TravelCLICK Training Center Course Descriptions Instructor

TravelCLICK Training Center
Course Descriptions
Instructor-Led Sessions
Course Name:
Hotelligence Overview Available in English
Course Time: 1 hour
Prerequisites:
-Must be a Hotelligence
report subscriber
English Description:
This session reviews each
section of a sample
Hotelligence Report. For
confidentiality reasons a
generic sample report will be
used. Attendees must be a
Hotelligence subscriber to
participate. A variety of
scenarios will be reviewed
however; the session will
focus on report content.
Course Objectives
After you have completed this course, you should be
able to:
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Hotelligence
FuturePACE Report
Overview- Available in
English
Course Time: 1 hour
Prerequisites:
-Hotelligence Overview
-Must be a Hotelligence
FuturePACE report
subscriber
RateVIEW Report
Overview- Available in
English
Course Time: 1 hour
Prerequisites:
-Must be a RateVIEW
report subscriber
This course is designed to
provide a solid understanding
of the Hotelligence
FuturePACE product.
Attendees must be a
Hotelligence subscriber to
participate. To fully
understand FuturePACE,
attendees must first have a
good insight into
Hotelligence. It is important
that attendees complete the
Hotelligence Course before
proceeding with this lesson.
This session provides an
overview of the RateVIEW
report using a sample report.
Attendees must be a
RateVIEW subscriber to
participate. A variety of
scenarios will be reviewed
and content will focus on
interpretation of report data.
Understand the concepts behind
Hotelligence and how the report is
produced
Recognize the importance of the
comparative performance measures
displayed in Hotelligence and how they
may affect your market share
Discover sources of potential incremental
GDS revenue
Identify typical booking and staying
patterns for your competitive marketplace
Restate your property’s ranking and
potential versus your competition with a 5minute analysis
After you have completed this course, you should be
able to:
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Describe what FuturePACE is and
understand how the report is produced
Identify and explain the templates and
alerts that make up Hotelligence
FuturePACE
Use Hotelligence FuturePACE to identify
specific dates where GDS opportunities
may exist
After you have completed this course, you should be
able to:
• Understand how RateVIEW is produced
• Recognize which
RateVIEW template(s) are best suited
to your needs
• Identify the templates and alerts that make
up RateVIEW
*Course is one of the components of iHotelier Basics.
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Internal Reference #4077
TravelCLICK Training Center
Course Descriptions
Course Name:
iHotelier BasicsAvailable in English and
Spanish
Course Time: 3 hours
The following recorded
courses are equivalent to
iHotelier Basics:
- iHotelier Navigation and
Introduction
- iHotelier Inventory and
Availability Restrictions
- iHotelier Rates and
Linked Rates
- iHotelier Reports
iHotelier Dynamic
Packages with
OneScreen - Available in
English and Spanish
Course Time: 2 hours
Prerequisites:
- iHotelier Basics or
Recorded Session
equivalent
iHotelier Groups Available in English and
Spanish
Course Time: 1 hour
Prerequisites:
- iHotelier Basics or
Recorded Session
equivalent
English Description:
All New iHotelier Users
Start Here: This course
introduces the participant to
the basic functions and
features that will help yield
your property using
iHotelier! This class
reviews the steps to
effectively manage your
inventory, rates and
restrictions as well as run
reports in the iHotelier
central reservation system.
These reports allow you
control cancellation and no
shows as well as provide
valuable yielding
information.
Increase yield using
iHotelier Dynamic
Packaging. Market
amenities, service add-ons
and packages to website
visitors. This course
reviews the steps to display
dynamic packaging on the
client’s website using the
OneScreen booking engine.
Spanish Description:
Todos los nuevos usuarios de
iHotelier comienzan aquí: Este
curso introduce el participante a
las funciones básicas y a las
características que ayudarán
rendir su propiedad usando
iHotelier! Esta lesión repasa los
pasos para manejar con eficacia
su inventario, tarifas e
restricciones así como generar
valiosos reportes en el Sistema
Central de Reservaciones de
iHotelier. Estés reportes te
permiten controlar cancelaciones y
“no-shows” bien como le
proporciona informaciones
valiosas de rendimientos.
Course Objectives:
You will learn to:
Aumente sus ingresos usando
iHotelier Dynamic Packaging.
Mercadee sus amenities, servicios
adicionales y paquetes a los
visitantes de su website. Este curso
repasa los pasos para desplegar
sus dynamic packaging en su
website utilizando el motor de
reservas en linea OneScreen.
You will learn to:
Enable group attendees and
meeting planners to book
on-line reducing operation
expenditures. IHotelier
provides secure links that
can be placed on
advertising websites. This
course focuses on the steps
to add, modify and delete
group rates in iHotelier.
Usted aprenderá lo siguiente:
You will learn to:
- Crear y modificar la información
de grupos
- Adicionar y cambiar tarifas de
grupos
- Adicionar y cambiar asignación
de inventario de grupos
- Visualizar información actual e
histórica de grupos
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Navigate through
iHotelier
Edit Hotel Information
Update Inventory and
Stay Restrictions
Add and Update Rates
Generate iHotelier
Admin and iManager
reports
Add new Dynamic
Packages
Update Dynamic
Packages
Update Rate Specific
Policies for Packages
Create New Groups
Add Group Rates
Update Your Group
Inventory Allocation
Modify Group Rates
and Update specific
Group Rate Plan
Information
Search for Existing
and Historical
Groups
*Course is one of the components of iHotelier Basics.
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Internal Reference #4077
TravelCLICK Training Center
Course Descriptions
Course Name:
iHotelier Groups Available in English and
Spanish
Course Time: 1 hour
Prerequisites:
- iHotelier Basics or
Recorded Session
equivalent
English Description:
Enable group attendees and
meeting planners to book
on-line reducing operation
expenditures. IHotelier
provides secure links that
can be placed on
advertising websites. This
course focuses on the steps
to add, modify and delete
group rates in iHotelier.
Spanish Description:
Usted aprenderá lo siguiente:
Course Objectives:
You will learn to:
- Crear y modificar la información
de grupos
- Adicionar y cambiar tarifas de
grupos
- Adicionar y cambiar asignación
de inventario de grupos
- Visualizar información actual e
histórica de grupos
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iHotelier Marketing
Tools Basics- Available
in English
Course Time: 1.5 hours
Prerequisites:
- iHotelier Basics or
Recorded Session
equivalent
iHotelier Email
Marketing Tools Available in English
Course Time: 1.5 hours
Prerequisites:
- iHotelier Basics or
Recorded Session
equivalent
Jump start with the
iHotelier Marketing Tools
Basics course. This session
introduces the participant to
Email Delivery
modification; Confirmation
and Cancellation email
customization as well as Pre
and Post Stay guest
communication, Event
Calendar and Promotional
Teasers. Learn to build
promotions for groups and
websites as well as send
coupons and email teasers.
This course is not available in
Spanish at this time.
This course reviews the
process used to create email
campaigns, filters and
distribution lists as well as
scheduling marketing
campaigns for email
delivery. Learn to monitor
marketing campaigns using
the iHotelier Marketing
Email History report as well
as reservation tracking
available in iManager.
This course is not available in
Spanish at this time.
Create New Groups
Add Group Rates
Update Your Group
Inventory Allocation
Modify Group Rates
and Update specific
Group Rate Plan
Information
Search for Existing
and Historical
Groups
You will learn to:
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Modify Email
Delivery
Add Promotional
Teasers
Update the Event
Calendar
Customize
Confirmation/Cancell
ation messages
Customize Pre and
Post Stay Emails
You will learn to:
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Design and Modify
Email Campaigns
Filter and Create
Mailing Lists
Schedule Email
Campaigns
Track and Review
Campaign Results
Additional courses for the iStay Booking Engine are available on request for groups for eight
or more participants.
*Course is one of the components of iHotelier Basics.
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Internal Reference #4077
TravelCLICK Training Center
Course Descriptions
Recorded Sessions
Course Name:
iHotelier Navigation
& Introduction*
Available in English
and Spanish
Course Time: 12
Minutes
iHotelier Inventory
& Availability
Restrictions*
Available in English
and Spanish
Course Time: 40
Minutes
English Description:
This session is part 1 of a 4part course program that
demonstrates rate and inventory
maintenance processes in the
iHotelier central reservation
system. To gain the most out of
this program, the TravelCLICK
Learning Services group
recommends attending the 4
courses in the following
order:1.Navigation and Hotel
Information 2.Inventory and
Availability Restrictions 3. Rates
and Linked Rates 3a. Sub Rates
and Linked (supplement for
hotels using a tiered rate
structure) 4. Reports
In this self-paced training
course, you will learn the
fundamentals of loading and
maintaining inventory, sell
limits and availability
restrictions in the iHotelier
Central Reservation System. In
addition, you will learn how to
generate and interpret some
valuable inventory and
availability reports
Spanish Description:
Esta es la primera parte del curso
introductorio de iHotelier. En esta
sesión le mostraremos como
ingresar y navegar el sistema,
además de accesar el
mantenimiento de cuentas de
usuarios e información del hotel.
Course Objectives:
You will learn to:
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Este curso introductorio cubre la
agregación y el cambio del
inventario así como la aplicación
de restricciones de disponibilidad.
Navigate
through
iHotelier
Create and
Update Use
Profiles
Edit Hotel
Information
You will learn to:
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Update
Inventory and
Stay Restrictions
Review Inventory
and Availability
Restrictions
reports
*Course is one of the components of iHotelier Basics.
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Internal Reference #4077
TravelCLICK Training Center
Course Descriptions
Course Name:
iHotelier Rates &
Linked Rates*
Available in English
and Spanish
Course Time: 40
Minutes
iHotelier SubRates
& Linked Rates
Available in English
and Spanish
Course Time: 20
Minutes
English Description:
Basic Introductory course on
how to manage Rate Plans and
Linked Rates within the iHotelier
system. This includes how to add
a rate plan and how to update
existing rate plans and their
pricing along with how to add
and update Linked Rate Plans.
Spanish Description:
Este curso introductorio cubre la
agregación y el cambio de tarifas
en iHotelier así como la aplicación
de tarifas vinculadas.
Learn to Add, Update and
Delete Sub Rates and Linked
Rates in the iHotelier Central
Reservation System.
Este entrenamiento es un
suplemento del curso de tarifas
para hoteles que utilizan una
estructura de tarifas escalonadas o
tiered rates. En esta sesión
agregaremos, modificaremos y
eliminaremos Sub Tarifas y Tarifas
Vinculadas.
You will learn to:
Este curso examina el empleo de
Reportes en iHotelier y Reportes
iManager.
You will learn to:
Prerequisites:
- iHotelier Basics or
recorded equivalent
iHotelier Reports*
Available in English
and Spanish
Course Time: 22
Minutes
In this self-paced training
course, you will learn how to
generate reports in the iHotelier
central reservation system and
the iManager reporting package.
In addition, you will learn how
to filter iManager reports using
Simple and Advanced Criteria,
display report information in bar
and pie chart format and export
report information to Excel.
Course Objectives:
You will learn to:
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Add and Update
Rates
Review Rate
Chart Reports
Add and Update
Linked Rates
Define Linked
Rates
Add and Update
Linked Rates
Define Sub Rates
Add and Update
Sub Rates
Generate
iHotelier Admin
Reports
Generate
iManager Reports
Filter iManager
reports using
Simple and
Advanced criteria
Export iManager
reports into an
Excel format
*Course is one of the components of iHotelier Basics.
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Internal Reference #4077
TravelCLICK Training Center
Course Descriptions
Course Name:
iHotelier Dynamic
Packages w/ iStay
Basic Set Up
Available in English
and Spanish
Course Time: 25
Minutes
English Description:
Learn to create basic packages
that reflect one price for a set
group of amenities using the
iStay Booking Engine.
Prerequisites:
-iHotelier Basics or
the recorded
equivalent
-iHotelier Dynamic
Packages w/ iStay
Basic Set Up
Course Objectives:
You will learn to:
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1. Identificar las caracteristicas de
Dynamic Packages
2. Identificar los beneficios de
Dynamic Packages
3. Reconocer el proceso para crear
un Dynamic Package básico
Prerequisites:
- iHotelier Basics or
the recorded
equivalent
iHotelier Dynamic
Packages w/ iStay
Extras
Available in English
and Spanish
Course Time: 30
Minutes
Spanish Description:
En esta sesión de entrenamiento
usted aprenderá a crear un
Dynamic Package básico para el
motor de reservas iStay. Los
objetivos de esta sesión son:
This training session builds on
what you learned in the Dynamic
Package with iStay – Basic Set
up course. This session focuses
on adding additional elements to
Dynamic Packages and using
shortcut processes to manage all
of your packages
Esta sesión de entrenamiento
complementa lo que usted
aprendio en el curso de Dynamic
Packages - Basic Setup. Esta
sesión se enfoca en la inclusión de
opciones adicionales y atajos para
el manejo eficiente de la creación
de Dynamic Packages en el motor
de reservas iStay. Los objetivos de
esta sesión son:
1. Distinguir los procesos para
completar la configuración de
opciones adicionales en Dynamic
Package
2. Identificar el proceso de
configuración de Option Template/
Plantillas de Opciones
3. Reconocer el proceso para
globalmente mantener todos sus
paquetes
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Identify the
Features of
Dynamic
Packages
Identify the
Benefits of
Dynamic
Packages
Recognize the
processes to
create a basic
Dynamic
Package
You will learn to:
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Distinguish the
processes to
complete the set
up of additional
Dynamic
Package options
Identify the
processes to set
up Option
Templates
Recognize the
processes to
globally
maintain all of
your packages
*Course is one of the components of iHotelier Basics.
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Internal Reference #4077
TravelCLICK Training Center
Course Descriptions
Course Name:
iHotelier Dynamic
Packages w/
OneScreen Basic Set
Up
Available in English
and Spanish
Course Time: 25
Minutes
English Description:
Learn to create basic packages
that reflect one price for a set
group of amenities using the
OneScreen Booking Engine.
1. Identificar las características de
Dynamic Packages
2. Identificar los beneficios de
Dynamic Packages
3. Reconocer el proceso para crear
un Dynamic Package básico
Prerequisites:
- iHotelier Basics or
the recorded
equivalent
iHotelier Dynamic
Packages w/
OneScreen Extras
Available in English
and Spanish
Course Time: 38
Minutes
Prerequisites:
-iHotelier Basics or
the recorded
equivalent
-iHotelier Dynamic
Packages w/
OneScreen Basic Set
Up
Spanish Description:
En esta sesión de entrenamiento
usted aprenderá a crear un
Dynamic Package básico para el
motor de reservas OneScreen. Los
objetivos del curso son:
This training session builds on
what you learned in the Dynamic
Package with OneScreen – Basic
Set up course. This session
focuses on adding additional
elements to Dynamic Packages
and using shortcut processes to
manage all of your packages.
Esta sesión de entrenamiento
complementa lo que usted
aprendio en el curso de Dynamic
Packages - Basic Setup. Esta
sesión se enfoca en la inclusión de
opciones adicionales y atajos para
el manejo eficiente de la creación
de Dynamic Packages en el motor
de reservas OneScreen. Los
objetivos de esta sesión son:
1. Distinguir los procesos para
completar la configuración de
opciones adicionales en Dynamic
Package
2. Identificar el proceso de
configuración de Option Template/
Plantillas de Opciones
3. Reconocer el proceso para
globalmente mantener todos sus
paquetes
Course Objectives:
You will learn to:
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Identify the
Features of
Dynamic
Packages
Identify the
Benefits of
Dynamic
Packages
Recognize the
processes to
create a basic
Dynamic
Package
You will learn to:
•
•
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Distinguish the
processes to
complete the set
up of additional
Dynamic
Package options
Identify the
processes to set
up Option
Templates
Recognize the
processes to
globally
maintain all of
your packages
*Course is one of the components of iHotelier Basics.
-7-
Internal Reference #4077
TravelCLICK Training Center
Course Descriptions
Course Name:
iHotelier Groups
Available in English
and Spanish
Course Time: 18
Minutes
Prerequisites:
- iHotelier Basics or
the recorded
equivalent
English Description:
Enable your group attendees
and meeting planners to book on
line reducing operation
expenditures. This course
focuses on the steps to add,
modify and delete group rates in
the iHotelier central reservation
system.
Spanish Description:
Permítales a sus coordinadores de
grupos y participantes de eventos
reservar en línea reduciendo
gastos de operación. Este curso le
muestra los pasos para agregar y
modificar grupos en el sistema
central de reservas iHotelier.
Course Objectives
You will learn to:
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iHotelier: iStay
Booking Engine
Available in English
Course Time: 35
Minutes
Prerequisites:
- iHotelier Basics or
the recorded
equivalent
Learn to merchandise all your
property has to offer on a
dynamic interface that
encourages guests to create a
customized stay experience.
This lesson focuses on how you
can use the technology in iStay
to maximize your revenue.
This course is currently not
available in Spanish.
Create New
Groups
Add Group Rates
Update Your
Group Inventory
Allocation
Modify Group
Rates and
Update specific
Group Rate Plan
Information
Search for
Existing and
Historical
Groups
You will learn to:
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Customize
Screen Display
and Layout
Identify booking
procedures for
room only and
dynamic
packages
Update iStay
information
using iHotelier
Admin
Client training is available in live instructor-led and recorded sessions. These courses can be
found at the TravelCLICK Webex Training Center https://travelclicktraining.webex.com/.
*Course is one of the components of iHotelier Basics.
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Internal Reference #4077