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Transformando el conocimiento en práctica
Omar Sánchez….
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Ingeniería en Comunicaciones y Electrónica por el IPN
Maestría en Administración de Servicios de TI por la
Universidad Iberoamericana
Presidente del itSMF (IT Service Management Forum) México
Tiene 22 años de experiencia
Su principal interés es la evangelización sobre la creación de
valor de negocio mediante las mejores prácticas de TI
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ITIL MASTER
ITIL EXPERT
MALC
Módulos
del Ciclo
de Vida
ITIL INTERMEDIOS
Módulos
De
Capacidad
FUNDAMENTOS ITIL
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MÁS ENFOQUE
EN ADOPTAR Y
ADAPTAR
NECESITAMOS
ORIENTACIÓN
SOBRE EL
‘CÓMO’
HACERLO RELEVANTE
PARA RESOLVER LOS
PROBLEMAS DEL
NEGOCIO
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ITIL MASTER
ITIL EXPERT
MALC
Módulos
del Ciclo
de Vida
ITIL INTERMEDIOS
Módulos
De
Capacidad
ITIL
Practitioner
FUNDAMENTOS ITIL
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4
¿Qué es ITIL Practitioner?
NUEVO
COMPLEMENTARIO
AL ESQUEMA DE
CALIFICACIÓN DE ITIL
CUENTA COMO
PARA ITIL EXPERT
SIGUE DE
DE FUNDAMENTOS
DE ITIL
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PRINCIPIOS
GUÍA
3 CRÉDITOS
ENFOQUE
HACIA CSI
PROPORCIONA
ORIENTACIÓN
PRÁCTICA
3 COMPETENCIAS
CRÍTICAS
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Principios Guía
ENFOQUE EN
VALOR
DISEÑAR
POR EXPERIENCIA
INICIAR DONDE
SE ENCUENTRA
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Principios Guía
TRABAJAR
HOLÍSTICAMENTE
PROGRESAR
ITERATIVAMENTE
OBSERVAR
DIRECTAMENTE
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Principios Guía
MANTENERLO
COLABORAR
SIMPLE
SER
TRANSPARENTE
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Enfoque de Mejora
Continua
¿Cómo mantenemos el
ímpetu?
¿Cuál es la visión?
Visión, misión, metas y
objetivos de negocio
¿Dónde estamos
ahora?
Valoración de línea
base
¿Dónde queremos
estar?
Objetivos medibles
¿Cómo llegamos ahí?
Mejora de servicios y
procesos
¿Ya llegamos ahí?
Mediciones y
métricas
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Los practicantes de ITIL tienen acceso a un
Competencias
Clave
conjunto
único de herramientas que
los guían al:
CONDUCIR
EL CAMBIO
ORGANIZACIONAL
MEDIR
DEMOSTRAR
ÉXITO
VALOR
MEJORAR
LA COMUNICACIÓN
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Gestión del Cambio
Organizacional
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Medir para mejorar
Visión
Misión
Metas
Objetivos
CSFs
KPIs
Métricas
Mediciones
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Mejorar la
comunicación
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Lo que conduce a
UNA FUERZA DE TRABAJO MOTIVADA Y
COMPROMETIDA CON EL CONOCIMIENTO
DE LAS INICIATIVAS DE ACCIÓN
UN SERVICIO CONTINUAMENTE EN MEJORA,
ALINEADO A LAS METAS DEL NEGOCIO
UN CLIENTE CONTENTO
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Reconocimiento
Profesional
Desarrollo de
habilidades
Conocimiento
Herramientas
CPD
Programa de Desarrollo Profesional de AXELOS
Habilidades
Conocimiento
Comportamiento
ITIL Practitioner
Mejora
Continua
del Servicio
Gestión
del Cambio
Organizacional
Comunicación
Medición
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Los practicantes de ITIL tienen acceso a un
descargas
conjuntoLiga
único dede
herramientas
que los guían al:
http://es.globallynx.com/landing/itil-practitioner.php
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Los practicantes de ITIL tienen acceso a un
eventos
conjuntoPróximos
único de herramientas
que los guían al:
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18
Los practicantes de ITIL tienen acceso a un
eventos
conjuntoPróximos
único de herramientas
que los guían al:
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Los practicantes de ITIL tienen acceso a un
cursos
conjunto Próximos
único de herramientas
que los guían al:
Curso
Fecha
Tipo
ITIL Practitioner
2 - 4 mayo
Entre semana
ITIL Practitioner
7 - 21 mayo
Sabatino
Fundamentos ITIL
4 - 6 abril
Entre semana
Fundamentos ITIL
2 - 16 abril
SOA - ITIL Intermediate
11 - 15 abril
Sabatino
Entre semana
SOA - ITIL Intermediate
28 mayo - 25 junio
Sabatino
OSA - ITIL Intermediate
18 - 21 abril
Entre semana
OSA - ITIL Intermediate
30 abril - 21 mayo
Sabatino
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Síguenos en nuestras redes sociales
www.globallynx.com
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