Practice file answer key

Practice file answer key
Working with words
Exercise 1
1 a
5 e
2 g
6 b
3 d
7 h
4 c
8 f
Personal Assistant
Sales Rep
Financial Director
Human Resources
Team Leader
Technician
Receptionist
b 2
c 4
d 1
b 1
c 4
d 3
b 4 / 5 c 2
d 1
Exercise 2
1
2
3
4
5
6
7
8
This is Pietre.
How do you do?
And you.
Do you know Franziska?
It’s good to see you again.
How are you?
My name’s
How do you do?
nice to meet you.
my name’s
Nice to meet you
Do you know
How do you do
Nice meeting you
Have a good journey
see you soon
Bye
1
2
3
4
5
6
1
2
3
4
5
6
7
8
9
10
Exercise 1
Exercise 3
1
2
3
4
5
6
7
8
1
2
3
4
5
6
Is, isn’t
Are, aren’t, ’re
Is, is
isn’t
are
Are, are
Are, am
Is, isn’t, ’s
my
her
Your
his
our
their
1
2
3
4
5
6
produces
employs
doesn’t export
sells
don’t work
have
Exercise 3
1
2
3
4
5
6
You do Do you
We imports We import
Nokia doesn’t works Nokia doesn’t work
Yes, she do. Yes, she does.
Yes, I work. Yes, I do.
Max doesn’t develops software. Max
doesn’t develop software.
7 Your company employs Does your
company employ
is
am
are
my
Our
are
is
is
her
your
Unit 3
Unit 2
Working with words
Working with words
Exercise 1
e 4 / 5
Do, export, do
Do, work, do
Does, sell, does
Does, provide, doesn’t
Do, employ, do
Do, buy, don’t
Exercise 2
Exercise 3
Business communication
1
2
3
4
5
6
7
8
9
Exercise 1
Haruo Ogawa
Japan
Financial Director
Japanese
Isadora de Souza
Brazilian
Receptionist
Brazil
Jade Botha
South Africa
Team Leader
South African
1
a 3
2
a 2
3
a 3
Exercise 1
Exercise 2
Exercise 3
1
2
3
4
5
6
7
8
9
10
11
12
Language at work
Exercise 2
1
2
3
4
5
6
7
Language at work
1 c
5 f
2 a
6 g
Exercise 1
3 d
7 e
4 b
Exercise 2
1
2
3
4
5
6
7
1
2
3
4
5
2 a
6 d
3 c
7 f
4 e
Exercise 2
1
2
3
4
5
6
Can you give me a special price
I’m sorry, but we don’t
Yes, we do.
Can you confirm
Can you give me
Can you spell that?
Exercise 3
1 a
2 b
3 a
c, e
b, k
i, j
d, l
a, g
f, h
head office
sales offices
distribution centres
factories
technical centre
Exercise 3
Business communication
1 b
5 g
1
2
3
4
5
6
Exercise 2
recruitment
real estate
financial
hospitality
electronics
software
automobile
Exercise 1
Practice file answer key
Unit 1
4 b
1
2
3
4
5
factories
technical centre
sales offices
head office
distribution centres
Business communication
Exercise 1
1 C 2 R
5 C 6 C
3 C
7 R
4 R
8 R
5 b
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Exercise 2
1
2
3
4
5
Is Galina there, please?
Can I take a message?
Can she call me back?
Can I have a contact number?
So that’s 0747 58360?
Exercise 3
1
2
3
4
5
6
Could I speak to
I’m sorry but she’s
Could I leave a message?
Can she call me back
Is that right?
I’ll give her your message.
there are
No, there aren’t
Are there any
No, there isn’t
Are there any; Yes, there are
Are there any
Yes, there is.
2 a
6 b
3 a
7 b
4 b
8 b
Exercise 3
1 d
5 b
2 a
6 e
1
2
3
4
5
6
3 f
4 e
Unit 5
c 3
d 1
3 g
7 f
4 c
Insert, touch
Switch on, enter
Click on, connect
Press
Exercise 1
e 2
1
2
3
4
5
6
7
8
an invoice
delivery note
hard copy
CV
business cards
an order form
receipt
letters
Exercise 2
1
2
3
4
5
6
print
send / forward
open
save
forward / send
receive
5 a
1 need
2 worry
3 explain
4 great
5 problem
6 call
7 can’t
8 didn’t
9 can
Hidden message: don’t panic
Language at work
She always takes a break
We’re rarely sick
They never work seven days
I usually take Friday off
We sometimes finish work
He’s often late for work
2 d
There are some problems with
You need to
explain the situation
I’ll speak to
That would be great
We can’t
You need to
We did, but
I’ll call
I’ll explain
for your help
No problem
Exercise 2
never
usually
sometimes
rarely
always
often
Working with words
Exercise 4
1
2
3
4
5d 6f
5d
Language at work
1 b
screen
username and password
button
battery
start menu
b 4
1
2
3
4
5
6
7
8
9
10
11
12
That would be good.
Sure.
Yes, of course.
Yes, please.
Exercise 3
Exercise 1
a 5
1
2
3
4
1
2
3
4
5
6
Working with words
Exercise 2
Exercise 1
Exercise 2
Unit 4
1
2
3
4
5
Business communication
Exercise 3
some
any
any
a
a
some
a
a
any
some
an
1 a
5 b
give me a hand
don’t know how to
trying to
help me
of course
How do
want a hand
would be good
help
yes, please
Exercise 1
Exercise 2
Exercise 3
1
2
3
4
5
6
7
8
9
10
A 1c 2a 3b 4e
B 1e 2a 3b 4c
Exercise 1
1
2
3
4
5
6
7
8
9
10
11
The verbs to cross out are:
1 attach
3 forward
2 open
4 print
Exercise 1
Exercise 2
Language at work
1
2
3
4
5
6
7
Exercise 3
Business communication
Exercise 1
6 c
1
2
3
4
5
6
7
8
was
wasn’t
was
was
was
were
were
wasn’t
Exercise 2
1
2
3
4
5
Why weren’t they at the meeting? (c)
Was it interesting? (a)
Were there many questions? (e)
When was your last business trip? (b)
Who was at the meeting? (d)
Exercise 3
1
2
3
4
5
6
7
8
9
10
11
12
13
decided
called
emailed
wasn’t
didn’t contact
tried
received
were
offered
booked
confirmed
was
wanted
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1
2
3
4
5
6
Exercise 2
When did you start work?
Where did she go on holiday?
Why didn’t you email me?
How did you contact her?
Who did they speak to?
Why didn’t we call him?
Unit 6
1
2
3
4
5
Exercise 1
1
2
3
4
5
6
7
courses
Starter
Main course
Dessert
Dish
side salad
order
Exercise 2
1 a
4 an
7 a
2 some
5 an
8 a
3 a
6 some
2 b
3 a
4 e
5 d
2 f
3 b
4 e
5 d
6 c
Business communication
Exercise 1
1
2
3
4
Can I join you?
Yes, of course.
Is this you first time
What do you think of it?
Exercise 2
Extra words to cross out are:
1 do
2 is
3 get
4 you’re
5 me
6 to (after nice)
Exercise 1
1 h
6 a
2 b
7 j
3 e
8 f
Exercise 3
went, a week ago
gave, last Thursday
left, two days ago
met, yesterday
saw, last night
1
2
3
4
5
6
7
8
9
on
in front of
on
Next to
past
between
above
below
on the right
Working with words
Working with words
Exercise 1
Exercise 1
1 b
5 c
2 a
6 c
3 b
7 c
1
2
3
4
5
6
7
8
4 c
8 b
Logistics
Production
Service
Marketing
Research
Finance
Human
Technology
Exercise 1
1 g
5 d
2 b
6 e
3 f
7 c
4 a
Exercise 2
1
2
3
4
nice to meet you
Did you find us OK
Would you like a coffee
let me show you round
Exercise 3
1
2
3
4
5
6
have an appointment with
Can you sign here, please
will be right with you
Nice to see you again
Would you like a coffee
let me introduce you to
Exercise 1
1
2
3
4
5
6
7
8
next to
between
on
in
on the right
on the left
in front of
behind
1
2
3
4
5
6
7
8
careful
practical
focused
experienced
energetic
friendly
patient
imaginative
Exercise 2
Business communication
Language at work
4 g 5 c
9 d 10 i
Sales
the stairs
Marketing
2nd floor
Unit 8
Can I join you?
I hear you work for KPMG.
Can I get you something?
What do you think of the exhibition?
Please excuse me.
Language at work
1
2
3
4
Unit 7
Exercise 3
1
2
3
4
5
Exercise 2
Exercise 3
A
1 c
B
1 a
Exercise 2
flew
met
spent
had
did
didn’t see
left
came
Exercise 3
Working with words
1
2
3
4
5
6
7
8
Practice file answer key
Exercise 4
1
2
3
4
5
a qualification in
doesn’t have any experience in
good at
has a lot of experience in
isn’t very good
Business communication
Exercise 1
1 c
2 e
3 a
4 f
5 b
6 d
Exercise 2
1
2
3
4
5
Can we arrange a meeting?
is Thursday OK?
sorry, I’m busy then.
are you free on Friday?
Is 11 a.m. OK?
Exercise 3
1 We need to meet about
2 Are you busy on
3 can’t meet
4 Wednesday OK
5 Wednesday’s good
6 What time are you free
7 is fine
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Exercise 2
Language at work
Exercise 1
1 is / ’s finishing
2 are / ’re contacting
3 is checking
4 am / ’m arranging
5 are not / aren’t inviting
6 are you planning
Exercise 2
a 3, 5, 6, 7
Where Zoran Where are Zoran …
They’re do They’re doing …
comming coming
He not leading He isn’t leading …
We training We’re training …
Are they meet Are they meeting …
Unit 9
wide
high
low
up-to-date
fast
friendly
Exercise 2
1 c
2 a
Exercise 1
3 b
4 b
5 a
Exercise 3
1
2
3
4
5
6
friendly
delivery time
expensive
quality
choice
good
Business communication
Exercise 1
1
2
3
4
5
6
compare
similar
difference
advantage
disadvantage
prefer
Exercise 2
2 d
7 e
3 c
8 i
4 h 5 g
9 j 10 b
6 c
1
2
3
4
5
6
in a team
solutions
decisions
problems
meetings
ideas
Exercise 2
1
2
3
4
5
6
7
8
9
10
attend
difficult
big
find
work
develop
good
make
solve
final
Business communication
Exercise 1
6 f
Language at work
Exercise 1
more
wider
than
higher
more
friendlier
expensive
easier
better
worse
Working with words
Exercise 1
1
2
3
4
5
6
1
2
3
4
5
6
7
8
9
10
Unit 10
Working with words
more cheap cheaper
gooder better
like than
easyer easier
that than
more lower lower
difficulter difficult
worser worse
Exercise 3
b 1, 2, 4
Exercise 3
1
2
3
4
5
6
1
2
3
4
5
6
7
8
1 low – lower, fast – faster, cheap –
cheaper
2 friendly – friendlier, easy – easier
3 expensive – more expensive,
experienced – more experienced,
difficult – more difficult
1
2
3
4
5
What do you think
I think
Yes, I agree
Do you think
my opinion
Exercise 2
1
2
3
4
5
I don’t agree
What’s your opinion
I’m not so sure
I think we should
That’s true
Exercise 3
1
2
3
4
5
Well I think …
I’m not so sure.
I disagree.
In my opinion, …
Yes, I agree.
Exercise 4
1
2
3
4
5
What do you think?
That’s true.
Do you think …
I’m not so sure.
In my opinion, …
Language at work
Exercise 1
1
2
3
4
5
6
7
8
9
10
is she doing
’s finishing
is leaving
’s taking
Are you visiting
’m going
’re meeting
’re having
Are you taking
’m still working
Exercise 2
1 P
5 F
2 P
6 F
Exercise 3
1 a 2 b
4 b 5 b
3 F
7 F
4 F
8 P
3 a
6 a
Unit 11
Working with words
Exercise 1
1
2
3
4
5
6
terminal
hand luggage
business class
check-in
queues
aisle seat
Exercise 2
1
2
3
4
5
6
7
8
9
10
terminals
delays
check-in
passport control
business class
gate
economy
hand luggage
cancelled
bags
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1
2
3
4
5
6
7
8
9
Exercise 2
aisle
gate
check-in
control
economy
queue
bags
terminal
cancelled
1 d
5 c
2 b
6 g
3 h
7 f
4 a
8 e
1 e
2 c
3 b
4 a
1
2
3
4
5
5 d
1
2
3
4
Exercise 1
1
2
3
4
5
They’re going to visit their customers.
I’m not going to ask Patrice to help.
We’re going to take Tuesday off.
It isn’t going to rain today.
Are you going to discuss the contract at
the meeting?
6 I’m going to see José at the conference.
1 d
2 c
3 b
4 a
5 f
6 e
Exercise 3
1
2
3
4
5
6
7
8
is going cancel is going to cancel
Silvia going to Silvia is going to
Marco are going Marco is going
I’m going to not finish I’m not going to
finish
Are you visit Jess Are you going to visit
Jess
for to cancel to cancel
to discussing to discuss
going take going to take
Unit 12
Working with words
Exercise 1
The words to cross out are:
1 public
2 annual
3 time
4 busy
5 annual
6 public
The situation is that
The aim is to
What’s the deadline
why don’t we
So to summarize
Exercise 2
Language at work
Exercise 2
reminder
annual conference
timetable
tight
busy schedules
quiet period
1 the order completed completed the order
2 Yes, I done. Yes, I have.
3 haven’t hasn’t
4 Do they have Have they
5 I’ve work I’ve worked
6 took taken
Exercise 1
Do you have any vacancies?
Does that include breakfast?
Can I book a room?
What time is breakfast served?
Exercise 3
1
2
3
4
5
6
Exercise 3
Business communication
Exercise 2
1
2
3
4
busy period
deadline
some time off
public holiday
long weekend
annual leave
Exercise 3
Business communication
Exercise 1
1
2
3
4
5
6
Practice file answer key
Exercise 3
We’ve already
How much time do we need for
Let’s
I’m going to
Exercise 3
1 schedule
2 date
3 aim
4 don’t
5 plan
6 situation
7 need
8 everyone
9 summarize
Hidden word = deadlines
Language at work
Exercise 1
1
2
3
4
5
6
7
I’ve finished
I haven’t called
I’ve finalized
I’ve booked
I haven’t sent
I’ve checked
I haven’t cancelled
Exercise 2
1
2
3
4
5
6
7
have you sent
haven’t
’ve posted
has had
haven’t spoken
has broken down
haven’t fixed
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