Aims of this presentation
Anuncio
Aims of this presentation Introduction to communication Forms of communication Importance of communication Effectiveness of communication Barriers to communication Communication The affects of communication in the tourism sector What is communication? Communication is the process in which two or more people share information, feelings, perceptions or knowledge. This may be either in the form of verbal or non – verbal communication. Forms of communication verbal Spoken Tone of voice Listening Written Non -verbal Body language Facial expressions Movements Advantages and disadvantages of verbal communication Advantages Disadvantages Time Concentration Flexible Time Friendly Language Subtle Presence Precise span Advantages and disadvantages of Non -verbal communication Advantages 93% communication Disadvantages Reflections The importance of communication in the tourism sector? Communicates ideas/ feelings etc. Effectiveness of communication 7% verbally communicated 93% non verbally communicated Of which 33% through vocal tones 55% facial expressions Barriers to communication Lack of expertise from the receiver or sender Use of complicated language Perceptual differences Length of the lines of communication Prejudice Physical conditions Technological failure Organisational failure
