PGW CRP Eligibility 2015

PGW Customer
PGW’s
CustomerResponsibility
Responsibility
Program (CRP)
Program
(CRP)
Whatis
isCRP?
the Customer Responsibility Program (CRP)?
What
• CRP
can help
help low-income
low-incomecustomers
customers better afford
CRP is
is aa customer
Customer assistance
Assistance program
Program that can
their
PGW
bills
and
keep
gasand
service
better
afford
their
PGW
bills
keep on.
gas service on.
• CRP
bills for
foreligible
eligiblecustomers.
customers.
CRP provides
provides discounted
discounted bills
• CRP
customers
pay
a
budget
amount
based
ontheir
theirgross
grosshousehold
household
income.
CRP customers pay a budget amount based on
income.
Who
Whois
iseligible
eligible CRP?
for the CRP Program?
PGW residential customers.
• PGW residential customers.
Gross household income must be at or below 150 percent of the Federal Poverty Level (FPL).
• Gross household income must be at or below 150 percent of the Federal Poverty Level (FPL).
What
Whattypes
typesof
ofagreements
agreementsare
areoffered
offered through
through CRP?
CRP?
• CRP
on the
the number
numberof
ofpersons
personsininthe
thehousehold
householdand
and
the
total
gross
CRPagreements
agreements are
are based
based on
the
total
gross
household
$5 monthly
monthly co-pay
co-paytowards
towardsthe
thepre-program
pre-programdebt
debt
(the
amount
household income,
income, plus
plus a
a $5
(the
amount
the
customer
owes
PGW
at
the
time
of
enrollment
in
CRP),
if
any.
the customer owes PGW at the time of enrollment in CRP), if any.
Poverty guidelines and maximum household income are based on federal figures.
• Poverty guidelines and maximum household income are based on federal figures.
The dollar amounts change every year.
The dollar amounts change every year.
The minimum CRP charge is $25 per month (plus $5 co-pay, if applicable).
• The minimum CRP charge is $25 per month (plus $5 co-pay, if applicable).
8% of income
9% of income
8% of income
10% of income
9%
9% of
of income
income
10%
of
10% of income
income
Percentof
of
Percent
FPL
FPL
0-50%
51-100%
0-50%
0-50%
101-150%
51-100%
51-100%
101-150%
101-150%
2011Maximum
Maximum
Monthly
Gross
Monthly
Gross
2015 2011
Maximum
Monthly
Gross
Income
Income
per
Household
Size
Income
per
Household
Size
per Household Size
1
1
$454
$908
2
2
$613
$1,226
3
3
$772
$1,544
4
4
Each Additional
Person
Each Additional
$931
$159
Person
$1,863
$960
$$465
490
$$630
664
$$795
837
$1,010
$1,361
$1,839
$2,316
$2,794
$931
$1,261
$1,591
$1,921
$ 981
$ 1,328
$1,674
$2,021
$1,396
$2,386
$2,881
$1,471
$$1,891
1,991
$2,511
$3,031
$318
$165
$173
$478
$330
$347
$495
$520
One-Mile
Walk
W. Montgomery Ave
N. Broad Street
Cecil B. Moore
CRP
Agreement
Percent
of
Type
Type
Cecil B. Moore
arerules
the rules
for participation?
WhatWhat
are the
for participation?
Make
payments
• Pay your
monthly
bill on
on time.
time and in full.
Assign
LIHEAP
grants
PGW.
• Apply for LIHEAP each yeartoand
assign the grant to PGW.
Conserve
energy.
• Make a significant effort to conserve energy.
Re-apply
every
year
or when
household
income
changes.
• Reapply
for CRP
each
year
or when
household
sizeororsize
income
changes.
Allow
installation
of
Automatic
Meter
Reading
(AMR)
device.
• Accept free weatherization services, if offered.
Accept free conservation services.
What documentation do I need to apply for CRP?
I need to apply for CRP?
• What
Mostdorecent
30 days proof of income for all members of the household who
Social Security cards for all members of the household.
have an income or who receive benefits assistance.
Proof of income for all members of the household:
• Examples: Pay stubs; award letter from the Social Security Administration for
Pay stubs for last four weeks, letter from employer, DPW card,
Social Security, SSI, or SSDI benefits; documentation from the Department of
child support, unemployment, rental income or other acceptable
Public Welfare (DPW) or a My COMPASS printout of the unemployment benefits or
documentation.
cash assistance received by yourself, other adults in your household or children in
your
household;
How to apply for
CRP? documentation of child support payments; completed prior tax return
forms
or
taxinreturns
individuals;
completed Income
www.pgworks.com.
Print out anquarterly
application
Englishfor
or self-employed
Spanish online at
Support
Document.
Mail completed
application and copies of Social Security cards and proof
of income for everyone living in the household to:
How to apply for CRP?
Philadelphia Gas Works, Customer Responsibility Program,
• Print out an P.O.
application
in English
or Spanish
online at www.pgworks.com.
Box 3529,
Philadelphia,
PA 19122-0529.
• Mail completed application and proof
or of income for everyone living in the household to:
Philadelphia
Gas Works,
Customer
Responsibility Program,
Visit one
of PGW’s Customer
Service
Centers.
P.O.
Box to
3529,
PA and
19122-0529.
Be sure
bringPhiladelphia,
proof of income
Social Security cards for everyone living
in the household. or
• Visit one of PGW’s Customer Service Centers.
What happens
my to
pre-CRP
program
arrears?
• Betosure
bring proof
of income
for everyone living in the household.
PGW will forgive 1/36 of your original pre-CRP debt each month for each bill
paidtoon
time
and in full.
What happens
my
pre-CRP
program arrears?
Your
monthly
$5
co-pay
applied pre-CRP
to your pre-CRP
debt.
• PGW will forgive 1/36 of yourisoriginal
debt each
month for each bill paid on
time and in full.
pay
my billstoonyour
time?
• What
Yourhappens
monthly if$5I don’t
co-pay
is applied
pre-CRP debt.
PGW will send you a notice informing you that you have 10-days to pay or your gas service
could
shut-off.
What happens
if Ibe
don’t
pay my bills on time?
•
PGW will send you a notice informing you that you have 10-days to pay or your gas
•
•
No, you cannot choose a gas supplier and remain on CRP at the same time.
CRP will provide greater savings for low-income customers than what will be
available from gas suppliers
Could
a CRP
customer
choose a gas supplier other than PGW?
service
could
be shut-off.
No, you can not choose a gas supplier and remain on CRP at the same time.
CRP will provide greater savings for low-income customers than what will be available from
Could a CRP customer choose a gas supplier other than PGW?
gas suppliers.
For
PGW’SCustomer
LIHEAP, Assistance
CWP and CRP
Hotline
at
Formore
moreinformation,
information, contact
contact PGW’S
Hotline
at
(215)(215)
684-6100
or visit
ourorWeb
at www.pgworks.com.
787-HEAT
(4328)
visitsite
www.pgworks.com.
Revised 1/24/2011
REVISED 3282012
W. Montgomery Ave
N. Broad Street
One-Mile
Walk
Programa de Responsabilidad del
Cliente (CRP) de PGW
¿Qué es CRP?
•
•
•
CRP es un programa de asistencia que puede ayudar a los clientes de bajos in
gresos para que se les facilite el pago de las cuentas de PGW y para evitar cortes del suministro.
El programa CRP ofrece descuentos para clientes que califican.
Los clientes de CRP pagan una cantidad presupuestada que se basa en el ingreso bruto del hogar.
¿Quién puede participar en el CRP?
• Clientes residenciales de PGW.
• El ingreso bruto del hogar debe ser inferior al 150% del nivel de pobreza federal (NPF).
¿Qué tipos de acuerdos se ofrecen a través del programa CRP?
• Los acuerdos de CRP se basan en la cantidad de integrantes del hogar y en el ingreso
bruto total más un copago de $5 mensuales que se aplicarán al saldo anterior al
programa (la canti dad que el cliente le debe a PGW cuando se inscribe en el
programa CRP), si corresponde.
• Los límites de pobreza y el ingreso máximo del hogar se basan en las directrices federales. Las cantidades cambian todos los años.
• El cargo mínimo en el programa CRP es de $25 mensuales (más un copago de
$5, si corresponde).
Tipo de
acuerdo
8% of income
9% of income
10% of income
Porcentaje
del LPF
0-50%
51-100%
101-150%
Ingreso bruto mensual máximo según la cantidad
de integrantes del hogar para el 2015
1
2
3
$ 490
$ 981
$1,471
$ 664
$1,328
$1,991
$ 837
$1,674
$2,511
4
$1,010
$2,021
$3,031
Each Additional
Person
$173
$347
$520
¿Cuáles son las reglas para participar?
•
•
•
•
•
Pagar su cuenta mensual a tiempo y en su totalidad.
Solicitar el programa LIHEAP cada año y asignar el subsidio a PGW.
Hacer un esfuerzo significativo por conservar energía.
Volver a solicitar CRP cada año o cuando haya cambios en el número de integrantes o los ingresos del hogar.
Aceptar los servicios gratuitos de acondicionamiento de la vivienda, si se ofrecen.
¿Qué documentos necesito para solicitar el programa CRP?
•
•
Comprobante de ingresos de los últimos 30 días de todos los miembros del hogar
que tienen ingresos o que reciben asistencia social.
Ejemplos: talonarios de cheque, carta de adjudicación de beneficios de Seguro Social, SSI o SSDI de la Administración del Seguro Social; documentación del Departamento de Bienestar Público (Department of Public Welfare, DPW) o una copia impresa de My COMPASS que muestre los beneficios de desempleo o asistencia en efectivo que
usted, otros adultos del hogar o los niños de su hogar hayan recibido; documentación de pagos de manutención de menores; declaración de impuestos del año anterior o declara
ciones de impuestos trimestrales para las personas que trabajan por su cuenta;
documento de pensión alimenticia.
¿Cómo solicito el programa CRP?
• Imprima una solicitud en inglés o español que puede obtener en línea en www.pgworks.com
• Llene la solicitud y envíela con comprobantes de ingresos de todas las personas que viven
en su hogar a:
Philadelphia Gas Works, Customer Responsibility Program,
P.O. Box 3529, Philadelphia, PA 19122-0529.
O
• Visite uno de los centros de atención al cliente de PGW.
• Asegúrese de traer comprobante de ingresos de todas las personas que
viven en su hogar.
¿Qué sucede con la deuda que tengo antes de entrar al programa CRP?
• PGW le perdonará 1/36 del saldo de su deuda original antes de entrar al programa CRP cada vez que pague una cuenta a tiempo y por completo.
• El copago de $5 mensuales se aplica a la deuda previa al programa CRP.
¿Qué sucede si no pago mis cuentas a tiempo?
• PGW le enviará un aviso de que podrían suspenderle el servicio si no paga su cuenta en 10 días.
¿Los clientes del programa CRP pueden elegir a otro proveedor de gas que no sea PGW?
• No, no pueden elegir a otro proveedor de gas y permanecer en el programa CRP.
• CRP brinda mayores ahorros a los clientes de bajos ingresos que los otros proveedores de gas.
Para obtener más información, comuníquese a la línea de Asistencia para
Clientes de PGW al (215) 787-4328 o visite www.pgworks.com.