INGLÉS

UNIÓN EUROPEA
Fondo Social Europeo
INGLÉS
CERTIFICADOS DE PROFESIONALIDADE
CERTIFICADOS DE PROFESIONALIDAD
competencias clave
NIVEL
Obxectivo:
Objetivo:
Avaliar as capacidades vinculadas á competencia lingüística, lingua inglesa.
Evaluar las capacidades vinculadas a la competencia lingüística, lengua inglesa.
Duración:
Duración:
1 hora.
1 hora.
Estrutura da proba:
Estructura de la prueba:
A proba está integrada por un texto con cinco cuestións de elección múltiple sobre este (reading), seis cuestións de
elección múltiple sobre vocabulario e gramática ingleses e unha pregunta de resposta aberta (writing).
La prueba está integrada por un texto con cinco cuestiones de elección múltiple sobre éste (reading), seis cuestiones de elección múltiple sobre vocabulario y
gramática ingleses y una pregunta de respuesta abierta (writing).
Materiais que pode utilizar:
Materiales que puede utilizar:
Bolígrafo de tinta negra ou azul.
Bolígrafo de tinta negra o azul.
Criterios de cualificación da proba:
Criterios de cualificación de la prueba:
Cada cuestión de elección múltiple valórase con 1 punto e a cuestión de resposta aberta valórase con 4 puntos. A
puntuación máxima é de 15 puntos. Para superar a proba é preciso obter 9 puntos (60 por cento).
Cada cuestión de elección múltiple se valora con 1 punto y la cuestión de respuesta abierta se valora con 4 puntos. La puntuación máxima es de 15 puntos. Para
superar la prueba es necesario obtener 9 puntos (60 por ciento)
Datos da persoa candidata:
Datos de la persona candidata:
competencias clave
NIVEL
Apelidos Apellidos
Nome
Nombre
DNI
DNI
Data
Fecha
Sinatura Firma
Teléfono Teléfono
3
UNIÓN EUROPEA
Fondo Social Europeo
1
COMPRENSIÓN ESCRITA. LEA O TEXTO SEGUINTE E ESCOLLA A OPCIÓN CORRECTA.
COMPRENSIÓN ESCRITA. LEA EL TEXTO SIGUIENTE Y ELIJA LA OPCIÓN CORRECTA.
COMPLAINT LETTER TO A PHONE COMPANY (SuppperCom)
C&C Law Firm
402 Fourth Avenue
San Diego CA 92101
May 3rd 2010
To whom it may concern.
SuppperCom Phone Company
Consumer Complaint Division
990 South Main Street
Los Angeles CA 90004
Dear Sir / Madam,
I am writing this letter to complain in the strongest terms about the poor service that I have received from your company.
We signed up to your telephone and internet service package two months ago because your advertising suggests that you are
better than Welcom. In addition, you promise to deal with problems quickly and efficiently, something that Welcom was unable
or unwilling to do.
However in the first month of service you managed to cause me to lose two days worth of business because of poor administration.
The main problem was that you failed to provide me with the correct telephone number, 610-016-0606, that you had promised
when I completed the contract.
This phone number was an established business line which I had been using for the last three years. Obviously this meant that
my clients were unable to contact me and it cost me many hours of phone calls to resolve the matter with your support centre.
I would appreciate it if this situation could be resolved and if you would send me a refund of my first three months’ bill.
I look forward to your reply and a resolution to my problem and will wait until June 3rd before seeking help from a customer
protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 619-235-7684.
Yours faithfully,
Charles Williams
1.1. When did Charles Williams sign up to SuppperCom telephone and internet service package?
A
B
Because Supppercom’s advertising
was better than Welcom’s.
In March, more or less.
C
One month ago.
1.2. If no solution is found, Charles Williams will contact a customer protection agency or the Better Business Bureau...
A
B
Before June 3rd.
After June 3rd.
C
In the first month of service.
1.3. The most important problem Charles Williams had to face was that...
A
B
SuppperCom changed the phone
number the company had been using
for three years.
Sinatura
SuppperCom wasn’t better than
Welcom.
C
His phone number, 619-235-7684,
didn’t work and he had to use
another line.
Firma
P.1
UNIÓN EUROPEA
Fondo Social Europeo
1.4. How can SuppperCom get in touch with Charles Williams?
A
B
Because he will seek help from a
customer protection agency or the
Better Business Bureau.
At C&C address or by phone.
C
Before June 3rd.
1.5. What is the purpose of the letter?
A
B
To resolve the matter and get his
money back.
To cancel the contract.
C
To let Welcom know that he is
dissatisfied with their services.
2
GRAMÁTICA E VOCABULARIO. ESCOLLA A RESPOSTA CORRECTA.
GRAMÁTICA Y VOCABULARIO. ELIJA LA RESPUESTA CORRECTA.
2.1. Choose the correct answer.
A
B
This is definitely the refrigerator
worse in the world.
This is definitely the refrigerator
baddest in the world.
C
This is definitely the worst
refrigerator in the world.
2.2. At the doctor: What is the problem?
A
B
I’ve got cold.
I’ve got a cold.
C
It’s cold.
2.3. Choose the correct answer.
A
B
Did you watch Amenabar’s latest
film?
Watched you Amenabar’s latest film?
C
You watched Amenabar’s latest film?
2.4. Choose the correct answer.
A
B
John’s keys are behind the computer.
John keys are behind the computer.
C
John’s keys behind of the computer.
2.5. Choose the correct answer.
A
B
Mark and I don’t going to have a
party.
Sinatura
Mark and I not going to have a party.
C
Mark and I aren’t going to have a
party.
Firma
P.2
UNIÓN EUROPEA
Fondo Social Europeo
2.6. Do you eat pizza?
A
B
No, not.
No, he doesn’t.
C
No, I don’t.
3
EXPRESIÓN ESCRITA. O TEXTO DA ACTIVIDADE 1 TRATA SOBRE UNHA QUEIXA A UNHA
COMPAÑÍA DE TELÉFONOS. REDACTE VOSTEDE UNHA CARTA DE RECLAMACIÓN POR
UN APARELLO QUE ACABA DE MERCAR E NON LLE FUNCIONA. EXPLIQUE O PROBLEMA
E PIDA SOLUCIÓNS. (75–100 PALABRAS MÁXIMO)
EXPRESIÓN ESCRITA. EL TEXTO DE LA ACTIVIDAD 1 TRATABA SOBRE UNA QUEJA A UNA COMPAÑÍA
DE TELÉFONOS. REDACTE USTED UNA CARTA DE RECLAMACIÓN POR UN APARATO QUE ACABA
DE COMPRAR Y QUE NO FUNCIONA. EXPLIQUE EL PROBLEMA Y BUSQUE SOLUCIONES. (75–100
PALABRAS MÁXIMO)
Writing. The text in exercise 1 was about a complaint letter to a phone company. Now write your own complaint letter about an
appliance you have just bought and that it doesn’t work. Explain the problem and ask for solutions. (75-100 words)
Sinatura
Firma
P.3
UNIÓN EUROPEA
Fondo Social Europeo
FOLLA DE RESPOSTAS
HOJA DE RESPUESTAS
RESPOSTAS
RESPUESTAS
Nº
A
B
C
1.1
1.2
1.3
1.4
1.5
2.1
2.2
2.3
2.4
2.5
2.6
Nº de respostas correctas
Nº de respuestas correctas
Nº de respostas incorrectas
Nº de respuestas incorrectas
Puntuación total da proba
Puntuación total de la prueba
Sinatura
Firma
P.4