Lengua y Cultura (Ingles VII) FINAL EXAM Teacher: Name Class Group: Date:_________________ U1 Vocabulary: Good communicators 1 Replace the underlined meanings with adjectives a-g. a outgoing / b reserved / c coherent / d rambling / e communicative / f responsive / g persuasive 1 He's often quite reluctant to speak at meetings but when he does speak it's usually something relevant. ______ 2 I have no idea what they were talking in a confused way about. They just went on and on! ______ 3 Send your assistant to negotiate. She's very good at influencing people. ______ 4 The argument behind this report is clearly expressed and easy to understand. ______ 5 We need a new sales manager who is more of an extrovert than the last one. ______ 6 I think you'll find that they'll be positive and listen to any new ideas to take this project forward. ______ 7 Just because someone is very accurate and knows English grammar, it doesn't mean that they are able to put their message across. ______ 2 Complete sentences 8-14 with answer a, b or c. 8 The whole meeting was a complete __________ of time. a save b waste c share 9 The board will have to __________ the real problems and stop pretending they don't exist. a engage b digress c face 10 Hang on a moment. I also asked my department to do this. We aren't ____________ work, are we? a duplicating b copying c wasting 11 The new software they've ____________ is great. It makes my job so much easier. a interrupted b allocated c installed 1 12 Can I stop you there? I feel that we're starting to ___________ from the main issue. a ramble b digress c confuse 13 My job is to look at the budgets and ____________ resources fairly. a waste b allocate c reserve 14 If she could learn to ___________ her ideas more eloquently, she'd be more convincing. a express b engage c influence Language Review: Idioms 3 Each sentence contains one wrong word. Delete it and write the correct word. 15 To get it in a nutshell, we're going to have to let you go. _________ 16 Let's get straight at the point and talk about what's on offer. __________ 17 I heard on the wavelength that you're leaving. Is it true? ___________ 18 We seem to be talking at cross roads. What exactly are you saying? ___________ 19 As usual, the newspapers have got the wrong piece of the stick and reported it incorrectly. ____________ 20 I've called this meeting to take you all in the picture with regard to my future at the company. ____________ 21 I simply can't make head or foot of these instructions. _____________ 22 OK. I'm not going to beat in the bush. We've had a complaint about you. _______________ Skills: Dealing with communication breakdown 4 Re-order the words to make phrases for dealing with communication breakdown on the phone. 23 repeat you that could ____________________________________________________________________? 24 I sorry catch didn't that quite ____________________________________________________________________. 25 spell please that you would ____________________________________________________________________? 26 you read back to can that I ____________________________________________________________________? 2 27 not I'm with you. ____________________________________________________________________. 28 we've lets' over agreed go what ____________________________________________________________________. 29 I back can you call ____________________________________________________________________? 30 me could information have you more let UNITS 3 AND 4 Vocabulary: Collocations and phrasal verbs 1 Match the two halves of the sentences and write the answers here: 1___ 2___ 3___ 4___ 5___ 6___ 7___ 8___ 9___ 1 We'd be happy to invest in the country if it weren't for all the government 2 In a declining 3 The results from the focus 4 The buying 5 There's a special 6 The largest market 7 The minister is warning that the economic 8 In real terms, income 9 I think the lack of political a situation may not improve as quickly as predicted. b distribution hasn't changed as much as everyone believes. c group show that people really like the colour. d stability makes it an unsafe investment. e bureaucracy and paperwork. f segment is the over-sixties. 3 g habits of our target customer have changed dramatically. h market this isn't the time to be expanding. i offer on them every day this week. 2 Underline de correct words in italics 10 I'd love to know what they're intending to bring off / in / out in response. 11 They're pulling out of / with / to the deal. 12 I should retreat back / from / into that kind of competition. You won't win. 13 To break into / through / off the coffee market at this stage would be difficult. Language Review: Present and past tenses 3 Complete this conversation. Write the words in brackets in the correct tense. A: Hi. I (14)________________(not see) you since the meeting in Singapore. B: That's right. But I (15)________________(change) companies since then. A: Really? (16)_______________(not/be) it Clipco you were working for? B: That's right but I (17)________________(work) for GGR now. It's still the same kind of job but it's nice to have a change. A: I (18)_______________(know) what you mean. GGR? I (19)___________________(not hear) of them I don't think. B: No, we (20)_______________(be) a small company but our business (21)_________________(grow) and I think they (22)_________________(have) lots of good ideas. And you? A: Actually, I (23)________________(leave) my company too and set up a new business last year. B: Wow! How (24)_________ it ____________(go)? A: It's been good - very hard work but I (25)______________(prefer) working for myself. B: I'm sure. Skills: Negotiating 4 Match the two halves of these phrases. Write your answers here: 26___ 27___ 28___ 29___ 30___ 26 I think we should leave this point 27 and we just summarise the points 4 28 want to ask how 29 are you saying 30 o what you're saying is a we're going to pay for this? b we've agreed so far? c you don't have that in stock? d and come back to it later. e you'll pay for the delivery 5 Re-order the letters to make a multi-word verb in these sentences. For example: I'm going to be putide all morning in a meeting. __tied up__ 31 Let me loniokot the matter and call you back. _________ 32 Do you have time to durwap the agreement? __________ 33 The company was petus by two brothers. ___________ 34 The main thing is to holtdono our regular customers. _________ 35 They're never going to agree. Let's just fallcof the negotiations. ______ 6 Complete each of the following sentences with the appropriate form of a suitable phrase from the box. Ej.: She_gets_ so carried auay in the excitement of securing orders and delivering the product that sometimes he actually neglects the customers themselves. 36 Organisations are just beginning to __________ ___________ _____________ 37 As a manager, you have to think of ways of _____________a customer___________ a client, then a supporter and and advocate. 38 If we want to improve our performance, we need to _________ ___________the Number of customers we lose. 39 It's easy to get so _______________ ______________in your products and services that you forget about the people who buy them. 40 We are definitely going to create a new post, so I suggest we should _________ ____________a few people about it. 7 ADD THE CORRECT PREFIX FROM THE BOX TO THE WORDS IN ITALICS IN TEHS SENTESES. 5 Ej:. In the late 1990s, many countries witnessed a sharp economic___down turn . 41 The profit figures are excellent. Once again, we've ______________performed all our rivals. 42 We design and manufacture______________ efficient air conditioners for industrial use 43 The _____________________-pr4resident of PG Steel Corporation is suing for $1.5 million he says the company owes him as a retirement payment. 44 Whether or not to_____________regulate health care is a divisive issue. 45 Staff who never get any praise for their achievements may end up ______rating their own abilities. 46 When two of our______________-workers disappeared, all the boss had to say was they'd left to pursue other opportunities'. 47 China's largest car manufacturer, the FAW Group, is thinking of _______locating its headquarters from Changchun to Beijing. 48 Of course I can see now that Brian is an asset to our company, and I'm sorry I so badly________judged him when he started working for us. .7.- Write the following numbers 49)35,253,489,109,057:____________________________________________________________________________ ____________________________________________________________________. 50)75,900,386,592:________________________________________________________________________________ UNITS 5, 6 , 7 Y 2 Vocabulary: Describing risk 1 Complete the sentences with answers a, b or c. (1 point) 1 Our company is ____________ even greater risks from global competition. a facing b spreading c taking 2 We can ____________ the risk by looking at ways of cost-cutting. a foresee b reduce c try 3 The reason for this meeting is to consider how to ___________ the company from any hostile take over bid. a implement b protect c develop 4 Have you ________________ the risks to our staff who remain working there? a considered b insured c thought 6 5 We've completed the risk _______________ and it's minimal. a estimate b elimination c assessment 6 _________________ the effects of the possible risks involved an analysis of future scenarios. a Encountering b Calculating c Adding 7 We're _____________ operations despite the advice to wait another week. a delaying b preparing c resuming Language Review: Conditionals 2 Write the verb in brackets in the correct form. 8 If we _________________(get) that designer, we'll have a brilliant website. 9 I think we ______________(have) a better product if we spent more time on planning. 10 The economy _____________(grow) when consumers have confidence. 11 If we'd shown more concern, he ________________(stay) with the company. 12 Just tell us what you want and we _______________(get) it for you. 13 Should you wish to leave, please ______________(give) us four-weeks' notice. 14 ____________ there ____________(be) a take-over, then we would have all been looking for a new job. 15 ____________ (give) time, I'm sure we can resolve our differences. 16 If we ______________ (look) on the Internet, we'd find it. 17 If you'd like to speak to one of our customer support representatives, then ___________(call) 020 8744 4637 Skills: Handling difficult situations 3 Underline the correct word in italics. 18 I quite / very understand the difficulties. 19 I'm terribly / just sorry, but we don't have it in stock. 20 I so / really have to leave now. 21 I must / very apologise for his behaviour. 22 It's so / quite nice of you to invite me. 23 I know terribly / exactly how you feel. 7 Skills: Reaching agreement 4 Complete this discussion with phrases a-g. a we all agree b Does anyone have c So we've agreed d Hold on e What about if f But I also agree g I keep going on A: (24)__________________that we need to take action straight away and we've had the proposal that we send two of our people out there. (25)___________________any strong feelings about this? B: Well, (26)___________________about this but we can't send our people into this kind of environment. C: (27)________________a minute. Our sources say the situation is safe now. There hasn't been a terrorist attack for over two months. B: I just think that it's politically unstable and two months isn't very long. A: Right. I think (28)___________________ with you there that safety to staff is our priority and I would say that there is still a risk. (29)___________________that we must keep a presence in the country providing we can do it without endangering anyone. B: (30)___________________we use existing contacts in the country? A: That's fine but, unfortunately, maintaining contacts will probably mean we have to have at least one person out there… 136 TG UNIT 2 READING EXCERCISE I CIRCLE T IF IT IS TRUE OR F IF IT IS FLASE TRUE OR FALSE? • When the Berlin Wall fell and barriers to world trade T F came down, Professor Levitt was proved right. • Shortly after that time, local producers in countries with 8 newly opened markets began supplying similar products to gobal brands at a much more attractive price. T F • Currently global brand products sell best as luxury products in many of these countries. T F • In rich countries there are fewer brand choice in supermarkets. T F • The more money consumers have, the more choices they want. T F READING EXCERCISE II COMPLETE THE FOLLOWING DEFINITIONS OF EXPRESSIONS FROM PARAGRAPH 1 WITH THE WORDS IN TE BOX. (10 POINTS) CONSUMER CONVERGE LITTLE POUR SEMINAL • A..........................academic paper is one that has a powerful influence on the way people think and act. • If people's tastes.........................., more and more people prefer the same things. • When global companies..........................into newly opened markets, an enormous number of them enter these markets at the same time. • Companies that are facing..........................competition have very few competitors in their market. • Countries that are unaccustomed to..........................culture are not yet familiar with the idea that buying and selling goods and services can be a central part of people's lives. . GOOD LUCK !!!!!!! Down co de ex mis out re ultra under 9