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Preguntas frecuentes Frequently Asked Questions Resuelve tus dudas Frequently Asked Questions Index What tests and/or treatments need to be authorized by Asisa? I have to authorize a test / treatment. How can I do it? How long do they take to give me an authorization? What documentation must I contribute when I am going to authorize a test treatment? Why can I not authorize an admission by phone? Preguntas frecuentes Frequently Asked Questions Resuelve tus dudas Frequently Asked Questions Authorizations Index What tests and/or treatments need to be authorized by Asisa? Not all tests or treatments that you have prescribed need to be authorized for Asisa. NOT NEEDED TO AUTHORIZE: IT IS NECESSARY TO AUTHORIZE: Clinical analysis (Except genetic) Surgical interventions Plain x-ray (without contrasts) Admissions (any type) Consultations Magnetic resonance Mammograms Colonoscopy Densiometry C.A.T Ecographies Biopsies Cytology and/or Colposcopy Rehabilitation treatments Doppler or doppler ultrasound Logofonotria treatments Electrocardiogram Periodontics treatments Electromyogram Scans Neurography Psychotherapy Orthopantomograph Respiratory therapies Evoked potentials Mouth cleanliness (Periodontal scaling) Urography Preguntas frecuentes Frequently Asked Questions Resuelve tus dudas Frequently Asked Questions Authorizations Index I have to authorize a test / treatment. How can I do it? Asisa puts at your disposal diverse channels for the authorization of your tests or treatments: Through our website (link to private area or authorizations if you already logged). In some cases you will have to provide referral scanning. By fax 902 010 444 or fax number indicated by your delegation. You will have to attach a copy of the referral of service request, a copy of your health insurance card and a contact telephone number. By phone 902 010 010 or in the telephone number indicated by your delegation. In person at any of our offices. Through Asisa’s app you may request authorizations for the most common benefits: Rehabilitation, scintigraphy, magnetic resonance imaging and X-ray computed tomography. Preguntas frecuentes Frequently Asked Questions Resuelve tus dudas Frequently Asked Questions Authorizations Index How long do they take to give me an authorization? It depends on the channel for which you request it or the documentation that you should contribute. In the case that all data are informed and you provide all the necessary documentation, the deadlines, except for incidence, are the following ones: If you manage your authorization by the website, you will receive answer in less than 24 hours. If you do it by fax, the answer time range between 24 / 48 hours. If you do that through Asisa´s app, by phone or in person, normally, you will receive an immediate answer. Preguntas frecuentes Frequently Asked Questions Resuelve tus dudas Frequently Asked Questions Authorizations Index It is necessary that you contribute the following documents: It is necessary that you contribute the following documents: The referral of service request you have given the doctor, which contained the pres cription of the test or treatment. (FAQ “prescription of referrals”) Your health insurance card of Asisa. Reports or protocols that are necessary. Preguntas frecuentes Frequently Asked Questions Resuelve tus dudas Frequently Asked Questions Authorizations Index Why can I not authorize an admission by phone? In telephone authorizations, they facilitate to you a number that you must note down in the referral of request of services that the doctor gave you, and later, hand it over at the moment to realize the medical act. In some services, like the admission, it is necessary that, at the moment of realization, you attach several referrals, for example, one for the doctor and another for the anesthetist. For this reason, in the surgical processes and in any tests or treatments, the telephone authorization is not possible.
