cupboards. (To) speak To say words, to talk. I love to speak English when I’m depressed. (To) show To present, to indicate, to instruct by demonstrating. I love to show the restaurant to the guests. (To) prepare To mix, to make, to produce a drink. I am the bartender and I prepare all the drinks for the clients. Attend to To give attention to the client, turn your attention to the client, take care of a table. I attend seven tables at the same time. (To) serve To present food or drinks, to send or bring something to a table. I serve seafood to the clients almost every day. (To) drink To take liquid into your mouth and swallow it. I drink water every day, it keeps me healthy. (To) mix To combine two or more different substances to become a single one. If we mix White Rum, Mint, Lemon and Soda we get a Cuban Mojito. (To) add To put something with something else, or with a group of other things. Just add a little bit of salt. (To) assist To help someone do something. She returned to the bar to assist in the drink mixing. (To) aid To help someone or help something to happen. I need to aid them to finish the preparation for the event. (To) bring To take something or someone with you to a place. To move something somewhere. I bring the ashtrays to the smoking tables. (To) help To make it easier for someone. I help my colleagues to mix the drinks. 56 Inglés Técnico GRAMMAR Structure FORM AND BASIC MEANING OF THE ACTION VERBS 1st PERSON 2nd PERSON 3rd PERSON SINGULAR I talk you talk PLURAL We talk you talk they talk (a) I eat breakfast every morning. (b) Olga speaks English every day. (c ) We sleep every night. (d ) They go to the beach every weekend. The action verbs are something that a person can do. Action verbs can also be actions you can’t see such as think or want. Action verbs can be timetelling verbs. They tell when something takes place, in the preset, in the future or in the past. The bartender mixes Amaretto, cream of Coconut, Evaporated milk and Rum to make a Julio López. She serves the food to the clients. Affirmative, negative statements and questions. Negative Positive Subject Modal Subject do not verb I/you/we/they drink I/you/we/they do not drink he/she/it drinks he/she/it does not drink Positive do Subject verb do I/you/we/they drink? does he/she/it drink? Inglés Técnico 57 Atención al Cliente she talks he talks it rains Notice: The verb after she, he, and it (3rd person singular) has a final -s: talks. Choose the correct completions. 1. My mother and father __________ breakfast at 7:00 every day. (eat/eats) 2. My mother __________ tea with her breakfast. (drink/drinks) 3. I __________ a bath every morning. (take/takes) Atención al Cliente 4. My sister __________ a shower. (take/takes) 5. I __________ English with my friends. (study/studies) 6. We __________ to school together every morning. (walk/walks) 7. Class __________ at 9:00 every day. (begin/begins) 8. It __________ at 12:00 for lunch. (stop/stops) 9. We __________ in the cafeteria. (eat/eats) 10. My friends and I __________ home at 3:00 in the afternoon. (go/goes) SPELLING AND PRONUNCIATION OF FINAL -ES SPELLING sh ch ss x (a) push → pushes (b) teach → teaches (c) kiss → kisses (d) fix → fixes Ending of verb: -sh, -ch, -ss, -x. Spelling: add -s. PRONUNCIATION: /ez/. ADDING FINAL -S/-ES TO WORDS THAT END IN -Y (a) cry → cries try → tries End of verb: consonant + -y. Spelling: change y to i, add -es. b) pay → pays enjoy → enjoys End of verb: vowel + -y. Spelling: add -s. Use the verbs in parenthesis to complete the sentences. 1. Alice __________ the restaurant is closing. (Clean) 2. Alex __________ the glasses after washing them. (dry) 3. Jason __________ English all the time with American tourists. (speak) 4. Sonya __________ how to prepare an Alexander to the clients. (show) 5. Joon Kee often __________ a Cuban Mojito, which is his favorite drink. (prepare) 6. Peter always __________ table six on Mondays. (attend) 7. Tina usually __________ tables ten and twelve at night. (serve) 8. Eric __________ Tequila whenever he comes to the restaurant. (drink) 9. Jenny 10. 58 __________ different drinks to get cocktails that are not on the menu. (mix) When Jack arrives to the restaurant, he __________ his colleagues serve the clients. (help) Inglés Técnico Match the words in the box to the pictures. Then practice saying the words. Salt 2 ice mint leaves lime zest grenadine sugar pineapple juice Atención al Cliente Presente Progresivo Present Continuos READING George: Are you ready to order?? Alison: Not really. Could you tell me what Cuban Mojito is? George: Of course madam. It’s made of White Rum, mint, lemon and soda. Alison: I see. And what’s Negroni? George: Negroni is made of Gin, Campari and red Cinzano. It’s served as a Cocktail madam. Carmen: That sounds nice. I think I’ll have that for a starter Alison: I feel like a hot starter. Do the Polish potato pancakes have garlic on them? George: No, madam. Alison: Good, I’ll have that then. Inglés Técnico 59 George: And what would you like as a main course? Atención al Cliente Carmen: I think I’ll go for the Madre’s Couscous. George: So couscous for you madam. And for you madam? Alison: Let me see. The North Sea looks delicious. I think I’ll have that. George: Excellent choice madam. Would you like a side plate to go with it? Alison: Ok, We’ll share a Waldorf salad. George: A Woldorf salad. And what would you like to drink? Alison: We’ll have tea, please. George: Certainly madam. Thank you. COMPREHENSION Alison Start Main Course Side dish Drinks Fiona Negroni GRAMMAR Structure BE + -ING: THE PRESENT CONTINOUS TENSE (am + -ing (a) I am drinking wine. is + -ing (b) She is bringing the menu to table number seven. are + -ing (c) You are preparing a good drink for those people. In (a): When I say this sentence, I am drinking wine. The action drinking is happening right now, and I am saying the sentence at the same time. Am, is, are = helping verbs drinking, bringing and preparing = the main verb. Am, is, are + -ing = present continuous tense 60 Inglés Técnico SPEAKING Your teacher will perform and describe some actions. Listen for the form of the verb. Answer questions about these actions. Example: add TEACHER: (pantomime adding) I am adding a little bit of water to the glass. What am I doing? STUDENT: You are adding water to the glass. 4. attend to 2. dry 5. serve 3. speak 6. mix Atención al Cliente 1. Clean Spelling SPELLING OF –ING END OF VERB → -ING FORM Rule 1 Rule 2 Rule 3 Rule 4 A CONSONANT + -e → DROP THE -e and ADD -ing smile → smiling write → writing ONE VOWEL + ONE CONSONANT → DOUBLE THE CONSONANT and ADD -ing sit → sitting run → running TWO TOWELS + ONE CONSONANT → ADD -ing; DO NOT DOUBLE THE CONSONANT read → reading rain → raining TWO CONSONANTS → ADD -ing; DO NOT DOUBLE THE CONSONANT. Stand → standing push → pushing. Write the –ing forms of the following words. 1. Take __________ 6. Join __________ 2. Come __________ 7. Hurt __________ 3. Dream__________ 8. Plan __________ 4. Bite __________ 9. Study __________ 5. Hit __________ 10.Jump __________ Inglés Técnico 61 Negative Statements PRESENT PROGRESSIVE: NEGATIVES Atención al Cliente a) I am not serving. I am cleaning. (b) Ben is not drying the glasses. He is attending table five. (c) Mr. And Mrs. Brown are not eating at the restaurant. They are drinking cocktails at the Cocktail Lounge. Present progressive negative am is → + not + -ing. are Complete the sentences with the correct form of the present continuous. 1. The chef (cook) ____________________ an omelet. 2. You (not/listen) ____________________ to me! 3. Antonio (read) ____________________ book. 4. I (not/work) ____________________ today. 5. The sommelier (recommend) ____________________ the wine. 6. Mr. Perrault (finish) ____________________ still ____________________ his main course. Use the present continuous for actions in progress now and for some future Actions. TIP Form the present continuous with be and a present participle (base form + -ing). I’m drinking wine at the bar. Action in progress now) Tomorrow I’m closing the restaurant really early. (Future action) Questions PRESENT PROGRESSIVE: NEGATIVES QUESTION → SHORT ANSWER (a) BE + SUBJECT Is Mary (b) Are you + -ING sleeping? → Yes, she is. (She’s sleeping) → No, she isn’t. (She isn’t sleeping) → No, she’s not (She’s not sleeping) watching TV? → Yes, I am. (I’m watching TV) → No, I’m not (I’m not watching TV) Q-WORD + BE + SUBJECT + -ING (c) Where is Mary sleeping? → In bed. (She’s sleeping in bed) (d) What is Ted watching? → A movie. (Ted is watching a movie) (e) Why are you watching TV? → Because I like this program. (I’m watching TV because I like this Program) 62 Inglés Técnico Question practice. Make questions. 1. _______________________________ students? a. Yes, she is. (The teacher is helping the students? 2. _______________________________ ? a. Yes, he is (George is serving the clients) 3. _______________________________ ? Atención al Cliente a. No, I’m not. (I’m not sleeping) 4. _______________________________ in class? a. Yes, they are. (The students are learning a lot in class) 5. _______________________________ in cash? a. No, I’m not (I am not paying in cash) Answer these questions about now. 1. What are you doing? 2. Where are you sitting? 3. What book are you using? 4. What are you studying? 5. What’s your teacher doing? Positive I Negative Question I'm drinking wine. I'm not drinking wine. You 3 ______________________ 4 _________________ Are you baking the lemon cake? He She It She's preparing a cocktail. 5 _________________ 6 ___________________ We 7 ______________________ We are not eating bread. 8 ___________________ You 9 ______________________ They 11 _____________________ Are you having an appetizer? Jim and Julie aren't coming tonight. Inglés Técnico 12 __________________ 63 Look at the traditional UK and continental breakfasts below. Match the names to the pictures. Use a dictionary to help you. croissant coffee cold meat grapefruit jam toast eggs pastries cereals tea mushrooms sausages Atención al Cliente Milk 10 bacon EXPRESSION TO LEARN What do these expressions mean to you? Make sentences with them. 1. How are you paying today? 2. Service and tax are included. 3. Would you sign here, please? 4. Here’s your receipt 5. Do you have a credit card? 6. Do you have some form of identification? 7. Don’t worry, sir. I’ll stamp it. 64 Inglés Técnico fruit juice tomato rolls Pasado Simple/The Simple Past READING What can you find on the menu? How is it organized? Read the menu and complete it with the words in the box. cold vegetarian dishes starters meat dishes hot fish dishes main courses Atención al Cliente side dishes COMPREHENSION How is the menu different to ones in your country? Inglés Técnico 65 GRAMMAR Regular verbs 13.1. Affirmative Statements Positive Subject Verb Atención al Cliente I/You/he/she/it/we/they prepared Verb + -ed = the simple past tense I You He She It + We You They Object dinner Prepared (Verb + -ed) Irregular Verbs Present Add Call Close Combine Complete Create Change Empty Employ Enter Start Introduce Book Present Prepare Serve 66 Past Added Called Closed Combined Completed Created Changed Emptied Employed Entered Started Introduced Booked Presented Prepared Served Present Exchange Finish Handle Register Reduce Provide Save Supervise Watch Treat Help Fill Welcome Like Study Mix Inglés Técnico Past Exchanged Finished Handled Registered Reduced Provided Saved Supervised Watched Treated Helped Filled Welcomed Liked Studied Mixed Complete the sentences. Use the words in the list. Use the simple present or the simple past. ask erase smile walk cook dream rain shave stay wait watch work It often ___rains___ in the morning. It ____rained____ yesterday. I __________ to school every morning. I __________ to school yesterday morning. Sue often __________ questions. She __________ a question in class yesterday. Mike __________ his own dinner yesterday evening. He __________ his own dinner every evening. I usually __________ home at night because I have to study. I __________ home last night. I have a job at the library. I __________ at the library every evening. I __________ there yesterday evening. When I am sleep, I often __________. I __________ about my family last night. Linda usually __________ for the bus at a bus stop in front of her apartment building. She __________ for the bus there yesterday morning. The teacher __________ some words from the board a couple of minutes ago. He used his hands instead of an eraser. Our teacher is a warm, friendly person. She often __________ when she is talking to us. Rick doesn’t have a beard anymore. He __________ it five days ago. Now he __________ every morning. Negative statements Negative Negative Did Not Verb Object I/you/he/she/it/we/they did not prepare dinner I You He She It We You They + did not + main verb Notice: The simple form of the main verb is used with did not NEGATIVE CONTRACTION: did + not = didn’t Inglés Técnico 67 Atención al Cliente I __________ a movie in Television last night. I usually __________ TV in the evening because I want to improve my English. Complete the sentences with the correct form of the simple past. 1. Rosa and Jan (start) __________ to work in the restaurant around October. 2. Susan (introduce) __________ Jan to Mr. Grant on his first day at work. 3. Sam (not/introduce) __________ Rosa to the Hotel Manager, but to the rest of the kitchen staff. 4. Ms. Georgina Porter (book) __________ her wedding banquet at the Casablanca. Atención al Cliente 5. (Show) __________ Jan __________ the American guest the way to the Casablanca? 6. Jan was nervous when he (fill) __________ in his first booking form? 7. Jan also (Welcome) __________ the Kerrigans to the restaurant, but he (not/present) __________ them with the menu. 8. (like) __________ Rosa __________ the cocktail Peter (Prepare) __________ for her? SPEAKING Pair work. Check all the activities you did yesterday. Tell your partner. Share as few of your partner’s answers with your class. 1. _____ ask the teacher a question. 8. _____ watch TV. 2. _____ cook dinner. 9. _____ work at my desk. 3. _____ wash some clothes. 10. _____ wait for a bus. 4. _____ listen to music on the radio. 11. _____ smile at several people. 5. _____ use a computer 12. _____ talk on a cell phone. 6. _____ stay home in the evening. 13. _____ dream in English. 7. _____ walk in a park. 14. _____ dream in my language. Match the words in the box to the pictures. Then practice saying the words. lamb goose eel avocado pear goat sole broccoli potato lobster rosemary 68 Inglés Técnico Estructuras interrogativas y afrimaciones del pasado simple Yes/No questions THE SIMPLE PAST YES/NO QUESTIONS DID + SUBJECT + MAIN VERB SHORT ANSWER + (LONG ANSWER) → Yes, she did. (She walked to school) → No, she didn’t (She didn’t walk to school) (a) Did Mary walk to school? → Yes, I did. → No, I didn’t. ( I came to class) ( I didn’t come to class) Pair work. Student A works with the second box. Student B works with the first box. Use the verbs in the box to find out what your partner did last weekend. Watch Work Study A: Did you watch any films last week? Serve Dance Buy Go Prepare B: Yes, I watched a film with Mel Gibson. Practice your English A: Did you serve any guest last weekend? Listen to music Talk B: Yes, I served lots of guests. Irregular Verbs THE SIMPLE PAST: IRREGULAR VERBS Some verbs don’t have -ed forms. Their past forms are irregular. PRESENT PAST PRESENT PAST Come Came buy bought do eat get go have put see sit stand write bring did ate got went had put saw sat stood wrote brought Inglés Técnico drink drive begin say tell break hear pay speak take sell drank drove began said told broke heard paid spoke took sold 69 Atención al Cliente (b) Did you come to class? Change each verb in these sentences into the Simple Past. 1. They (arrive) at the hotel yesterday. 2. She (book) a table by phone. 3. The wine waiter (open) a bottle of Champagne. Atención al Cliente 4. The Chef (cook) a wonderful meal. 5. The butter (melt) in the hot pan. 6. We (finish) our first course the minutes ago. Voz Pasiva/Pasive voice Future Simple Will READING Read the different situations between the waiter, the waitress and the guests. Discuss your them with your classmates. Juan: Waiter, we ordered our drinks 20 minutes ago. George: I’m terribly sorry, sir. I’ll se the wine waiter for you. Juan: My steak is overdone. I asked for it rare. George: I’m sorry, sir. I’ll change it for you. Juan: Waiter, this is the worst soup I’ve ever tasted. It’s terribly salty. Helen: I’ll take it back to the kitchen, sir. Would you like to order something else? Sarah: Waiter, you must have the slowest service in town. George: I’m sorry madam. We’re short-staffed tonight. I’ll be with you in a moment. Sarah: I’m sorry, but I asked my dessert without cream. George: So sorry madam. One moment and I’ll change it for you. Juan: I don’t like to complain but this dish is completely uneatable. Helen: I’m sorry, sir. What exactly is wrong? Juan: Helen: 70 The meat is completely uncooked. I’ll speak to the chef immediately, sir. Can I bring you something else? Inglés Técnico Sarah: Look at this glass, waiter. There’s lipstick on it. George: My apologies, madam. I’ll get you a new one. Sarah: Waiter, this is the draughtiest spot in the restaurant. Can you find us another table? George: One moment, madam, I’ll see what I can do. COMPREHENSION 2. Write in a piece of paper the main idea of each situation and then share them with your classmates. 3. Choose one of your classmates to work with you. Read every situation again and dramatize them with your partner. GRAMMAR Affirmative and Negative Statements STATEMENTS WITH THE SIMPLE FUTURE TENSE Examples Purpose Affirmative Explanations Intentions We’ll have a lot of clients this month. For the simple future tense, will is followed by Offers and I’ll serve you the best way I can. the simple form of the Promises verb. These contractions It will be the best wedding are common after subject banquet. pronouns: I’ll, We’ll, Predictions It will be sunny on Sunday. You’ll, He’ll, She’ll, You’ll drive me to the bar. I hope. They’ll. Negative We won’t have a lot of clients this month. I won’t serve you the best way I can. It won’t be the best banquet wedding banquet. It won’t be sunny on Sunday. You won’t drive me to the bar store. EXPRESSIONS TO LEARN 1. I’ll get one. 2. I’ll bring some 3. I’ll be right with you. 4. I’ll get some right away. 5. I’ll be right back. Inglés Técnico 71 Atención al Cliente 1. What do you think these situations are about? Complete the following sentences with the correct form of Will. 1. I’d like a beer. I _____ show you to your table. 2. He _____ show you to your table. 3. I _____ bring some napkins fro you right away. Atención al Cliente 4. She _____ get a beer for you right away. 5. He _____ bring some bread for you right away. 6. I _____ get another spoon for you, madam. 7. The water jug is empty. I _____ get some more. Yes/No Questions and short answers YES/NO QUESTIONS WITH THE SIMPLE FUTURE TENSE Explanations Affirmative Yes/No questions with will may be requests. Negative Negative Yes/No questions may suggest surprised Examples Will you make a deposit? Will you pay in cash? Possible Answers Affirmative Yes, I will. Yes, I will Won’t you pay in cash? Yes, we will. Won’t they drink the Cuban Mojito? Yes, they will. Make questions with the phrases in parenthesis. 1. A: ______________________________? B: Yes, __________ (I’ll put the salt pepper pots on the table) 2. A: ______________________________? B: No, ___________ (George won’t get a glass of water to the client on table six) 3. A: ______________________________? B: Tomorrow afternoon. (I will clean the wine glass) 4. A: ______________________________? B: Yes, __________ (Anna will pick up the fork from the floor) 5. A: ______________________________? B: In a few minutes. (She will give you the ashtray) 72 Inglés Técnico Negative No, I won’t. No, I won’t. No, we won’t. No, they won’t. 6. A: ______________________________? B: Yes, __________ (Dinner will be ready in a few minutes) 7. A: ______________________________? B: No, ___________ (They won’t bring more bread to you) Wh Questions Explanations Examples Except when who or what is the sentences subject, will or won’t separates the question word (Who, What, Where, When, Why, How) from the subject. What will you do on Saturday? I’ll go shopping. When will you go to the bakery? I’ll go this afternoon. Why won’t you come with us? I don’t feel well. Why won’t your friend order Pasta? Because he doesn’t like pasta. Affirmative Negative Possible Answers Be Going To READING Head waiter: Deon’s. Can I help you? Woman: Can I speak to the Head waiter, please? Head waiter: Speaking. How can I help you? Woman: I’d like to book a table. What time do you serve lunch? Head waiter: We serve lunch from 12:00 to 2:30. Woman: Ok… Are you open every day? Head waiter: From Tuesday to Sunday. We’re closed on Mondays in winter. Woman: Can I book a table for Sunday, please? Head waiter: Certainly, madam. How many for? Woman: For 6 people. Head waiter: And what time? Woman: For one o’clock. Head waiter: What name Is it, please? Inglés Técnico 73 Atención al Cliente INFORMATION QUESTIONS WITH THE SIMPLE FUTURE TENSE Woman: My name is Mrs. Richards. Head waiter: Table for 6 on Sunday at 1 pm. Thank you very much, Mrs. Richards. Goodbye. Woman: Goodbye. Atención al Cliente COMPREHENSION Pair work. Choose one of your classmates. Dramatize the dialogue and explain to your classmates what the dialogue is about. GRAMMAR Affirmative and negative statements Yes/No Questions Explanations Examples Affirmative Olga is going to shopping. Paulo and Bianca are going to have a A phrase with be going romantic dinner at Madre’s Restaurant. to + a simple verb is the most common Carlos is going to see a movie. future form Thomas and Alfonso are going to play football Negative Olga is not going to go shopping. Paulo and Bianca are not going to have a romantic dinner at Madre’s restaurant. Maria is not going to see a movie. Thomas and Alfonso are not going to play football. Complete the following sentences using the Be going to. 1. I ____________________ the limoges plates (use) 2. I ____________________ the Venetian glasses. (Not/Use) 3. I ____________________ my family next week. (Visit) 4. We __________________ enough champagne glasses for all the guests. (not/have) 5. They __________________ their daughter. (see) 74 Inglés Técnico Yes/No Questions YES/NO QUESTIONS WITH BE GOING TO Explanations Affirmative Are you going to order the roast beef? Yes, I am. Are you going to go to the restaurant Yes, I am. to have dinner tonight? Isn’t going to be a Convention on Yes, It is. Saturday at the Restaurant? Negative Aren’t they the owners of the bar? Yes, They are. Negative No, I am not. No, I am not. No, It is not. No, They are not. SPEAKING Work in groups. Find out the other students´ plans for the weekend. When you finish, report them to the rest of the class. Example: A: What are you going to do at the weekend, Josephine? B: I’m going to work at the bar. B: Josephine is going to work at the bar at the weekend. You Student A Student B Student C Student D Inglés Técnico 75 Atención al Cliente Affirmative In yes/no questions about the future, put the appropriate form of be before the sentence subject. Possible Answers Examples Unidad VI: Sugerencias Condicion real If READING Desserts. What type of dessert is traditional in your country? What is it made of?. Listen to two guests Atención al Cliente order dessert. Thomas: And now my favorite part: Desserts! Excuse me, What’s sachertote? George: Sachertote? It’s an Austrian chocolate cake served with hot chocolate sir. If you Like chocolate you should try it. Thomas: Sounds great. I’ll have that. Mary: And I’d like something lighter. What do you recommend? George: I would suggest our raspberry sorbet or the lemon mousse. Both are refreshing and Light. Mary: Maybe the raspberry sorbet if it’s not to sweet. George: I can also recommend the tiramisu. Mary: What’s that? George: It’s an Italian specialty made with coffee, amaretto and mascarpone cheese. Thomas: That sounds good, I think I’ll change my mind. I’ll have that. George: Very well, sir. Mary: Nothing for me. I can have a bit of tiramisu Thomas, can’t I? COMPREHENSION Mary Thomas 1 Who knows what sachertote is? 2 Who chooses a chocolate dessert? Who asks for a light dessert? Who doesn’t want a very sweet dish? Who recommends something Italian? Who changes the order? 76 Inglés Técnico George EXPRESSIONS TO LEARN LOOK AT THESE SENTENCES AND THE INFORMATION IN THE BOX If you like chocolate, you should try the chocolate mousse. like If you feel like soup cheese chocolate I (can) recommend the chocolate mousse. you should try The tiramisu. Complete the recommendations with the words in the box. Feel like would recommend try should would suggest should try 1. If you can __________ a filling dish, you __________ try the Polish potato pancakes. 2. I can __________ the sautéed mushrooms and bamboo with soy sauce. 3. I f you like exotic dishes, I __________ suggest the avocado pear with prawns. 4. If you like seafood, you __________ the fresh seafood paella. 5. I __________ you __________ our Waldorf salad. SPEAKING Work in pairs. Use the phrases to recommend restaurants. Examples: If you like Italian food, you should try Mamma Mia´s restaurant. Inglés Técnico 77 Atención al Cliente something different the onion soup. I (would) suggest (you The cheese sauce. try) Unidad I: Moneda y Cambio Oficial Con esta unidad el alumno desarrollará la capacidad de: Informar sobre tipo de moneda, tipo de cambio oficial y lugares seguros mediante el uso estructuras pertinentes en inglés Unidad I:Moneda y Cambio Oficial Payment Methods Match the words in the box to the pictures. Credit card coins traveler’s checks bank notes Complete the sentences with in or by. 1. Can I buy _____ credit card? 2. I’ll ask the cashier to prepare the bill _____ dollars. 3. That’s great. I’ll pay _____ Visa. 4. Can we pay _____ traveler’s check? 5. I prefer to pay _____ cash, if that’s OK. Facturación 6. How will you be paying sir? _____ cash or _____ credit card? LISTENING Three guests ask George for the bill. Listen and say whether the sentences are true or false. 1. The guests ordered from the a la carte menu. _____ 2. Drinks are included in the table of Madre’s restaurant menu. _____ 3. The guests are from France. _____ 4. Rosa knows the guests. _____ 5. The guests are satisfied with the service George gave them. _____ Inglés Técnico 1 Two satisfied guests leave the Madre’s. Put their conversation with Joao in the correct order. (a) Mr. Smith: I’m not sure… Joao: Mrs. Smith: Thank you very much. Joao: (b) Mr. Smith: Joao: (c) Mr. Smith: Here’s one, it’s always better to book your table in advance. Could I get your coats? Thank you. Goodbye. Goodbye. Yes, please. Mrs. Smith: It’s a light brown raincoat and a great coat. Joao: Mrs. Smith: Thank you very much. Joao: (d) Joao: Here they are. Let me help you madam. We look forward to seeing you again. Was everything to your sophistication? Mrs. Smith: Yes, everything was perfect. Mr. Smith: We’ll certainly come back soon. Susan: Do you have our card? Now listen as your teacher reads the dialogue in the correct form and check your answers. SPEAKING Work in pairs. Use the information to write a dialogue. Practice your dialogue and then read it to the class. Facturación Guest Give the guest the bill Ask for the bill Say something is wrong Pay the bill Waiter Check and explain the bill Offer a card and get coats Say Goodbye 2 Inglés Técnico Match the words in the box to the pictures. What are the countries? Peso US dollar Euro Real Pound Sterling Yen Australian dollar Vocabulary Match the words in the box to the picture. Then practice saying the words. Crème caramel sorbet mousse yoghurt milk shake apple pie pancake/crêpe brownie jelly cheese fruit salad trifle ice cream cake cookies/biscuits Facturación Inglés Técnico 3 Comparativos y Superlativos: Comparación de objetos y Sistemas READING Listen to Rosa and George talk about the menu and put the sentences below into the correct order. Sam: Rosa, I’d like to put a new seafood dish on the menu. Any suggestions? Rosa: What about a prawn dish or mussels? Sam: Well, mussels are the cheapest seafood and I think our guests have a more expensive taste than that. Facturación Rosa: Yes, but their cheap price doesn’t mean they taste worse than any other seafood. I think they’re tastier than oysters, for example. Sam: I agree, but I still don’t think our costumers will like mussels. Rosa: Scallops. What about scallops? Sam: Scallops, hmm. How do you prepare them? Rosa: Well, first of all you put them near a hot stove to open them up. Then you remove Their shells and wash them under cold water and simmer them in a little milk with sliced onion, herbs and seasoning or in white wine stock. They’re delicious in mornay sauce and… Sam: Sound great! But before we put them on the menu, why don’t you prepare some for me to try. We could have dinner together at my place… Rosa: It’s Ok Sam, I can do them for you here this afternoon. COMPREHENSION _____ a) Sam and Rosa talk about prices and quality. __1__ b) Sam asks for suggestions about changes to the menu. _____ c) Rosa suggests another dish. _____ d) Sam invites Rosa for dinner. _____ e) Rosa suggests two dishes. _____ f) Rosa explains how to cook scallops. Don’t forget that comparatives are followed by than and superlatives are preceded by the. 4 Inglés Técnico GRAMMAR COMPARATIVE FROMS -er THAN AND MORE… THAN Explanations One syllable Adjectives and Adverbs Add -er to most one-syllable adjectives and adverbs. If a word ends in a vowel and one consonant, double the last consonant and add -er. ADJECTIVE Big Cheap Old Fat White Adjectives Ending in -y Adjectives and Adverbs with Two or More Syllables COMPARATIVE Bigger Cheaper Older Fatter Whiter These cherries are sweeter than those. This market is cheaper than others. Brown rice cooks slower than white rice. These eggs are bigger than those. If a word ends in -y, change the y to i and add -er. Funny/Funnier Pretty/ Prettier Healthy/Healthier Tasty/Tastier Spicy/Spicier Easy/Easier Busy/Busier Dry/Drier This fish is tastier than that fish. Thai food is spicier than American food. Fruit is healthier than ice cream. Use more with most adjectives and adverbs that have two or more syllables. ADJECTIVE COMPARATIVE More famous More important More interesting More expensive More Full-Bodied More Narrow The comparative forms of good, bad, and far are irregular: good/better bad/worse Far/farther (further) Inglés Técnico It’s more expensive than the other brands. It’s more nutritious than white rice. Fresh vegetables are more delicious than frozen ones. Cream tastes better than milk. Coffee is worse for your health than tea. The health food store is farther than the supermarket. 5 Facturación Famous Important Interesting Expensive Full-Bodied Narrow Irregular Comparative Forms Examples SPEAKING With a partner, take turns and compare the pairs of food items en each of the following pictures. You may want to use words of your own. Make as many sentences as you can for each picture with –er or more… than. Expensive Healthy Delicious Nutritious Tasty (Taste) good Taste (bad) Sweet Spicy Easy (Cook) fast Fattening Facturación Examples: A: Ice cream isn’t as healthy as frozen yogurt. B: Ice cream tastes better than frozen yogurt. A: Ice cream is sweeter than frozen yogurt. B: Ice cream is as expensive as frozen yogurt. A: I don’t think that’s true. I think frozen yogurt is more expensive. 1. ________________________________________________________. 2. ________________________________________________________. 3. ________________________________________________________. 4. ________________________________________________________. 5. ________________________________________________________. 6. ________________________________________________________. 7. ________________________________________________________. 8. ________________________________________________________. 9. ________________________________________________________. 10. ________________________________________________________. 6 Inglés Técnico Write the comparative form of these adjectives. 1. Old ________________________________________________________. 2. Small ______________________________________________________. 3. Big ________________________________________________________. 4. Important ___________________________________________________. 5. Easy _______________________________________________________. 6. Difficult _____________________________________________________. 7. Heavy ______________________________________________________. 8. Expensive ___________________________________________________. 9. Sweet ______________________________________________________. 10. Hot ________________________________________________________. THE SUPERLATIVE: USING -EST AND MOST. Explanations Add -est. to one syllable adjectives and adverbs. Use the before the superlative. Two-Syllable Adjectives Two-syllable adjectives ending in -er or -y usually add -est. Express the opposite idea with the least + adjective. Two syllable adjectives ending in -ful usually follow the most and the least. Old Big Cheap Old Fat Pretty Easy Other adjectives and adverbs. Oldest Biggest Cheapest Oldest Fattest Thai food is the most spicy I have ever tried. Fruit is the healthiest food. Fruit is the least healthy food. My next door neighbor is the least friendly. Prettiest Easiesr Adjectives of three or more syllables and adverbs of two or more syllables follow the most or the least to form the superlative. Expensive Important Famous Interesting Expensive Full-Bodied Narrow These cherries are the sweetest in the all world. This market is the cheapest of the country. These eggs are the biggest in the store. Facturación One-Syllable Adjectives and Adverbs Examples Most expensive Most important Most famous Most interesting Most expensive Most Full-Bodied Most Narrow The most popular sports. The most frequently watched. It’s the most expensive car. It’s the most nutritious food. Fresh vegetables are the most delicious things for vegetarian people. Inglés Técnico 7 THE SUPERLATIVE: USING -EST AND MOST. Explanations Irregulars Examples The irregular superlative forms are Good/Best Well/Best Bad/Worst Badly/Worst Far/Farthest Little/Least Many/much /Most Madre’s restaurant has the best food in town. New York has the worst traffic in United States. Use the information to write comparative and superlative sentences. 1. Prawns / tasty / oysters. ____________________________________________. 2. French wine / popular / in the UK. ____________________________________________. 3. Milk/good / for you / lemonade. ____________________________________________. 4. Lobster / Expensive / seafood / on the menu. Facturación ____________________________________________. 5. Champagne / good drink / in the world. ____________________________________________. 6. Spaghetti carbonara / creamy / spaghetti Bolognese. ____________________________________________. 7. Pasta / traditional / in Italy / in Spain. ____________________________________________. 8 Inglés Técnico SPEAKING Use the words in the box to compare the three restaurants. Which restaurant would you like to go? Why? Small comfortable large new beautiful packed old cozy traditional modern Put the following sentences in the correct form using comparatives or superlatives. Examples: The service here is (quick) than in Dino’s. The service here is quicker than in Dino’s. Facturación 1. The Savoy is (expensive) than the Park Hotel. _____________________________________________. 2. The service here is (slow) in town. _____________________________________________. 3. The food is (good) I’ve tasted. ______________________________________________. 4. The fish is (salty) than the soup. ______________________________________________. Inglés Técnico 9 5. Curry is our (spicy) dish. ______________________________________________. 6. Rump steak is (tough) than fillet. ______________________________________________. 7. The house wine is (popular) wine we serve. ______________________________________________. 8. We are (busy) at the weekend than during the week. ______________________________________________. Complete the sentences with the correct option. 1. The Madre’s restaurant is the __________ restaurant in London. a. Trendier b. more trendy c. trendiest 2. It is __________ to Oxford Circus than to Piccadilly Circus. a. Closer b. closest c. more close 3. It is not a __________ restaurant. a. Largest b. larger c. large 4. It’s __________ than The Park Hotel restaurant. a. Smallest b. most small c. smaller 5. The service at the Park Hotel is __________ than at the Madre’s. b. worst c. more worse. Facturación a. Worse 10 Inglés Técnico
