lec 9 complaints - Portal de Empleo Sierra de las Nieves

CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 9
COMPLAINTS
PROGRAMA ACCIONES EXPERIMENTALES 2011
VOCABULARY
Roast beef: carne asada
(rost biif)
Meal: comida, cena
(mil)
An hour ago: hace una hora
(an aaur agou)
Delay: retraso
(dilai)
Another: otro
(another)
Provided: proporcionado
(provaided)
Recent: reciente
(risent)
Properly: correctamente
(properli)
Moreover: además
(morover)
Despite: a pesar de, pese a
(despait)
Honest: honesto
(onest)
Unwilling: estar poco dispuesto a hacer algo
(anwiling)
Guarantee: garantia
(garantii)
Improvement: mejora, perfeccionamiento
(imprufment)
Matter: cuestión, asunto
(mater)
Yours faithfully: le saluda atentamente
(feidthfuli)
Unless: a menos que
(anles)
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 9
COMPLAINTS
PROGRAMA ACCIONES EXPERIMENTALES 2011
LISTENING ( audio Room service)
Room service: Room service, can I help you?
Lidia: Hello, I’d like to order some dinner.
RS: Have you got our room service menu?
L: No, I’m afraid I haven’t. What is there in todays
menu? I’d like a salad or some soup.
RS: Good. You can have the Chef’s salad or the roast beef
salad. And you can have consommé or tomato soup.
L: I think I’ll have the roast-beef salad and then a ham omelette, if that is possible.
RS: Certainly, madam. Would you like something to drink?
L: Yes, can you bring me some red wine, please?
RS: Which room are you in?
L: I’m in room 236.
RS: So, that’s a roast-beef salad, a ham omelette and some red wine for room 236. I’ll send your dinner up immediately, madam.
L: Oh, and could I have an orange juice too, please?
RS: Certainly, madam.
L: Thank you very much. Goodbye.
RS: Goodbye.
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 9
COMPLAINTS
PROGRAMA ACCIONES EXPERIMENTALES 2011
(audio complaints 1)
Room service: Can I help you?
Lidia: I ordered half an hour ago and my meal just arrive and I’m not happy, the omelette is cold and they didn’t bring me the orange juice.
RS: Sorry madam for the delay, the waiter will take you another hot omelette and your orange juice.
Is there anything else I can do for you?
Lidia: No thanks just bring it quickly I’m hungry. Remember its room 236.
RS: Certainly, madam
QUESTIONS
1.
2.
3.
4.
5.
How long have Lidia waited for her dinner?
How is the omelette?
Did they bring Lidia’s orange juice?
What is the waiter going to take Lidia to her room?
How is Lidia?
At the Shop ( audio complaints 2)
SA: May I help you?
Girl: Yes please, I bought this pair of jeans last week and really I don’t like them, they don’t suit me. I would like to give them back.
SA: Can I see the ticket please?
Girl: Yes, here it is.
SA: Ok there is no problem, would you like to try another pair of jeans.
Girl: No thanks I want my money back.
SA: Sure, here it is
Girl: Thanks
SA: You’re welcome.
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 9
COMPLAINTS
PROGRAMA ACCIONES EXPERIMENTALES 2011
QUESTIONS
1.
2.
3.
4.
5.
When did the girl buy the pair of jeans?
Why does she don’t like them?
What does she want to do with the jeans?
Does she have the ticket?
Is she going to change the jeans for another pair?
Reading
(audio complaints 3)
Dear Sir or Madam,
I am writing to complain about the service provided by the hotel during my recent stay.
The service was very slow and the housekeepers never cleaned my room properly.
Moreover, the shower didn’t work and despite we contacted reception several times, nobody repair that shower. Your staff didn’t listen to my complaints.
It was not the first time I stayed at your hotel but, to be honest, I’m unwilling to go again unless there is some guarantee of improvement.
I hope you will give this matter your immediate attention.
Yours faithfully
Peter Davidson
QUESTIONS
1. Why is Peter Davidson writing to the hotel?
2. How did the housekeepers clean Peter Davidson room?
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 9
COMPLAINTS
3. Did he call the reception at the hotel complaining about the shower?
4. What did they do about the shower?
5. Is he going to stay at the hotel again?
TRADUCTION
Room service
Servicio de habitaciones.
Room service: Can I help you?
¿ En qué puedo ayudarla?
Lidia: I ordered half an hour ago and my meal just arrive and I’m not happy, the omelette is cold and they didn’t bring me the orange juice.
Hace media hora que pedi mi comida y acaba de llegar, y no estoy contenta, la tortilla está fría y no me han traído el zumo de naranja.
RS: Sorry madam for the delay, the waiter will take you another hot omelette and your orange juice.
Siento mucho la tardanza, el camarero le llevará otra tortilla caliente y su zumo de naranja.
RS: Is there anything else I can do for you?
Puedo hacer algo más por usted?
Lidia: No thanks just bring it quickly I’m hungry. Remember its room 236.
No gracias, solamente tráigamela rápido, tengo hambre. Recuerde es la habitación 236.
RS: Certainly, madam
Por supuesto señora
At the Shop:
En la tienda
Shop Assistant: May I help you?
¿En que puedo ayudarla?
Girl: Yes please, I bought this pair of jeans last week and really I don’t like them, they don’t suit me. I would like to give them back.
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 9
COMPLAINTS
PROGRAMA ACCIONES EXPERIMENTALES 2011
Si por favor. La semana pasada compre estos vaqueros y realmente no me gustan, no se me ven bien. Quisiera devolverlos.
SA: Can I see the ticket please?
¿ Por favor puedo ver el recibo ?
Girl: Yes, here it is.
Si, aqui está.
SA: Ok there is no problem, would you like to try another pair of jeans?
Ok, no hay problema, ¿Le gustaría probarse otros vaqueros?
Girl: No thanks I want my money back.
No gracias, quiero mi dinero.
SA: Sure, here it is.
Por supuesto, aquí lo tiene.
Girl: Thanks
Gracias
SA: You’re welcome.
De nada.
Querido Sr. o Sra.
Le escribo para quejarme del servicio recibido en el hotel durante mi reciente estancia.
El servicio fue muy lento y las camareras de piso nunca limpiaron correctamente mi habitación.
Además, la ducha no funcionaba, a pesar de que contactamos con la recepción varias veces, nadie la arreglo. Sus empleados no escucharon mis quejas.
No es la primera vez que me hospedo en su hotel, pero para ser honesto, no estoy dispuesto a ir otra vez, a menos que haya alguna garantía de mejoras en el
servicio. Espero le den a este asunto una inmediata atención.
Le saluda atentamente,
Peter Davidson
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 9
COMPLAINTS
Music
Pipes of Peace
I Light our __candle___ to our love.
In love our ___problems_________________ disappear.
But, all in all, we soon ____discover________________.
That one an one is all we long to hear.
All round the world,
Little __children__________________ being born to the world.
Got to give them all we can till the __war__________________ is won:
then will the ____work________________ be done.
Help me to __hear__________________
___songs_________________ of joy instead of burn, baby, burn.
Let us show them how to ____play________________
The pipes of peace.
___play_________________ the pipes of peace.
Help me to _____hear_______________
____songs________________ of joy instead of burn, baby, burn.
Won’t you show me how to ____play________________
the pipes of peace?
_____play_______________ the pipes of peace.
What do you ___say_________________? (do you say)
Will the ____human________________ race be run in a day? (in a day)
Or will someone save this ___planet_________________ we’re playing on?
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 9
COMPLAINTS
Is it the only one?
What are we going to_ do _?
Help them to _______see_____________
that the ______people______________ here are like you and me.
Let us show them how to _play___________________
the pipes of peace.
______play______________ the pippes of peace.
I light a ___candle_________________ to our love.
In love our ______problems______________ disappear.
But, all in all, we soon ____discover________________
that one and one is all we long to __hear__________________.
PROGRAMA ACCIONES EXPERIMENTALES 2011