Transformation in Financial Services

Transformation in Financial Services
Connie Leung, Senior Financial Services Industry Director, Asia
A Simple Vision for a Digitized World
A financial institution must be present in the financial lives of its
customers any time, any place, on any device, across any channel
Start Reimagining Financial Services
Customer
Centricity
Innovation
& Agility
Lost loyalty and
non-traditional players
Game changing mobile
and social technologies
Digitalization
Transforming the
Landscape
Business Insight
Spiraling regulatory
scrutiny and need for
transparency…
Data Rules
A New Reality
Lower margins, Talent
retention
The financial services landscape is changing
Need to adapt to trends in analytics, social, mobile, compliance, the cloud
10x
2010
3x
2015
Data volume is growing
10x every 5 years
Microsoft, “Big Data Booklet”, 2012
Business Intelligence
34% of affluent
investors use social media
for personal finance &
investing purposes
Cogent Research, “Social Media’s
Impact on Personal Finance”, 2013
Enterprise social
3x expected growth in
mobile banking from
2012-2016
72%
3 billion on
compliance
The hedge fund industry
has spent $3 billion on
compliance costs
American Banker, “Mobile Banking
will Grow 300%”, 2012
CDW, “Top Tech Trends for Capital
Markets in 2014”, 2014
Mobility
Control & Compliance
72% of capital markets
firms are considering
using the cloud
CDW, “Top Tech Trends for Capital
Markets in 2014”, 2014
Technology
Accenture estimates that banks that effectively build multichannel, social, mobile
banking models can double annual revenue growth rate (from 4% to 8+% in
developed markets while reducing cost to serve by 20% or more.
Accenture, “Banking 2016”, 2012, link
4
Productivity in financial services
A productivity platform that enables the modern workplace
Be present in the financial lives of
your customers any time, any place,
across any channel or any device.
Provide greater
insights into
financial risk and
business
performance
Business Intelligence
Empower the sales
force with
collaborative tools
that help increase
client revenue
Enable advisors
and others to work
from almost
anywhere on any
device
Help protect
customer
financial data and
ensure compliance
Enterprise social
Mobility
Control & Compliance
Improve agility,
reduce costs, and
provide the tools
to work efficiently
Technology
5
Building a team of
financial experts to
serve clients
Social Networking
Redefining how to design and
service products
Deliver better client
service and speed time to
market by taking
advantage of the
collective intelligence of
the experts in your
organization
La Caixa implemented enterprise social networking to test new financial
product ideas and innovation, and it ended up speeding up time to market
and improving collaboration and productivity
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Acción
Agenda
Enabling mobility,
taking insights on
the road
Access analysis from
anywhere on any device for
compelling meetings with
investors, potential clients
Helps customers at the ‘Speed of Life’
Across Omni channels
Realtime insights
9
UBS AG: Risk & Financial Management and Enterprise Social
Global, real-time, collaborative Risk Management Analysis
Situation
Results
Need
Highlight
Solution
TBD
Case study - Metro bank video
12
“Cloud is chiefly for saving
costs.”
Cloud infrastructure that scales
without friction
Considerations we heard from you…
Help me be Compliant..
Help me stay in Control..
Digital transformation
• Empower your customers and employees with
tools and data insights
• Establish an Agile foundation by enabling social
and mobile
• Cannot use yesterday’s technology to solve
today’s problem
Stop just running your business
Start making it thrive
Realize the potential of
technology