Resiliency Management Platform (RMP) Carbonite Availability Document Code: PROV 24857 Document Version: 1.2 Date: April 5, 2020 Geminare Inc. https://portal.geminare.com/main/ PRIVATE AND CONFIDENTIAL Preface This User Guide provides instructions on how to maintain and manage your accounts, manage the replication environment, and monitor and report on the business continuity activity. Documentation Feedback Geminare welcomes all feedback or suggestions concerning its documentation. Please send any comments, corrections, and suggestions for improvement to: [email protected] Technical Support Contact your Geminare partner for all technical support issues. Geminare provides escalation and emergency support for partner technical support personnel. Log any questions or problems with our support team directly with the Geminare Support Portal at: http://support.geminare.com Copyright Copyright © 2006-2020 Geminare Incorporated. All rights reserved. Geminare, Disaster prevention trumps disaster recovery, and related marks are trademarks of Geminare Incorporated. Other product and/or company names mentioned are trademarks and/or registered trademarks of their respective holders. The contents of this document may refer to technologies that are under development and are subject to change without notice. Typographical Conventions The following typographical conventions are used in this guide: Typeface Description or Symbol italic Screen name or data field names bold Button names or selectable menu items courier Text displayed on the screen and font File and Directory Names bold Text to be entered by the user courier NOTE: Additional note about an important feature or instruction. Example Core Details, or FQDN Name Select Initialize Failover from the menu and click Apply. directory/file.ext Enter: server.example.com NOTE: Please see section A for more details. RMP Carbonite Availability User Guide Page | ii Contents Resiliency Management Platform (RMP) ...................................................................................... 4 Carbonite Availability Overview .................................................................................................. 5 RMP Requirements ................................................................................................................... 5 Readiness Assessment ............................................................................................................... 6 Assigning a Carbonite Availability Job to the RMP ....................................................................... 6 Managing Carbonite Availability ................................................................................................. 7 Control Page - List .................................................................................................................. 7 Control Page – Manage ........................................................................................................... 7 Monitoring ..............................................................................................................................12 Service Health..........................................................................................................................13 Orchestration ..........................................................................................................................14 Runbook Steps ......................................................................................................................14 Supported Versions ..................................................................................................................14 RMP Carbonite Availability User Guide Page | iii Resiliency Management Platform (RMP) The Resiliency Management Platform is a tool to help facilitate the setup and management of many DRaaS technologies. By using the platform, you will have access to: • • • • Monitoring and status of all your devices and technologies Control over the protected environment and interacting with the individual installed technologies Tools for testing the various servers and devices in the environment Change management tools for the configuration and modification of existing or new servers The platform is made up of the following components: RMP Multi-Tenant Interface The Multi-Tenant Interface is a hosted web platform in which partners, customers, and all users of the RMP login to monitor and manage their environments and the integrated technologies. Standard secured web access (HTTPS) is the standard method of access for partners and customers. RMP Multi-Tenant API The Multi-Tenant API is a set of external API’s that the RMP exposes as an alternative to using the Web Interface for monitoring and control of the integrated technologies. The RMP API uses RESTful based methods of interaction to be exercised through an HTTP client or programmatically from an application. RMP Controller The RMP Controller is a set of RMP services that run on a host server which is typically deployed in the recovery side of the customer’s environment. The Controller is deployed as single-tenant instance so one Host Controller is deployed per customer environment or environment authentication domain and not shared among multiple customers. RMP Hypervisor Controller The Hypervisor Controller is based on the same principals as the Controller however is architected for deployment into environments that have multi-tenant infrastructure technology to be monitored and controlled. Examples would be HyperV, VMware, EMC RecoverPoint. RMP Carbonite Availability User Guide Page | 4 Carbonite Availability Overview This document outlines the setup and use of RMP (4) integration with Carbonite Availability. The Carbonite Availability Agent Service must be installed on the RMP Controller (1). This Carbonite Availability Agent Service will communicate with the Carbonite Target Servers directly. By doing so it facilitates the communication of all the monitoring and control information between the RMP (4) and the Carbonite Availability software running on the endpoints. RMP Architecture Carbonite Availability Integration March 2, 2020 Customer A Environment PRIVATE AND CONFIDENTIAL Carbonite Availability Console Source Physical Server VM RMP Controller (1) Target Physical Server Resiliency Management Platform (RMP) (4) Customer B Environment Carbonite Availability Console Source Physical Server VM RMP Controller (1) Target Physical Server RMP Requirements • • • The product selection for Carbonite Availability must be assigned to the customer account in the User details page. RMP Controller deployed with RMP Carbonite Availability Agent Service installed. Carbonite Availability software engine installed and available on the Target server. The RMP Controller must have access to the Carbonite engine port of the endpoints (by default TCP port 6325). This is the same requirement as the Carbonite console having access to the endpoints. RMP Carbonite Availability User Guide Page | 5 Readiness Assessment Business continuity and management plans include the outline, measures, and arrangements of both technology and process to ensure the continuous delivery of critical services and products. The Resiliency Management Platform provides the Readiness Assessment (RA) as a place to record the information about your environment for use in the configuration of services. To manage your Readiness Assessment, navigate to the Readiness Assessment -> Detail section in the main menu. The elements pertinent to your environment must be added to the Readiness Assessment -> Detail section under the Devices tab. The information of your RMP Controller and each Carbonite Endpoint (Source & Target) that will be managed/monitored. This is necessary to provide the details about how to communicate to the Carbonite Availability software. Assigning a Carbonite Availability Job to the RMP In order for the RMP to monitor and manage a Carbonite Availability job, the job must be assigned within the Readiness Assessment. The following steps should be taken when assigning the Carbonite Availability job to the RMP: 1. Navigate to Readiness Assessment and click the Carbonite Availability tab. 2. Click the Assign New Carbonite Availability Job button. NOTE: Carbonite Availability licenses are assigned for each customer account separately. If you are already at the maximum licenses you must remove a job from the management list first or purchase additional licenses before a new assignment can be made and the Assign button is enabled. 3. Under Hostname / IP Address Choose the Target Server that has been deployed in the DR environment from the list. Optionally, you may also change the port that Carbonite uses for API management (defaulted to 6326). Then select the Get Availability Job Configuration button to have the RMP attempt to communicate with the endpoint to discover the job. The communication method is listed in the Carbonite Engine section. 4. If successful communication to the Carbonite Engine occurs the RMP will return the Job Name / Job Type / Source / Target information about the job. 5. Complete the assignment by clicking the Assign button at the bottom of the form. Repeat the process for each of the Carbonite Availability jobs you wish the RMP to manage. RMP Carbonite Availability User Guide Page | 6 Managing Carbonite Availability Using the Resiliency Management Platform you will have access to monitor and control aspects of Carbonite Availability jobs and targets. Control Page - List Visibility into the state of your Carbonite Availability jobs is done from the control pages. Within the RMP navigate to Servers -> Carbonite in the main menu to see the listing of all your protected jobs. The main listing page presents quick summary information on the job details and the Carbonite health and activity. To manage an individual job, find it in the list and click the Manage button to navigate to the management page. NOTE: If this is the first time viewing the control page the data for the device might not have completed its initial collection and there may not be any statistics presented for the target. Control Page – Manage The Carbonite Availability management control page gives you detailed information about the protected jobs and control options. You are provided all the relevant properties about the source and the target as well as protection statistics regarding data transfers, and recent activities. RMP Carbonite Availability User Guide Page | 7 Control Options The control options available for a Carbonite Availability job are as follows: Refresh ( ) This forces a refresh of the properties, statistics, and activities from Carbonite Availability into the portal. The last time the data was updated is shown above the section. Start Job Start the Carbonite Availability backup job. Stop Job Stops the Carbonite Availability backup job. Pause Job Pauses the Carbonite Availability backup job. Failover Job Start the failover process for the Carbonite Availability backup job. Source and Target Server Information about the Source and Target servers provided by Carbonite are displayed. Properties The properties section includes information about the health of the replication, the target state, and settings. Job Type This specifies the type of job that was configured within Carbonite Availability for protection. Files and Folders—This job type is protecting data stored in files and folders. Full Server Failover—This job type is protecting an entire server, including the system state, which is the server's configured operating system and applications. Full Server to Hyper-V or ESX—This job is protecting a physical server or a virtual server, at the guest level, to a Hyper-V or ESX server. Health / Activity The Health indicates the overall heath of the protection and Activity provides what Carbonite Availability is currently doing on the server. RMP Carbonite Availability User Guide Page | 8 Connection ID Connection ID shows the counter used to number each connection established. This number is reset to one (1) each time the Carbonite Availability service is restarted. Transmit Mode Presents the Transmit mode activity. Possible values are Active—Data is being transmitted from the source to the target. Paused—Data transmission has been paused. Scheduled—Data transmission is waiting on schedule criteria. Error—There is a transmission error. Unknown—Cannot determine the transmission status. Target Data state / Target route Shows the target data reported state and the IP address on the target used for Carbonite Availability transmissions. Compression / Encryption Displayed the configuration if compression and encryption are enabled. Bandwidth limit If bandwidth limiting has been set, this statistic identifies the limit. If “none” is displayed that means, there is no bandwidth limit set for the connection. Connected Since The date and time when the current connection was made. Activities Tab The activities section shows you the job activity. Most of the activity messages are informational and do not require any administrator interaction. RMP Carbonite Availability User Guide Page | 9 Statistics The statistics tab section provides specific values for the job regarding the Mirroring and Replication. Mirror status Provides the status of the Carbonite Availability mirroring operations. Possible values and their explanations are: Calculating—The size of the data to be mirrored is being calculated. In Progress—Data is being mirrored from the source to the target. If the amount of data has been calculated, a percentage of the data that has been sent will be displayed. Idle—Data is not being mirrored. Paused—Mirroring has been paused. Stopped—Mirroring has been stopped. Removing Orphans—Orphan files on the target are being removed. Verifying—Data is being verified between the source and target. Restoring—Data is being restored from the target to the source. Unknown—Cannot determine the mirroring status. Mirror percent complete The percentage of the mirror that has been completed. Mirror remaining The total number of mirror bytes that are remaining to be sent from the source to the target. Mirror skipped The total number of bytes that have been skipped when performing a difference or checksum mirror. These bytes are skipped because the data is not different on the source and target. Mirror start time(UTC) / Mirror end time(UTC) The start and end time of the last mirroring operation. RMP Carbonite Availability User Guide Page | 10 Total time for last mirror The amount of time the last mirror operations took to complete. Replication status Current status of the replicating data. Possible values are: Replicating—Data is being replicated from the source to the target. Ready—There is no data to replicate. Pending—Replication is pending. Stopped—Replication has been stopped. Out of Memory—Replication memory has been exhausted. Unknown—Cannot determine the replication status. Replication queue The total number of replication bytes that are in the source queue. Disk queue The number of bytes of disk space being used to queue data on the source. Bytes sent The total number of mirror and replication bytes that have been transmitted from the source to the target. Bandwidth Limit (Compressed) The total number of compressed mirror and replication bytes that have been transmitted to the target. If compression is disabled, this statistic will be the same as Bytes Sent. Recovery point latency The Recovery Point Latency metric reports on any lag in replicating data from the source to the target. RMP Carbonite Availability User Guide Page | 11 Monitoring All the activity changes for Carbonite Availability jobs are logged and available on the Main -> News & Events page of the RMP. Activities such as requests to Start or stop jobs, or changes to the job health are all logged in News & Events. The following severities and events are being reported: Type of Request Request to Start Carbonite Availability Job Request to Stop Carbonite Availability Job Request to Pause Carbonite Availability Job Request to Failover Carbonite Availability Job Status change from Warning to OK Status change from Error to OK Status change from OK to Warning Status changed to OK to Error Severity Level Informational Informational Informational Informational Informational Informational Medium High RMP Carbonite Availability User Guide Page | 12 Service Health Service Health services allow you to get a quick view of the managed devices and how healthy they are based on the components chosen for review. Service Health works by the RMP Controller communicating with the technology and reporting back overall status information. The Service Health services for Carbonite Availability are: Carbonite Availability Job Health / Activity – This component monitors the health of the Carbonite Availability replication job and indicates if there are warnings or errors as a part of the protection. Carbonite Availability Job Replication Queue – This component monitors the health of the Carbonite Availability replication queue and indicates if there are warnings or errors as a part of the monitoring. RMP Carbonite Availability User Guide Page | 13 Orchestration Runbooks are the RMP orchestration tool to bring together all the technology the RMP communicates to in one place to help automate a set of tasks. These can involve different technologies and actions across single or multiple DR assets. Each step of the Runbook can have success conditions defined before it is executed. This allows you to manage steps one after another in series, or have steps to execute at the same time, dependent on how you need your Runbook to behave. Runbooks steps for controlling the Carbonite Availability jobs have been added for management from the RMP. Runbook Steps Carbonite Availability Request A step type for Carbonite Availability has been added with the following request types available for orchestration. Initiate Pause Job - Pauses the Carbonite Availability job. Initiate Stop Job - Stops the Carbonite Availability job Initiate Start Job – Starts the Carbonite Availability job Initiate Failover Job - Start the failover process for the Carbonite Availability job. Supported Versions The following versions of Carbonite Availability are supported by the Geminare Resiliency Management Platform (RMP): • Version 8 & above RMP Carbonite Availability User Guide Page | 14
